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Welcome to the Virtual and Remote Pro Bono Legal Services Models webinar!
A few logistics before we start…
LSNTAP is recording this training and will post it to their SlideShare account for the LSNTAP.org
Virtual and Remote Pro Bono Legal Services Models:
A Special National Pro Bono Celebration Webinar
October 14, 2015
PresentersDebra JenningsManaging Attorney, Legal Aid of Western Ohio, Inc.
Claudia Johnson LawHelp Interactive Program ManagerPro Bono Net
Phong WongPro Bono Director, Legal Aid Foundation of Los Angeles
Liz Keith (moderator) Program Director, Pro Bono Net
100% Access VisionLSC Tech Summit Report
“Technology can and must play a vital role in transforming service delivery so that all poor people in the United States with an essential civil legal need obtain some form of effective assistance.”
Implicit Assumptions• Continuum of services• Integrated delivery model, cutting across traditional legal aid
and court roles• Anticipates the needs of income-eligible and non-income
eligible individuals
Technology benefitsLegal aid programs•New ways for volunteers to participate, regardless of
location
Pro bono lawyers•Enhanced access to training and support, and new
forms of volunteering
Clients•Expand access for
underserved clients and communities
LEGAL AID OF WESTERN OHIOLIVE CHAT PROJECT
Debra JenningsLegal Aid of Western Ohio, Inc.October 14, 2015
LAWO is funded in part by theLegal Services Corporation (LSC).
The Challenge
7 offices serving 32 countiesin northwest andwest central Ohio
The Challenge (continued)
30 Rural Counties
315,000 persons living at, or below, the Federal Poverty Level in rural counties
How to connect those persons with legal assistance to address their legal needs?
Project Origins
On-site corporate attorney and attorney affinity group pro bono telephone brief advice clinic model
Positive feedback & lessons learned Predictability of contact Personal satisfaction with direct service delivery Interest in exploring like a service from a remote location Untapped potential to establish and formalize on-going
relationships with private bar interested in convenient, predictable volunteer opportunity
Project Goals
Design a legal services delivery system to encourage Ohio’s rural attorneys – particularly those in the transactional bar – to provide pro bono assistance to eligible low-income individuals
Make brief advice and limited legal assistance services accessible to any eligible low-income person with access to an internet connection
Help bridge the justice gap so fewer legal needs go unmet
Project Goals (continued)
Increase & improve legal services to eligible low income persons by: Expanding access to attorney resources to address legal
questions or issues; Providing easy access to direct service legal assistance; Increasing the number of eligible individuals served; Increasing the resources available to pro se litigants.
Project Goals (continued)
Increase efficiency & effectiveness by offering Ohio attorneys located in rural counties: The opportunity to provide pro bono assistance in a scheduled,
predictable, time limited manner; The opportunity to provide pro bono assistance without the need
to travel and its associated time commitment and expense; The opportunity to be exposed to, and learn, an area of the law
which they might otherwise be unfamiliar with; The possibility of expanding substantive areas of practice
through exposure and training.
Project Nuts & Bolts
Volunteer attorneys participate in poverty law substantive law training(s)
Volunteer attorneys participate in an interactive process training: LAWO Case Management System LivePerson Software
Volunteer attorneys communicate availability by opening LiveChat appointments
Project Nuts & Bolts
Legal Aid Line prescreens applicants for issue eligibility, financial eligibility, computer and internet access and comfort level using technology
Legal Aid Line schedules prescreened clients with volunteer attorneys in appointments they have set
Project Nuts & Bolts
Client accesses Live Chat from the Legal Aid Line website on the date and at the time of the client’s scheduled appointment.
After entering information to help the Volunteer Attorney identify the client, the session begins.
Project Nuts & Bolts
The Volunteer Attorney begins the chat from the LivePerson console.
After selecting the client, the session begins.
The session is supported by customizable “canned content” available from the console.
Volunteers are supported by LAWO staff throughout the process.
Project Outcomes
Soft launch phase 6 topics 11 volunteers trained with 6 consistent volunteers Over 80 chats scheduled with 55 persons helped since inception
Project expansion goals Add 2 topics Recruit 6 additional volunteers 8-10 appointments/week
QUESTIONS?THANK YOU!
Debra JenningsLegal Aid of Western Ohio, Inc.October 14, 2015
LAWO is funded in part by theLegal Services Corporation (LSC).
