tw telecom
2011
IT Executive OverviewAndrew M. StaicerAccount Executive9665 Granite Ridge Dr. Suite 500San Diego, CA 92123T 858.805.6041C [email protected]
We aretw telecom
An obsession with delivering exceptional customer care.
Instead of bureaucracy and runaround, you get committed people who listen carefully, respond quickly and make things happen.
Maybe that’s why over 80% of our customers say they’d recommend us with confidence—a remarkably high number for any industry, let alone ours.
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A Unique Set of Network Assets
One of the Top 3 Metro Ethernet Providers for U.S. BusinessesNational footprint interconnected with fiber and 10 Gig IP backbone
One of the Top 3 Metro Ethernet Providers for U.S. BusinessesNational footprint interconnected with fiber and 10 Gig IP backbone
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A Fully Differentiated Asset
• Massive Local Optical Network• Connecting nearly 10,000 enterprise buildings• Largest competitive fiber based provider (lit buildings) • True fiber based alternative to the incumbent• Managed Quality of Service• Robust portfolio of services
Strategic Direction & Corporate History
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NationalMulti-City
Multi-Location
RegionalMulti-City
Multi-Location
City WideMulti-Location
SingleSite
Our Customer Focus
Connectivity
ManagedSolutions
Reach ApplicationsCustomers
Fortune1000
Large> 500 Seats
Medium< 500 Seats
SME< 100 Seats
Complex ManagedSolutions
Storage, DistributedData Centers, DR/BC,
Imaging, EnterpriseApps (CRM, ERP),
VPNEnhanced
ConnectivityMedical Image,
VoIP VPNSimple
Package
tw telecom’s“Sweet Spot”
Bringing unique value to the enterprise
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tw telecom
Customer Strategy
• Medium & large enterprises in target vertical markets such as healthcare, finance, hospitality, higher education and manufacturing
• Carriers, wireless providers, Internet and Content service providers
• Government – Federal, State and Local entities
• Systems Integrators needing robust data services
Growth Strategy
• Invest in our networks, our products, our systems and our people
• Create powerful portfolio of innovative solutions
• Leading product portfolio, with a differentiated local fiber infrastructure, delivering a robust MPLS IP network
• Differentiated and unique customer experience which customers value
• Solutions approach helping customers win
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tw telecom – A Corporate History
1993 1996 1998 2000 2001 2003 2006
Time Warner Communications Formed as a JV between U S
WEST and Time Warner Cable to deliver residential cable
telephony(April 1993)
Time Warner Communications renamed
Time Warner Telecom
Larissa Herda named President and CEO
(July 1998)
Time Warner Telecom completes purchase of GST
Communications, expands into 15 new markets(January 2001)
Time Warner Telecom announces expansion into 5 new markets - Minneapolis, Chicago, Atlanta,
Columbia, Denver(May 2000)
Time Warner Telecom completes over 30 network
expansions, increasing market footprint to 44 Markets
(2003 through 2006)
Time Warner Telecom separates from Time
Warner Cable(July 1998)
Time Warner Telecom acquires Xspedius
Communications, expands into 31 new markets
(October 2006)
2008
Time Warner Telecom becomes tw telecom
(July 1, 2008)
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Critical Differentiators
• We strive for world class customer care• Local management – sales & operations, coupled with 2
national operations centers create a unique coverage model
• We operate our own fiber network• Over 70% within the metro• Ability to construct unique footprint, scale bandwidth, deliver
robust array of network services
• We offer a unique set of products and services• Industry leadership position in Ethernet Services – metro
and wide area
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My Portal – Transactional Services
• Comprehensive services “dashboard”• Allows customers to track and manage ongoing business with tw telecom
• On-Line access to variety of activities• View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory, Initiate
and Manage Trouble Tickets• Delivers proactive level of customer care to facilitate a better service
experience
TW TELECOM
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My Portal - Performance Portal• Network performance
data delivered graphically to highlight:
• Network bandwidth utilization
• Quality of network services
• Enabling applications management
• Compliments existing enterprise network management infrastructure to improve total service management
• Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services
• Network performance data delivered graphically to highlight:
• Network bandwidth utilization
• Quality of network services
• Enabling applications management
• Compliments existing enterprise network management infrastructure to improve total service management
• Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services
Product Portfolio
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Products and Services Strategy
Voice & DataIntegrated Access
VoIPBusiness
Class
StorageTransport
Security & IPVPN Services
Managed Services - 24x7x365 Monitoring & MaintenanceManaged Services - 24x7x365 Monitoring & Maintenance
DDos MitigationAnti-VirusAnti-Spam
UnifiedMessaging
Transport & WavelengthsDS-1, DS-3, OC-3, OC-12, OC-48, OC-192
Switched ServicesDigital Trunks, Primary Rate Interface, LD, 8XX Tandem
IP ServicesInternet Access to 1 Gig
ERP CRM Storage Supply Chain
NLANMetro
Ethernet
FoundationalNetworkServices
ManagedBundledServices
ManagedApplications
PartnerOpportunities
Available Today
Planned or In Progress
Extended NLAN (WAN Service)
Co-location Infrastructure and Services
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Metro Network Architecture
Core Fiber Backbone< 256 Strands
Distribution Rings< 24 Strands
DWDM System32 – 64 Waves
Up to 10G
LEC Office
Carrier Hotel/POPEnd User Bldg
MSPPSONET ADM
VoiceDS-nOC-nEthernetInternet
tw telecom C.O.
