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Page 1: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

TYPES OF COMMUNICATIONTYPES OF COMMUNICATION

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 2: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

What is communication ?

Derived from the Greek word “communicare” or “communico” which means “to share”.

Community implies a group of people living in one place.

Languages are the codes of communications.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 3: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Types of communication. communication

verbal Non-verbal

Formal Informal Kinesic

Downward

Upward

Lateral

Diagonal

Grapevine

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 4: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Non-verbal communication

Through signs & symbols.

Non-verbal can go without verbal communication.

Verbal can’t go without non-verbal communication.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 5: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal
Page 6: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Verbal communication.

Two types of verbal communication.

(1) formal

communication.

(2) informal

communication.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 7: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Formal communication

We use this type of communication in offices and social gathering.

Two types of formal communication.

(1) Downward

(2) Upward

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 8: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

(1) Downward communication

Higher designation to lower designation.

Ex. Boss ordered his worker.

Here effect of this type of communication is very much than upward communication.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 9: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

(2) Upward communication.

Lower designation to higher designation.

Ex. Worker request to his boss.

Here the effect of communication is less than downward communication.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 10: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Vertical & Horizontal Communication

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 11: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Informal communication.

We use this type of communication with our family or friends.

Three types of informal communication.

(1) lateral

(2) diagonal

(3) grapevine

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 12: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Lateral communication.

Found among members working at the same level.

Ex. Peer group.

Most effective form of communication.

Barrier of subordinates or boss is not present here.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 13: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Lateral Communication

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 14: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Diagonal communication.

The path is mixture of vertical and horizontal movement.

In large communications various departments need communication support from each other.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 15: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Grapevine communication. Also called as “backbiting” or

“backstabbing”.

A backstabber is a colleague or an employee who acts like a friend in public but badmouth you in private.

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

Page 16: TYPES OF COMMUNICATION - Yola - Personal Developmentcpd.yolasite.com/resources/Types of Communication.pdf · Types of communication. communication verbal Non-verbal Formal Informal

Types of Communication © Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-


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