University of Washington HCDE 518 & INDE 545
(Virtual) Course Introduction
HCDE 518 & INDE 545Winter 2012
With credit to Jake Wobbrock, Dave Hendry, Andy Ko, Jennifer Turns, & Mark Zachry
University of Washington HCDE 518 & INDE 545
Bad Design is Everywhere!
University of Washington HCDE 518 & INDE 545
Bad Design Can have Big Consequences
Money $200 withdrawal turned to $20000
due to poor font choice (comma looks like a decimal)
Social issues Butterfly Ballot in
Florida 2000 election
University of Washington HCDE 518 & INDE 545
Bad Design Can have Big Consequences
Human Lives Therac-25 Radiation Therapy machine
http://en.wikipedia.org/wiki/Therac_25 Air traffic accidents
!!$rhi Iran Air 655 Airbus shot down by USS Vincennes’ missiles (290 dead); Human error plus confusing and incomplete Aegis interface (S 13 4); Commentary on Tom Wicker article on Vincennes and SDI (S 13 4); Aegis user interface changes recommended; altitude, IFF problems (S 14 1); Analysis implicates Aegis displays and crew (Aerospace America, Apr 1989); Discussion of further intrinsic limitations (Matt Jaffe, S 14 5, R 8 74); USS Sides Cmdr David Carlson questions attack on Iranian jet (S 14 6)
University of Washington HCDE 518 & INDE 545
But We Can Try to Help
Example: NYNEX was going to buy new workstation for their telephone operators Each second saved per call saves $3M/yr. User modeling discovered it would be 3% slower
than original NYNEX did not buy workstation Prevented mistake, saved $2M/yr.
University of Washington HCDE 518 & INDE 545
Blood Test Results – Traditional Requires
interpretationby medicalprofessional
Hard to knowwhat actionsto take
University of Washington HCDE 518 & INDE 545
Redesigned!
Focuses on whatinformation is needed and whatto prioritize
Gives the rightamount of infoin readableformat
University of Washington HCDE 518 & INDE 545
Summary
Design is everywhere Design is hard Most everything is designed
Much of it poorly Economic ramifications Life and death in certain situations There is hope!
University of Washington HCDE 518 & INDE 545
Introduction - Instructor
Instructor: Julie Kientz (pronounced like “Keentz”) Please call me Julie!
Assistant Professor in HCDE and iSchool Ph.D. in Computer Science from Georgia Tech
Research in Human-Computer Interaction Computing for Healthy Living & Learning (CHiLL)
Personal Interests: Travel, Skiing, Running & Fitness, Pets (have 1 dog, 2 cats), Volunteering, Reading, Games
University of Washington HCDE 518 & INDE 545
Introduction - You
Please fill out the information on the Introduction Google Doc: https://docs.google.com/document/d/1KQ-
nxdU2K0XE2ofypQexqXK8VyyYZCEmpjGI-XEGunM/edit
University of Washington HCDE 518 & INDE 545
Syllabus
Basic Info Assessment Assignments Project Labs Course Topics
University of Washington HCDE 518 & INDE 545
Basic Course Info
Website: http://courses.washington.edu/hcde518/
Mailing List: [email protected] (forwards to
[email protected]) Readings:
All posted online, but you can buy several of the books for easier reading:
Moggridge Buxton
University of Washington HCDE 518 & INDE 545
Assessment
Grades will be posted via Catalyst’s GradeBook and handed back in class
Component WorthClass Participation 10%Reading Reflections 30%Individual Assignments 15%Group Design Project 45%
University of Washington HCDE 518 & INDE 545
Participation – 10%• Treat all with respect – be constructive in all discussions• Come to class prepared – read carefully prior to class
meetings• Be an active listener – be attentive, be engaged, use in-class
technology with discretion• Ask challenging questions• Comment, build on, or clarify others' contributions• Help your classmates use technologies• Post useful or interesting information to the class discussion
list• Visit the instructor during office hours to chat, to ask
questions, or to give feedback.
