USING RESPONSIVE WEB DESIGN TO ENHANCE THE USER EXPERIENCE OF CHRONIC DISEASE MANAGEMENT PORTALS
FOR CLINICAL USERS
School of Nursing and MidwiferyDeakin University
Primary Supervisor | Prof Nilmini WickramasingheSecond Supervisor | Dr Lemai Nguyen
EPWORTHHEALTHCARE
FREESTYLETECHNOLOGY
Ranganath [email protected] | rgunawar
PRESENTATION AGENDA 1
AIMS AND OBJECTIVES
RESEARCH QUESTION
LITERATURE REVIEW
DESIGN AND METHODOLOGY
OTHERKEY POINTS
RATIONALE CONCLUSION
BACKGROUND
2AIMS AND OBJECTIVE
To contribute to the literature on how chronic disease management
web portals can be made more responsive.
To iteratively design and develop an illustrative prototype
responsive web portal for cancer care.
The aims and the objective of the research are,
3RESEARCH QUESTION
How can the user experience of chronic diseasemanagement portals for clinicians be enhanced byusing responsive web design?
4CHRONIC DISEASES
Source | Australian Institute of Health and Welfare website 2015
Deaths in Australia have chronic disease as an underlying cause
(in 2011)
90% 40%Australians aged 45 and over
have two or more chronic diseases (in 2011)
50%
33%
Males
Females
Are in risk of being diagnosed with cancer before 85th birthday
(in 2009)
2 or more chronic diseases
ARE A BURDEN
5
Complexity of putting together up-to-date and evidence-based and personalised care plans
Difficulty in keeping track of what everyone on the care team is doing Burden of regular review and follow ups
Limited support for patient self-management
mostly a problem of collaboration and communication among the care team as well as between them and the patient
Complexity of communicating among the care team
CHRONIC DISEASE MANAGEMENT IS COMPLEX
Due to barriers such as,
Source | Georgeff 2014
A context where information technology is most suited
6CHRONIC DISEASE MANAGEMENT PORTALS
Better integrated and coordinated care.
Support for patient self-management.
Planned care with regular follow-up and review.
Collaboration among a team of care providers.
Source | Georgeff 2014
7RESPONSIVE WEB DESIGN
Source | Natda 2013
A website should gracefully respond to every device.Either you use a PC, mobile or even a TV.
When a user has had a positive experience with a mobile website, 67% of them will usethe service.
When a user arrives on a mobile website and does not see the content that they are searching for immediately, 61% will leave.
When a site does not function on their mobile device, 48% of users feel that the company does not care for their business.
, Huffington Post 2014
8USER EXPERIENCE
Source | Morville, 2004
The focus is on,USEFUL
VALUE
USABLEDESIRABLE
ACCESSIBLE FINDABLE
CREDIBLE
User experience honeycomb
FindabilityContent needs to be easily navigable and
locatable
UsabilityPortal must be easy to use, irrespective of
how and when it is accessed
9SUMMARY
Chronic diseases are a burden. They must be managed properly and effectively.
Managing Chronic diseases is complex, needs communication and collaboration between patient and clinicians.
One effective solution is to use disease management web portals.
Mobile web is fast becoming the norm. Users expect websites to be responsive.
If the portals can offer better user experience on mobile devices, more and more people would use them often, making chronic disease management effective.
10LITERATURE REVIEW SUMMARY (IN PROGRESS)
There is no study to date on theuse of responsive web to improvethe user experience of chronicdisease management web portals.
THE LITERATURE GAP
Development of a Smart e-Health Portal
for Chronic Disease (Diabetes)
Management
Haddad 2013
Internet-based self-management offers an opportunity to
achieve better asthma control in adolescents
Meer, et al. 2007
Using an Internet co-management module to improve the quality
of chronic disease care
Ralston, et al. 2003
Electronic patient self-assessment and
management (SAM): a novel framework for cancer survivorship
Vickers, et al. 2010
11RESEARCH STRATEGY
To use grounded theory to analyse data collected using single case study strategy to
build the theory
To use design science research to iteratively build
a technology artefact
12DESIGN FLOWDefine research question
Review literature
Select the case and target audience
Select data collection methods and craft tools for data
collection
Collect data
Analyse data
Develop initial prototype of responsive web portal
Develop the model
Demonstrate the portal to clinical users
Formulate theory based on grounded theory
Update the prototype portal
Compose and review thesis
Submit thesis
User feedback
End process
Run portal through responsive web analytics
Secure ethics Review and apply design science methods
Compose book chapter, journal paper
13OTHER KEY POINTS
1. The focus is on the colorectal (bowel) cancer.
2. At an oncology department of a leading tertiary private medical facility.
3. With clinicians treating cancer at target site.
TARGET SELECTION
DATA COLLECTION
1. Questionaries and surveys.
2. Interviews with participants, on record, with supporting notes.
3. Focus group discussions.
4. Real-time ratings and user comments.
Human ethical guidelines and requirementsof all participating institutions will befollowed and honoured.
HUMAN ETHICS
1. No feedback from patients.
2. Data security, fault tolerance and redundancy.
3. A illustrative prototype, not a fully fledged
solution.
LIMITATIONS
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In this workshop we willexamine usability and userexperience from boththeoretical and very practicalperspectives, through a seriesof diverse but interrelated talksand displays.
USING RESPONSIVE WEB DESIGN TO ENHANCE THE USER EXPERIENCE OF CHRONIC DISEASE MANAGEMENT PORTALS
FOR CLINICAL USERS
THANK YOU
Ranganath [email protected] | rgunawar