MSPPSONET ADM
MSPPSONET ADMType II
VoiceInternetDS-n
Class 5DCS3/1
VoIPMedia
Gateway
Next GenIntegrated
Access
MSPPSONET ADM
EthernetSwitch
EdgeIP
Routers
Core IPRouters
DWDM
PSTN
TWTCSS7 Network
DS-nOC-n
24 x 7 Monitoring/Maintenance, NEBs-3, UPS, Diesel Generator, etc.
IPBackbone
Up to OC-192
End User Bldg
VoiceDS-nOC-nEthernetInternet
MSPPSONET ADM
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MPLS Service Class – Definition
Product Portfolio
Metro Ethernet Services
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Service portfolio supports wide range of enterprise applications & requirements • Internet Access, Voice over IP, National Ethernet, Data Center Storage• Scalable bandwidth from 1 Mb to 10 Gig• Ethernet over Copper facilities for cost effective branch office connectivity
Metro Ethernet Services Portfolio
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Native LAN Services Overview
• Managed Metro & Long Haul Ethernet Transport Service• Point-to-Point, Point-to-Multipoint, Multipoint
• Suite of Services Serves Broad Customer Set• Customer Direct• Integrated Native LAN (I-LAN @ sub 10 Mbps)• Switched Native LAN• Elite Native LAN (Ethernet over SONET)• Extended Native LAN (VPLS) & Regional Native LAN (Waves)
• Supports 1 to 10 Megabits to 10 Gigabits• Variety of Tagging Implementations to Meet Customer Demand
for Networking Scalability• Copper based solutions for expanded reach to small, branch offices
and highly distributed enterprises
Product Portfolio
IP VPN
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IP Backbone Value Summary
• National Footprint (75 Markets)• OC-192 (10 Gb/s) backbone• Diverse / Redundant Network Connectivity from Network
Backbone to Customer Premise• POS layers IP routing onto inherent fault tolerance of
SONET• MPLS used within the core increases performance and
provides more granular TE• 60% utilization target for backbone links and connections.• “Best of Breed” infrastructure (Juniper, Cisco, Extreme)
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IP Network Services
Variety of Connectivity - DS-1 to Gigabit Ethernet• T1 (1.5 Mbps), NxT1 – Non-bonded and bonded service (3 Mbps to 6 Mbps)• T3 (45 Mbps) – Available in Fractional and Burstable T3 bandwidth levels• OC-n (155, 622 Mbps) – Available in Fractional and Burstable bandwidth
levels• Ethernet – Available in Fractional and Burstable
• From 2 Mbps to 1,000 Mbps bandwidth levels
Robust Service Suite• Dedicated, Switched Solution options• 24x7 support, local and national• Service Level Commitments
• Primary/secondary DNS/ IP Addressing/ BGP• Bandwidth Performance reports via web
tw telecom one of the 10 most interconnected IP
networks Worldwide
tw telecom one of the 10 most interconnected IP
networks Worldwide
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tw telecom VPN Solutions
• MPLS Standards Based• RFC 2547 Compliance
• Fully Meshed Architecture• Entirely Scalable
• TDM - DS-1 to OC-12 (622 Mbps)• Ethernet to Gigabit (1,000 Mbps) Speeds
• Wide Applications Support• 5 Classes of Service supporting Best
Effort to Latency Sensitive Voice, Video
• Compliments Ethernet WAN (City-to-City) Solutions
• Business Class Capabilities• Branch Office Connectivity• Multimedia Support• VoIP
Product Portfolio
Managed Services
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Managed Services
• Service provides full ordering, provisioning, maintenance and management of customer edge router equipment
• Delivered in conjunction with tw telecom’s data service portfolio – Metro and National Ethernet, Internet Access, MPLS IP VPN
• Foundational capability for ongoing converged applications networks• To deliver Internal Data, Internet Access, Voice
• Service provides full ordering, provisioning, maintenance and management of customer edge router equipment
• Delivered in conjunction with tw telecom’s data service portfolio – Metro and National Ethernet, Internet Access, MPLS IP VPN
• Foundational capability for ongoing converged applications networks• To deliver Internal Data, Internet Access, Voice
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Managed Security Services (DDoS Mitigation)
DDoS Mitigation Service
• Available in two flavors:• “Clean-bandwidth” via a combination of
‘learned’ traffic behaviors & alarmed customer defined thresholds for an entire circuit
• “Clean-IPs” via a combination of ‘learned’ traffic behaviors & alarmed customer defined thresholds for a specified IP Address
• Adapts to a dynamic data environment• False positives eliminated through ‘attack verification’ by TWTC’s Security Operations Center
• Attacks blocked closest to origination of attack as technically feasible (furthest from the customer premise)
