NEC Confidential © 2013 NEC Corporation of America-LASC
MUCIO AHUMADA NEC Corporation of America - LASC
July 2013
UNIVERGE 3C & the Millennials Workforce
NEC Confidential © 2013 NEC Corporation of America-LASC Page 2
Why NEC
UC market trends
How business is changing
The Millenials
Why UNIVERGE 3C
User centric
Unified client
Collaboration
Architecture
Licensing
Deployment
Additional services
Phones & gateways
Agenda
NEC Confidential © 2013 NEC Corporation of America-LASC
Why NEC?
NEC Confidential © 2013 NEC Corporation of America-LASC
One of the world's leading providers of computer, broadband, mobile network & enterprise business solutions
▐ Established in 1889
▐ Revenues: $44.8 billion (Fortune Global 200)
▐ Employees: 142,358
▐ Over $3.3 billion R&D spending with 12 worldwide facilities
▐ Patents: 74,000 worldwide
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NEC Corporation
NEC Confidential © 2013 NEC Corporation of America-LASC Page 5
IT Services Platform
Asteroid Explorer "HAYABUSA" (provided by Japan Aerospace Exploration Agency) Digital Terrestrial
TV Transmitters
Cloud Oriented Service Platform Solutions
Unity Cable Systems
Compact Microwave Communications Systems
Long Term Evolution Network Systems
WiMAX Network Systems
Lithium-ion Batteries Liquid Crystal Displays Electron Devices
Personal Computers
Mobile Terminals
Server
Super Computer
Integrated Operation/ Management Middleware
Unified Communication
Personal Solutions
Social Infrastructure Carrier Network
Others
Business Domains and main Products and Services
NEC Confidential © 2013 NEC Corporation of America-LASC Page 6
Business Intelligence
Managed Services
Data Networks, Servers and Storage
Unified Communica=ons
Biometrics & Security
Op=cal Networking Products
Professional Services Document Solu=ons
Radio Communica=ons Digital Media
NEC Solutions Focus
NEC Confidential © 2013 NEC Corporation of America-LASC
Innovations @ NEC
Page 7
NEC is continually looking to the future and exploring new innovative technologies . NEC understands that information technology will increasingly converge with
communications to adapt more and more to an individual’s needs.
▐ Space Robotics l Space Station
▐ Digital Cinema projectors ▐ Curved LCD displays
▐ Earth Observation Satellites
▐ Bio-plastics research
▐ Car2Car Communications
▐ Flight Information display system
▐ Biometric solutions ▐ TeleScouter
NEC Confidential © 2013 NEC Corporation of America-LASC Page 8
NEC Global Presence and Partners
Japan 340 Dealers
Russia 50 Dealers
EU 600 Dist/Dealers
ME/Africa 150 Dist/Dealers
China 400 Dealers
Asia 400 Dist/Dealers
Oceania 130 Dist/Dealers
South America 230 Dealers
NEC Corp. of America LASC
NEC Unified
NEC Australia
NEC US Shanghai
NEC Brazil �
North America 500 Dealers
8 Supply House 2 Tier Resellers
▐ Direct Sales Organization ▐ A Network of over 3000 channel partners
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NEC de Mexico
NEC Confidential © 2013 NEC Corporation of America-LASC Page 9
NEC de Colombia S.A.
ASSENDA S.A.
NEWSERVICE S.A.
NEC de Mexico
STOSCA
TELINET
INGENIERIA AVANZADA
NEC Argentina S.A.
DELFAU
MAGRI S.A.
NETCO
NEC Chile S.A.
SCHARFSTEIN S.A.
LA Competencia S.A.
IP NET S.A.
AICOTEL S.A.
TELEFAX S.A.
TEISA S.A.
