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Colin MilesDirector of IT Technical Services
Léon BenjaminSocial Collaboration Lead
17th September 2013
Workplace TransformationThe next small thing?
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Virgin Media
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Virgin Media – The Challenge
200+ Perm manned sites
High T&E (growing)
Email-centric
Heavy Voice Conferences
Great People
The Step Change - Video
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From this…..
To this…..
The Step Change - Video And this…..
The Step Change – Collaboration
…and this…..
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Vertical & Horizontal Collaboration
The same rules exist!
Social Media – Nature of work is changing
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The Approach – Finding Super Connectors
The Adoption Team
The Adoption Effect – A large number of small things
DEEP SUPPORT GAP
The Adoption Effect – It still takes time!
2010
2013
2014
2015
FLEXIBLE WORKING PILOT CONDUCTED TO PROVE BUSINESS CASE WITH 1,000 EMPLOYEES
OPEN BETA5,000 EMPLOYEESLEADERSHIP EDGE TEAM
CONDUCTS FLEXIBLE WORKING FEASIBILITY STUDY
20112012
TRANSFORMATION (INTRANET PHASE OUT)BUSINESS CASE & PILOT SOFT LAUNCH PRODUCTION SERVICE
COMMUNICATIONS20,000 EMPLOYEES
The Results – Numbers count but it’s also about emotion
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9,497 users9,497 users 4,900 active users per month (peak)
4,900 active users per month (peak)
8,600 Posts8,600 Posts 22k Comments22k Comments 630 Communities630 Communities
1,407 users active single day (peak)1,407 users active single day (peak)
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Today’s way of working – Twitter issue
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Tomorrow’s way of working – Twitter issue
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Real use cases
What it will means for us
Lessons Learned
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• Value creation is the point of collaboration, not the act or tool of collaboration itself
• Culture and ethos– Social collaboration doesn’t change your culture, it reveals it
• Virgin values are alive and well• Communications – tone of voice is everything
– Speak with a human voice• It’s the small things that matter
– Think consumer launch!• Time is everything
– ‘Time makes more converts than reason’– Adoption happens ‘one conversation at a time’