Travel distribution – Continually changing needs
Travel Distribution – Continually changing needs
• Air
• Accommodation
• Car Rental
• Ground
Transportation
• Distributors e.g. GDS
• Aggregators e.g. Bedbanks
• Wholesalers
• Influencers e.g. Comparison Sites
• Offline Travel
Agents
• Online Travel
Agents
• Travel Portals
• Tour Operators
• Membership
Clubs
• Frequent Traveller
• Shopper
• The Adventurer
• The Weekender
• The Tourist
Suppliers
Intermediaries
Channels
Consumers
Travel Distribution – Continually changing needs
Consumers
Suppliers
Travel Distribution – Continually changing needs
Suppliers
Intermediaries
Channels
Travel Distribution – Continually changing needs
Suppliers
Channels
Consumers
More books, less looks
Last room availaibility
Quality of business
Best rate guarantee
Lower cost of distribution
Resulting impact
Resulting Impact
Changing Market Dynamics• More complex Travel Ecosystem
• Targeted shopping i.e. right product
- right time - right price
• NEVER SAY NO i.e. offer alternatives
• Importance of SEO/SEM
• Enhancing Customer Value • Consumer Reviews / Ratings
Limitations of current technology
infrastructure to support the
changing dynamics
Emergence of new technologies XML, SOA, Web Services, Mash-ups,
Meta Search, i-Phone, Social
Computing, Standardization (OTA,
HTNG)
Proliferation of new channelsNew channels – access through mobile
devices, social networks, meta search
engines, white label channels
Product ProliferationDynamic Packaging
Ancillary Packages e.g. spa, golf,
theatre breaks, city breaks
Striving for excellence
Striving for excellence
• Differentiation
• Dynamic Behavior – Be more Agile
• Cross-sell and Up-sell
• Superlative Customer Experience
• Personalised Shopping
• Flawless Fulfillment
• Multiple Touch points with Customer
• Leverage Travel Influencers
Niche travel sites
Online Portals (OTAs)
Suppliers
Tour operators
Travel Agencies
Customer Loyalty
Cust
om
er
Valu
e A
ddit
ion
Membership Clubs
Wholesalers
Meta Search
Rating Web Sites
The game changers
The game changers
• Strong Industry orientation through relationships with leading travel organizations
• Ability to create Intuitive , Integrated, easy to use functionality that drives demand
• Integrated multi lingual textual content with images and rich media with pinpoint
Mapping solutions
• Cross-platform expertise including Travel 2.0 technologies, rules-driven architecture
• Ability to create, measure and maintain touch points across multiple mediums - web,
mobile/PDA, social networks, call centers
• Ability to utilise caching technology, usability techniques and content management to
create that unique shopping experience for the customer across various channels
• GDS, CRS, Direct Connects
• Intelligent adaptors to bridge between new and legacy systems, across products and
with trading partners
• Fully integrate internal systems to intelligently manage products, pricing, content
Technology
expertise
Industry
expertise
Integration
expertise
Complex problems. Smart solutions.
Complex problems. Smart solutions.
Suppliers
Intermediaries
Wholesalers
Tourism
Solution
Providers
Retailers
Fortune 100 Resort Property
UK’s Largest Hotel Wholesaler
Leading Resort
In Vegas
Our customers have met the challenges
Their travel domain knowledge and their futuristic thinking helped
our company to develop an innovative business plan and helped us
kick off a very exciting travel systems project.
To say that the investment on BSI was money well spent is an
understatement. We have been extremely pleased with our
engagement with BSI. They have been forthright in all aspects of
planning and budgeting and have met every commitment they have
promised. We highly recommend BSI.
Our customers have met the challenges
Our customers have met the challenges
We were looking for a product development partner with expertise
in both the Microsoft platform and travel domain to assist us in our
product development and customer-specific implementations.
We selected Blue Star Infotech for their experience in the Travel and
Hospitality domain and their proven customer references.
Our offerings
Our offerings
• Distribution Strategies including Voice,
Web, Mobile & Social Media
• Business Process
Consulting/Optimization
• Enhancing Product Presentation
• Customer-driven Reservation path
including targeted shopping
• Cross Selling / Up Selling
• Dynamic Packaging/Pricing
• Integration with back-office systems
including payment gateways, financial
accounting, and other travel
applications
• Supplier Reconciliation, Commission
Management
• Business Analytics & Reporting
(Channel Performance, Product
Performance)
• Integration with Suppliers/ Trading
Partners
• Rules driven Product Management
(yield and pricing)
• Automated fulfillment process
(vouchers, ticketing, dispatch)
Consultancy services Front office
Mid office Back office
Our value proposition
• Improved administration of online
content through CMS
• Focus on leveraging technology for
integrating sales, marketing and
operations
• Fully integrated operations thereby
improving productivity and
improving time-to-fulfill and sell
Creation of marketing and
operational efficiencies
• Improve look to book ratios
• Reinforcement of the brand online
• Harmonized and Integrated
reservation paths to keep the
customer engaged
Enhanced experience for your
customers
Our value proposition
Increase agility of your business
Management Information Systems
that help make business-impacting
decisions early and enables focus on
right areas
A solution to fit
your needs
Blue Star Infotech – Your distribution technology partner
Providing business solutions
to the entire
industry spectrum
Blue Star Infotech
Your distribution technology partner
Part of the Blue Star
Group, a US$ 750 million
multinational
conglomerate
Established in 1983, with
offices in UK, Finland,
USA, Japan, IndiaOver 85 active customers
being serviced by a team
of 900+. Customers
include HP, Microsoft,
Costco, AAA, Virgin
Holidays, 3M, SAS,
Amdocs
5 development centers in
Mumbai and 2 in
Bangalore with sales
offices and business
partners all over the
worldISO and CMMi compliant
processes tailored for
each
customer/engagement
Microsoft Gold Certified,
HP Partner, Oracle
Certified Partner, SAS
Silver Partner, Amdocs
Partner
Enabling you to override today’s constraints
Enabling you to override today’s constraints
Meet business
challenges head-on
Accelerate time to marketAdapt to changing
scenarios and industry
Overcome budget
limitations
Manage legacy and
contemporary technologies
Reduce dependability on
product vendors
Contact your nearest Blue Star Infotech office
with your challenge!
INDIA
Band Box House,
4th Floor,
Dr. Annie Besant Road,
Worli, Mumbai 400 030
Tel: +91 22 2490 1870
Fax: +91 22 2490 1353
USA
2350 Mission College Blvd,
Suite 475, Santa Clara,
CA 95054
Tel: +1 408 727 3701
Fax: +1 408 727 3707
UK
Vista,
50 Salisbury Road,
Heathrow TW4 6JQ,
United Kingdom.
Tel:+44 20 8538 2710
Fax:+44 20 8538 2709
Where partnerships are built on trust
www.bsil.travel