NECLATAM Bra
SOPHO
PRIMEX
IATEL
CGT del Este
TRT
PRITEL
NEC in Latin America
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Countries: 18 NEC Partners/afilliates: 28
Infotrans
APANA
DATA TEL
NEC Confidential © 2013 NEC Corporation of America-LASC Page 10 Page 10
• Opera=onal Efficiency • Pa=ent Safety • Infrastructure Management
Healthcare Educa=on • Campus Mobility • Informa=on Security • Data Center Op=miza=on
• Virtual Remote Workers • Network Services Automa=on
• Business Intelligence
Government • Hosted Voice • Digital Signage • Staff Response
Hospitality
Vertical Markets – NEC Focus and Expertise
NEC Confidential © 2013 NEC Corporation of America-LASC Page 11
Higher Educa=on
Government Hospitality Healthcare
Enterprise Business Small and Medium Business
100,000+ NEC Customers in North America!
NEC Confidential © 2013 NEC Corporation of America-LASC
UC market trends
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Unified Communications Market
Microsoft 12%
Cisco 11%
Avaya 10%
NEC 9%
IBM 7%
Polycom 7% ALU
5%
Siemens 3%
Others 36%
Frost & Sullivan: Asia Pacific Unified Communications Market H1 2010 - July 2011 [P471-64]
Enterprise Telephony 886.4
Conferencing & Collaboration 404.5
Unified Messaging 29.6
Contact Centres 241.8
Email Systems 347.3
Unified Clients & Presence 84.8
Mobility 11.8
Unified Communications Component
Revenue ($Million)
NEC Confidential © 2013 NEC Corporation of America-LASC Page 14
Mob
ility
Con
fere
ncin
g &
C
olla
bora
tion
Web Conferencing Instant Messaging
Audio Conferencing Document Collaboration
Desktop video Presence
Unified Messaging PC Mobile Client Mobile UC Client
Voice over WiFi
75 73 71
62 52
48 44 44
40 38
21
13
21
27
37
33 42
37 40
31
4
14
8
11
11
19
14
19
20 31
Currently Use
Plan to Use
No Plan
Are enterprises implementing UC?
Source: T3iGroup – InfoTrack for Unified Communications – June 2011
NEC Confidential © 2013 NEC Corporation of America-LASC
How business is changing
NEC Confidential © 2013 NEC Corporation of America-LASC Page 16
Remote / home working The physical office becomes the place to hold face to face meetings.
The future of the Enterprise Frost & Sullivan: ICT Outlook 2012
Cloud & Virtualisation • Applications in a SaaS model • Reduction in maintenance • Desktop virtualisation
Collaboration • Video • IM/Web conferencing • Voice • Social and Team Collaboration
Mobility • The mobile enterprise • FMC • Single number reach
Multiple Devices • Device agnostic • Bring Your Own Device
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Trend Toward Software Based Unified Communications
Year
Mill
ions
of D
olla
rs
Total Enterprise UC Infrastructure Component Spending
Source: Gartner Forecast: Enterprise Unified Communications Infrastructure Worldwide - July 7, 2011
0
4,000
8,000
12,000
16,000
20,000
2011 2012 2013 2014 2015
Software Based UC Platforms
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Consumerization of IT Services in the Enterprise
Consumerization of IT in the Enterprise (CITE) is the propensity for users’ experiences with technology as consumers to impact their expectations regarding their technology experiences at work. Unlike in the past, new information technologies are increasingly emerging in the consumer market first and then spreading into business organizations.
Source: IDG Enterprise “Consumerization of IT in the Enterprise” - 2013
NEC Confidential © 2013 NEC Corporation of America-LASC
The Millenials Workforce
NEC Confidential © 2013 NEC Corporation of America-LASC
The$Who?$$
NEC Corporation of America 2013" Page 20 NEC Confidential"
NEC Confidential © 2013 NEC Corporation of America-LASC Page 21
Millennials in the workforce
Born after 1980 millennials make up to 20% population
91.7% think they will only take 3-6 months to land a job.
Millennials will be approaching 50% of the workforce by 2014.
On average they will change jobs every 2 years.