Included Features:
• Comprehensive Security Consultation
• Installation of service (non-intrusive)
• Proactive monitoring with customer confirmation and mitigation of attack
• Dedicated Team of Security Professionals
• Policy Change Management• Reporting Portal providing detailed
and executive service reports• Service Level Agreements
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Managed Storage Transport
Managed StorageTransport Service
• Streamline the network• Collapse multiple private lines onto
single wavelength system• Native connections eliminate need for
expensive protocol conversion devices• On-Demand Networking with 99.999%+
availability• Managed 24 x 7 x 365
• Support for:• ESCON, FICON, Fiber Channel,
Ethernet• IBM, EMC Certified Applications
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Co-location ServicesLocalized Disaster Recovery &
Business Continuity Strategy
Co-location services include:• Dedicated Internet Access• Storage Transport• Private Line Transport• IP VPN• Native LAN solutions • Local dial-tone• Business continuity• Hardened / central office facility
• Communications• Power (Generator & UPS)• Security• Fire Detection / Suppression• Environment / HVAC
tw telecom Customer Site and Co-Location Cabinet
tw telecom Customer Site and Co-Location Cabinet
Optical & IP NetworkOptical & IP Network
tw telecom co-location sitetw telecom co-location site
Product Portfolio
Voice over IP
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VoIP – State of the Industry
VoIP is poised to be the single largest telephony initiative in decades• A technology for sending telephone calls over data networks
instead of traditional telephone networks• VoIP brings reduced access costs, simplified network
management and a new world of service opportunities
VoIP Marketplace Activity
• Technology replacement delivering lower cost infrastructure
• Long Distance Transport• Select New Services
Service Provider
• “POTS” Substitution• Technology leverage
supporting competitive attack strategies
• New entrants• Cable companies
Residential
• Convergence driving cost savings
• Single wire, Branch office connectivity, MAC control, Toll avoidance
• Intranet centric solutions• “VPN” implementations
dependant on best effort IP connectivity
Enterprise
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Our VoIP Product Strategy
Rapidly develop and implement new services that create new and incremental sources of revenue
• Cap Legacy Switching Infrastructure – Grow Next-Gen Capabilities• Implemented Traditional Services Driving New Revenue• Implement Value Added Services, Creating Customer Loyalty
Packet/IP Infrastructure Gateway End User
Convergence Value Added ApplicationsLower Cost Voice
Digital TrunksPRIsLong DistanceDisaster RecoveryInternational TerminationCalling Cards
IP TrunksVoice VPN (Site-to-Site)VoIP Virtual Number ServiceVoIP “Features” to Digital PBXsVoIP Network PeeringNext-Gen IAD
Current Capabilities Future Opportunities
Unified MessagingMultimedia Conferencing Hosted TelephonyDistributed Call CenterMobilityIM, Presence ManagementWiFi IntegrationHD Voice
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Convergence
> 100% Bandwidth Increase
20 – 30% Savings on Monthly Spend
Summary
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tw telecom
• tw telecom’s 15 year Track Record of Success Means…
• Financial Strength to Grow • Product and Service Innovation
• Industry Leading Data & IP Services• Metro Ethernet, IP Networks, VoIP
• Broad Fiber Optic Reach
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Examples of Our Satisfied Customers
Public Sector Health Services Professional Services
Financial Media & Information Industry Leaders
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Links to related information tw telecom
GeneralAndrew M. StaicerCorporate Managementtw telecom NASDAQ Press ReleasesMy Portal Instructional Video
ReferencesOur Network Voice of the Customer Announcement Forrester’s Official Voice of The Customer Announcement Carrier Ethernet News Article Reviews from IT Professionals Financial Strength
Andrew M. StaicerAccount Executive II TW Telecom Nasdaq: TWTC9665 Granite Ridge Drive, Suite 500San Diego, CA 92123 Tel: (858) 805-6041Fax: (858) 309-0121Cell: (760) [email protected]
***Contact for softcopy of presentation for the active links on this page***
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Thank You
Andrew M. StaicerAccount Executive9665 Granite Ridge Dr. Suite 500San Diego, CA 92123T 858.805.6041C [email protected]
Andrew M. StaicerAccount Executive9665 Granite Ridge Dr. Suite 500San Diego, CA 92123T 858.805.6041C [email protected]