UMP KK3 Cafeteria UMP KK3 Cafeteria
Presented by:
NUR FATEHA NAIM BT ABDUL RAHIM CA10094SHARIFAH HANIS NT SYED AHMAD CA10095
WEE PEK LING CA10088
Presented to:Madam Ainol Haryati Ibrahim
Academic Report Writing UHL2332
INTRODUCTIONINTRODUCTION Where are you going when you are
hungry?
What kind of criterias of restaurant that you like?
BACKGROUNDBACKGROUND Cafeteria at UMP
What do you think about kk3 cafeteria?
Why we choose this topic?o KK3 cafeteria environment does not fulfill the customer
requirements.
o Got complained about KK3 cafeteria.
OBJECTIVESOBJECTIVES To determine UMP students' satisfaction
level regarding on cafeteria food.
To investigate UMP students' satisfaction level regarding on cafeteria hygiene.
To analyze UMP students' satisfaction level regarding on the services provided by cafeteria.
Research Questions
What are students' satisfaction levels on cafeteria food?
What are students' satisfaction levels on cafeteria hygiene?
What are students' satisfaction levels on the services provided by cafeteria.
MethodologySetting Conducted in University Malaysia Pahang only. Questionnaire is used as our primary All the survey questions are close-ended questions. The questionnaire is distributed to three different courses
which are BCN, BCS and BCG. Gender/Course
Male female Total
BCN 10 10 20
BCS 10 10 20
BCG 10 10 10
ConclusionConclusion Questionnaires are the best solution to
make a survey about KK3 cafeteria.
Answers from all respondents have been recorded.
Chapter 4Findings & Discussions
Presented By: WEE PEK LING CA10088
Presented To: Madam Ainol Haryati Ibrahim
Presentation Outline
• Students’ satisfaction level regarding food Food Nutrition Variety of food
• Students’ satisfaction level regarding hygiene Environment Equipment & Facilities Food Hygiene
• Conclusion
Figure 1: Cafeteria food nutritional value and variety
Nutrition Value and Food Variety
Figure 2: Rating of satisfaction level regarding cafeteria hygiene
Environment
Figure 3: Cafeteria cutleries are clean
Equipment & Facilities Hygiene
Food Hygiene
Figure 4: Cafeteria food are hygienic
Conclusion
• Students’ satisfaction level regarding food Food Nutrition Variety of food
• Students’ satisfaction level regarding hygiene Environment Equipment & Facilities Food Hygiene
Academic Report Writing
UHL 2332
RQ 3 Conclusion Recommendation
Research Outline
What are students' satisfaction levels regarding on the services provided by cafeteria?
Figure 1: Quality of food at the cafeteria is excellent
Food quality at the cafeteria still need to be improved to ensure that students will satisfy with the food.
Figure 2: Expectation of waiting time to receive food order
Cafeteria should improve their food service in order to fulfill students need.
Figure 3: Rating of cafeteria workers regarding appearance and responsiveness
Cafeteria worker appearance and responsiveness did not influencing much in determining students' level of satisfaction.
Figure 13:Suggestions to improve the quality of services
Quality of services at cafeteria still need to be improved to ensure students will satisfy.
Cafeteria Food
-Variety of food and nutritional value of
the food.
Cafeteria Hygiene
-Environment, facilities, workers
and food. Cafeteria Services
-Quality of service and food.
Cafeteria Food
- Variety and nutritious food.
Cafeteria Hygiene
-Workers’ appearance, hygienic
food.
Cafeteria Services
-Quality of service and food.