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Millennials are connected
of millennials have at least 1 social networking profile. 75%
g+ 1 in 5 have posted video of themselves on line.
2 in 5 have a tattoo.
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Millennials want to be mobile
Millennials prefer laptops to desktops with 70% of millennials owning a laptop and only 57% owning desktops.
57% 70% Vs
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Millennials and their smartphones
54% of millennials own a smartphone
AND
18% of those who don’t, plan on buying one in the next 6 months.
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94%
Millenniums are always connected
use mobile phones to send text messages.
63% use their mobile to connect to the internet.
83% sleep with their cell phones by their bed.
Z Z Z
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Quality of work improves…
77% of milliennials feel that technology makes the quality of their work better.
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Communicating is easier…
73% of milliennials feel that technology makes it easier to communicate to their peers and supervisors.
g+
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Love to IM…
46% of milliennials use Instant Messaging on the corporate network vs 22% for other generations.
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Always find a way…
50% of milliennials report that they have used collaborative tool, online apps and open source technology when technologies provided at work did not meet their expectation.
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Bring their own…
55% of milliennials use devices or software at work that was not company-issued.
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So what does that mean?
In a few years, half of your workforce will expect…
To communicate via IM, video and web conferencing
Use their own devices
Have a say in what software they use
g+
To be totally mobile – working anywhere
Be connected socially at work
NEC Confidential © 2013 NEC Corporation of America-LASC
Why UNIVERGE 3C
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What is UNIVERGE 3C It is a full featured IP-PBX on a disk, delivering IM, Presence, Video and Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device.
Virtually any SIP based audio, video or soft-phone
Delivered on DVD
Virtual or Physical Servers
Presence
Instant Messaging Video
Collaboration
In the office on a tablet
Anywhere on a mobile
At home on a laptop
NEC Confidential © 2013 NEC Corporation of America-LASC
User centric
NEC UNIVERGE 3C
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User Centric - Identity
• It is all about the user o Their Identity o Their multiple devices o Current Status o Preferences
Presence Preferences
Devices
Desk | Mobile Clients | UC Clients | Video phones
UC Client | Calendar | Phone Call Forwarding | Active devices | Buddies
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User Centric - Presence
• Brads status is combined and shared. o Is he at his PC. o Is he on a phone call. o Is he in a meeting. Brad
Lauren
On a call
Away Idle Busy No Meeting
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User Centric – Single Number
• Users publish a single number • When called all phones ring • Brad gets notified on all of his
devices and UC Clients • Brad can handle multiple calls
at once
3001 2001 1001
Brad
Lauren
Calls 9262-1001
9262 1001
Sandra
Calls 9262-1001
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User Centric – Intelligent call handling
• Calls can be forwarded based o The amount of time ringing on
Brad’s extensions o The time of day o The Caller ID o Brad’s current presence
• Calls can be forwarded and continue to ring his phones!
3001 2001 1001
Brad
Lauren
Calls 9262-1001
9262 1001
Brads Mobile
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Common User Experience – Regardless of Device
• From Mobile Phone –to– Tablet –to– Computer • Common credentials, contacts, and experience • Communicate and Collaborate from virtually
anywhere
NEC Confidential © 2013 NEC Corporation of America-LASC
Unified client
NEC UNIVERGE 3C
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140 character message of the day
Visual color and textual presence state
Dynamic active call window opens as needed
User location Panel navigation controls
Quick-access to any of the panels
Directory search and quick dial
Click to call, IM or see colleague details
The Feature Rich UC Client
Administrator or user-selected images
Conferencing Softphone DND Profiles Missed Calls Voicemail
Answer Send to Voicemail Dial digits Reject Transfer Send to
Bridge
Quick-access indicators and controls
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The Feature Rich UC Client
Video conference with other softphone users, video phones, or room based video systems – up to 1080p.
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The Feature Rich UC Client
A complete UC solution that can be installed on Windows or on the Mac (without the softphone)
Or run on your Android or Applie iPhone!