University of Washington HCDE 518 & INDE 545
Readings – 30% There is a lot of reading in this course
As graduate students, I assume that you like to read Readings are all available on course web page
None of the readings are pointless Reading Reflections
R1, R2, etc. on the schedule 9 total reflections About 500-700 words per response Post on GoPost by classtime the day they're due
University of Washington HCDE 518 & INDE 545
Reading Discussions
Everyone will need to sign up for a week to lead the class reading discussion
Sign up here: https://docs.google.com/document/d/1VPsM3eyuKO1g_EgT-
t1Pxhno2zV1kCBneAT57GMAB2k/edit
What to do? Prepare a list of discussion questions that go above and
beyond the questions asked in the reading reflection Identify 2-3 articles, blog posts, videos, etc. that supplement
the assigned readings
University of Washington HCDE 518 & INDE 545
Individual Assignments – 15%
Assignment Worth DueA1: Thinking About Design 5% 1/11/12A2: Look, Learn, Ask, Try 5% 1/25/12A3: Real World Deployment 5% 3/5/12
University of Washington HCDE 518 & INDE 545
Project – 45%
Group project enabling you to apply the lessons learned in class to a real problem Teams & research questions determined
weeks 2-3 Class time will be provided for coordinating
team efforts
University of Washington HCDE 518 & INDE 545
Project Topics 2012 Accessible elections design challenge Industry Sponsored Projects from HCDE
Corporate Advisory Board Salesforce.com GeneralUI Microsoft Others
Relation to a research project you’re working on
Another design challenge Anything else you're interested in
University of Washington HCDE 518 & INDE 545
ProjectProject Component Worth Due DateP0: Design Question & Team Form 1% 1/18/12P1: User Research & Personas 10% 2/8/12P2: Ideation & Sketching 5% 2/15/12P3: Lo-Fi Prototype & Evaluation 9% 2/27/12P4: Hi-Fi Prototype & Evaluation 10% 3/7/12P4: Design Specification 10% 3/14/12
University of Washington HCDE 518 & INDE 545
UCD Process for Class Project
University of Washington HCDE 518 & INDE 545
Team Composition
2-4 members from a diverse team
Class time will be used to help form teams
University of Washington HCDE 518 & INDE 545
Policies – See Syllabus
Academic integrity Grading Extensions Late assignments Accommodation Quality of written assignments Attendance
University of Washington HCDE 518 & INDE 545
My Expectations of You
Be here on time Do the readings before class Turn in everything on time Speak up in class Turn off cell phones, no texting No email, IM, web surfing during class Respect each other There are no stupid questions/ideas
University of Washington HCDE 518 & INDE 545
What You Can Expect of Me
I will be here on time Your assignments will be graded in a timely manner
Typically within 1-2 weeks I will respond to email in a timely manner
Typically within 24 hours If I don't know the answer to your question, I will find
out I will treat you as professional colleagues You will have several chances to evaluate the course
University of Washington HCDE 518 & INDE 545
Course Topics
• Design Process• User Research Methods• Conveying User Research
• Personas & Scenarios• Sketching• Prototyping
• Lo-Fi, Hi-Fi• Evaluation• Current Trends & Issues
University of Washington HCDE 518 & INDE 545
What This Course Isn't
This course isn't about technology It isn't (just) about user interfaces It isn't about “user friendly” It isn't about programming
University of Washington HCDE 518 & INDE 545
What This Course Is
This course is about engaging users to design the human-computer system
It is about interaction, not interface It is about user success
“User friendly” isn't enough
Mantra: “The user is not like me!”
University of Washington HCDE 518 & INDE 545
What You Will Learn
Design design process design methods creating useful and usable things!
Science conduct usability evaluations empirical methods, how to handle data
Art an eye for the good, the bad, and the ugly what to do about them
University of Washington HCDE 518 & INDE 545
See You Next Week!
I apologize for not being able to do the intro in person, but we’ll make up for it!
First class topic – Monday, January 9th What is Design?
Assignment due: R1 (Reading Reflection 1) – January 9th on GoPost A1 (Thinking about Design) – January 11th on
CollectIt