Legal Aid LiveHelp / LiveChat initiatives
Yellow = Projects with law student and/or pro bono attorney staffing modelsMany other states use AmeriCorps*VISTA volunteers at least part-time
Updates or corrections? Email [email protected]
TIG-funded Iowa Legal Aid LiveHelp initiative
Project Goal ILA & PBN will assess and pilot a new live chat platform for LiveHelp initiatives using the LivePerson Pro software
2015 Activities• Conduct community and product research• Pilot test the new solution on IowaLegalAid• Develop a plan to educate, train and migrate interested states to the new solutionFMI: Eve Ricaurte – [email protected]
LHI-ConnectA new way to share and create documents between lawyers
and clients remotely and asynchronously
Claudia JohnsonProgram CoordinatorLawHelp Help Interactive509 396 7372
The Problem
The Solution
LHI Connect
Step 1.• End user finds an interview and answers it.• Agrees to share answers with legal aid group staff for placement with pro
bono lawyer
Step 2. Pro Bono Coordinator• Assigns the answer to a specific lawyer (from assigned lawyers to the
clinic/pro bono drive)
3. Advocate is assigned a case• Notification lets the advocate know they have a shared document in LHI• Advocate can open with SRL interview or Advocate interview
Can be assigned to advocates working in that clinic, drive or project
Advocate can open with either interview(s) used for this Connect/clinic or pro bono drive
Connect Coordinator• Can create events, assign interviews, assign advocates to work as part of
the team staffing the clinic or pro bono drive
LHI Connect access point• All accounts working on a Connect point will have access to it after log in
Additional information• Being piloted in Oklahoma (LASO) for expungement pro bono project
(statewide)
• Evaluation will start in December
• Contra Costa County will use for pre-efiling project (clerks and self help staff personas)
• Open to LHI community tentatively Q2 2016
• Requires well tested interviews
For more informationFor more information on LHI Connect please contact:
Claudia Johnson, LawHelp Interactive
Additional information on the Oklahoma project:
http://www.probono.net/link.cfm?24839
LAFLA/Library Videoconferencing
ProjectExpanding Services through
Library Partnerships and Videoconferencing
35
Project Goal
Enhance Client accessibility and work productivity by bridging geographic barriers between LAFLA’s offices, community libraries and other partners
Components of LAFLA’sVideoconferencing Program
•Partners and Volunteers•Technology•Outreach•Funding•Others
38
LAFLA/Library Videoconferencing Program
LAFLA/PB
LAFLA/PB
PB at office/home PB at Clinic/LAFLA
Library/LAFLA/Orgs
Client at library
Client at SH Center
Client at Clinic/LAFLA
Client at home or Community Org
Library/LAFLA/Orgs
Documents 39
GoTo Meeting
Library Appointment Coordination
41
Levering Technology to Connect Pro Bono Attorneys to Pro Bono Opportunities Through Interactive Trainings
probonotraining.org
Goals of the Institute 1. Create a centralized and more efficient
statewide pro bono training system.
2. Expand pro bono in the state by • increasing access to trainings and • reducing duplicative trainings.
3. Facilitate easier recruitment and support of private sector attorneys by providing an online portal to connect private attorneys and volunteer opportunities.
Legal Services Organizations (LSO)
Pro Bono Attorney
Collaborate to create uniform pro bono trainings.
Pro Bono Attorneys watch trainings and receive a certificate allowing them to volunteer at a
local legal clinic.
Pro Bono Attorneys attend legal clinics and are
immediately able to start volunteering.
LSO
Pro Bono Attorney
LSOLSO
Pro Bono Training Institute
How It Works
How We Can Help You
• Incorporate interactive training methods• Incorporate E-learning best practices• Draft agendas and learning Objectives• Develop training resource materials • Export your training module to
www.probonotraining.org
Training Timeline
Resources• LSC Tech Summit Report
http://www.lsc.gov/sites/lsc.gov/files/LSC_Tech%20Summit%20Report_2013.pdf
•Colorado Lawyer article – the Virtual Pro Se Clinic Concept http://www.cobar.org/tcl/tcl_articles.cfm?articleid=8527 • LiveHelp replication resources available in http://www.probono.net/statewebsites
• 2014 and 2015 Pro Bono Innovation Fund grant awards http://www.lsc.gov/media-center/press-releases/2014/11-lsc-grantees-awarded-pro-bono-innovation-fund-grant http://www.lsc.gov/media-center/press-releases/2015/2015-
pro-bono-innovation-grant-recipients
Contact Information
• Debra Jennings, [email protected] • Claudia Johnson, [email protected] • Phong Wong, [email protected]• Eve Ricaurte, [email protected] • Liz Keith, [email protected]
THANK YOU FOR ATTENDING TODAY!
More information on additional trainings at www.lsntap.org
Contact Information
Brian Rowe ([email protected]) or via chat on www.lsntap.org
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