NEC Confidential © 2013 NEC Corporation of America-LASC
Collaboration
NEC UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 45
Outlook Calendar
Launching a meeting
Scheduled Recurring
Web interface UC Client
Permanent Instant
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3C Collaboration – Multi-media Meeting Room
Auto resizing video windows
Record the on-line meeting
Participant list with active speaker indication
Upload and share files
Page previews
Document sharing window
Share screens, docs, chat or vote
NEC Confidential © 2013 NEC Corporation of America-LASC
Summary
NEC UNIVERGE 3C
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Integrating UNIVERGE 3C
Technical & strategic consulting
System engineering & integration Quality management
Network assessment & design Project management Field deployment
üüü
NEC has a customer-centric approach to all communications systems integration and support
NEC Confidential © 2013 NEC Corporation of America-LASC Page 49
Why UNIVERGE 3C
Executive IT Staff End User
• Improves your companies competitiveness
• Increase productivity
• Lowers costs
• Flexible working environment
• Reduces costs
• Improved security
• Allow for BYOD
• Better services to end users
• Always reach the right person
• Able to share information seamlessly
• Communicate when and how I want
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NEC’s UC&C solution is widely deployed globally
Crystal Towers
NEC Confidential © 2013 NEC Corporation of America-LASC
Seven Reasons why NEC is Special for You
① NEC has both Communications Networking and IT
② NEC has both Hardware and Software
③ NEC has Innovative Technologies
④ NEC understands Carrier / Service Provider business
⑤ NEC understands Vertical Applications
⑥ NEC has Global Coverage and Expertise
⑦ NEC is Reliable and has a Robust Supply Chain
Thank you
Thank you
NEC Confidential © 2013 NEC Corporation of America-LASC
Architecture
NEC UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 54
UNIVERGE 3C High Level Architecture
Contact Center
Unified Communications & Collaboration
Unified Messaging
SIP Support
Virtualisation Support
IT Infrastructure Support
Multi- Media Support
User Based Services
Web Services
Application Services
Presence Services
A wide array of connection options allow you to tailor to your organizational needs
User centric clients provide secure access from virtually anywhere
PBX’s IP Phones Soft phones Mobile Devices Room based video SIP Carriers
UC Clients Mobility Contact Center Receptionists Collaboration Vertical Apps
NEC Confidential © 2013 NEC Corporation of America-LASC
Licensing
NEC UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 56
Licensing is easy
Con
curr
ent
Res
ilien
cy
Con
fere
ncin
g
Cap
acity
Recording
$
People
$
Audio / Video
$
Unified Messaging
$
Per Server
Free
Trunks
$
Meeting Hosts
Free
Meeting Users
$
NEC Confidential © 2013 NEC Corporation of America-LASC
Deployment
NEC UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 58
Univerge 3C Distributed Software Solution
• Multiple servers, operating as “peers” within the customer network
• Inherent high availability and scalability
• Built in load sharing for call control, media services, user services, and web service applications
• Automatic device failover AND failback – no call disruption
• No license fee associated with server instances
3C Servers
NEC Confidential © 2013 NEC Corporation of America-LASC Page 59
UNIVERGE 3C – Data Center Ready
or Direct installation on a server
NEC Confidential © 2013 NEC Corporation of America-LASC Page 60
Data Center Ready • Runs on industry standard server
hardware
• Windows 2008 R2 operating system
• Ties in to your corporate authentication and directory
• Fits in your existing racks
• Can be fully virtualized
Domain Controller
Exchange Server
Sharepoint
Business Apps
Storage
UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 61
Data Center Ready • Multi-server redundancy and
disaster recovery o Up to 20 servers in a
centrally or distributed managed cluster.
o 3,000 devices per server; 30,000 per system total.
o 25,000 BHCA per Server and 500,000 BHCA per system
o Devices & gateways automatically move to new servers under fault conditions.
