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Transportation Company Delivers through a BBS Process
Steve Vaughn, Global H&S ManagerUPS (Retired)
Kay Parker Paul, Technical DirectorLiberty Mutual Insurance
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• Steve VaughnUPS - Global Health & Safety (Retired)38 Years of ServiceComprehensive Health & Safety Process Employee Injury Prevention
• Kay Parker Paul, MSPH, CPE, CSPRisk Consulting Technical DirectorLiberty Mutual Insurance21 Years Consulting Service – BBS, Ergonomics, Manual Material Handling
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What to Expect
• Adopt techniques to analyze loss data• Learn to develop a customized behavior
based safety process• Learn how to provide and track meaningful
feedback for managers and employees• Adopt methods to measure the quality of the
feedback
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Purpose of this SessionExplore the history of the company’s Observation
Process within their Health & Safety Process structure.
Review the safety committee members involvement in:• Analyzing loss trends and developing observation forms,• Using observation data to develop action plans,• Conducting observations and providing quality feedback,• Evaluating and tracking the quality of feedback.
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Health and Safety Process
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Evolution of the BBS Process
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In the Beginning…Job Hazard Analysis
“Observations”- Things out of Place- Work Process Interruptions- Materials Handling- General
chance takinghorseplayrunning
- Job Methods vs. “knowledge”
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Evolving…
Job Hazard Analysis
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Continuing to Evolve…
4:1 Process Observation Form
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The Evolution of … the Observation Form
From corporate driven observation forms….
To locally created Observation Forms based on the operation’s (worksite) loss analysis
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Employee Injury Analysis By Job Class
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Employee Injury Analysis for Driver
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Job Methods Analysis for Driver
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Determining Loss Trends/Action Plans
From the analysis:•Falls accounted for 25% of the injury frequency.•Lifting and Lowering injuries accounted for 37% of the costs.
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Creating a Customized Observation Form
. Job Specific
Loss Trends
Job Methods (Behaviors)
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Customized Observation Form
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Self Check Cards
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The Evolution of … the Customized Observation Form
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Once We Have Created Our Observation Form
Training Opportunities•Classroom•Safety Committee meetings•Pre-operations meeting•Side-By-Side/in operation
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Observation Process – Looking to the Future
Quality Feedback
•Communication Skills
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Reinforcing / Changing BehaviorsWhat is said and How it is said
What are we talking about?•State the safe or at-risk behavior from the observation form
Talking with the employee – not at them•Maintain good eye contact•Demonstrate a good tone of voice•Ask the employee open ended questions
It’s Personal•Tell the employee how he/she felt about performance•Use "I" statements
WIIFM•Why use the method - benefits and/or consequences of the behavior•Discuss how the safe or at risk behaviors affects others
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Quality Feedback
Role Play Training
VideoScenarios
Assessments in operation
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Data Collection & Analysis
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Data Collection & Analysis
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Action Plans from Observation Data
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Impact of Observations on Injury Trends
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Completed Observation Form Quality Review
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Quality Feedback AssessmentSide-By-Side
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Post Observation Interview