Domain Controller
Exchange Server
Sharepoint
Business Apps
Storage
UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 62
SITE 1
Data Center Ready
SITE 2
Domain Controller
Exchange Server
Sharepoint
Business Apps
Storage
UNIVERGE 3C
Cloud Data Center
Domain Controller
Exchange Server
Sharepoint
Business Apps
Storage
UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 63
Many locations… One system • With the UNIVERGE 3C experience the same features across
locations, the city, the nation or the world • Multi-country, multi-language support • Automatically route calls within your network • Same experience everywhere • Seamless collaboration • Single point of management • Single, replicated, distributed database • Redundant, Load Balanced • Active / Active, Disaster Recovery
NEC Confidential © 2013 NEC Corporation of America-LASC Page 64
UNIVERGE 3C - Secure and Reliable
Certified by the US Department of Defense • Secure: US DoD Information Assurance certification • Reliable: Proven >5-9’s availability • Resilient: Continuous operation under load and Denial
of Service Attacks
NEC Confidential © 2013 NEC Corporation of America-LASC Page 65
UNIVERGE 3C – Secure and Reliable • Reliability
o Achieved the Miercom Performance Verified Certification
• Scalability o Sustained >100,000 calls / per hour
across 4 3C servers • Fault Tolerance
o No service interruptions when a server is taken off-line
• Security and Resiliency o 100% availability during DoS tests
NEC Confidential © 2013 NEC Corporation of America-LASC Page 66
Data Sourced: from Enterprise Connect 2013 mock RFP “UC Without Buying a New PBX” Prepared by UniComm Consulting
UNIVERGE 3C stand up against the competition NEC Capabilities: • UC Client 10/10 • Mobility 10/10 • Web Conferencing 10/10
NEC Confidential © 2013 NEC Corporation of America-LASC
Phones & gateways
NEC UNIVERGE 3C
NEC Confidential © 2013 NEC Corporation of America-LASC Page 68
Terminals – Something for Everyone
IP321 /331 IP335 IP450
ITL-6DE Display
ITL-2E Non Display
ITL-8LD Desi-Less
ITL-12D Display
NEC Voice
Polycom Voice
Polycom Video, Voice Conference VVX1500
ITL-24D Display
ITL-32D Display
IP550 IP650 IP670
VVX500 HDX Room Systems RMX MCU IP Conf. Units
VVX500
ITL-12DG Display
ITL-12CG Color Display
Support DCL-60 DSS Gig-E
NEC Confidential © 2013 NEC Corporation of America-LASC Page 69
Mobile Devices – On Campus & Off
MH150 MH160 Polycom 8400
Office G-355
Basic C-124
Hi-End G955
Healthcare I-755
IP DECT
uMobility - FMC Page 69
iPhone Android IPAD & Android Tablets
NEC Confidential © 2013 NEC Corporation of America-LASC Page 70
3rd Party SIP endpoints!
WiFi Handsets! Bria on iPhone! Bria on Mac! Twinkle for Linux!
Video door phones! Windows soft phones! Windows Phone 7!
Thousands of applications and devices
support standard SIP!
Most standard based SIP devices and software will connect, however the level of features and functions supported will vary
NEC Confidential © 2013 NEC Corporation of America-LASC Page 71
Gateways
Tenor AF Series 2 to 8 Port GW’s
Branch Hub 6 FXO 12 FXS
CO Hub T1/E1,
PRI/QSIG
Phone Hub 24 FXS Meeting Hub
60 Port CNF Bridge
NEC Gateways
MP1XXX Series 2 to 24 FXO/FXS
Page 71
Tenor AX Series 8 to 48 Port GW’s
Tenor DX Series 2 to 8 T1/E1, PRI/QSIG
Mediant 800 Series 4 FXO, 4/8 FXS, 1 T1/E1, PRI/QSIG
Mediant 1000 Series 4 FXO, 4/8 FXS, 1 to 4 T1/E1, PRI/QSIG