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Business Telephony Solutions
CompletePBX
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What is CompletePBX?
• A comprehensive business-grade VoIP telephony system fully supported by a single manufacturer.
• A single product line of varying hardware configurations optimized to support communications requirements of businesses from 30-1500 users.
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Major Benefits of CompletePBX
Web-based interface for easy implementation and management
Enterprise-class communication features, unified communication options and basic call center functionality are standard, with
no per user license fees
Modular support for PRI, BRI, FXO and FXS telephony interfaces
Interoperability with SIP standard endpoints, including flexible tool for adding new vendors/models
.
Built-in mechanisms to regulate access for heightened security
Hospitality-ready integrated solution that interfaces with leading property management systems (PMS)
Easily tailored to suit a wide variety of vertical markets: e.g., healthcare; legal; manufacturing; car dealerships; campuses; consultants; contractors
Open application programmable interface enabling easy integration of third party products
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Standard Features in CompletePBX
Administration Security Interfaces & Integration System Economy
User Experience Unified Communications Call Center Features
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CYBER ATTACKS CAN CRIPPLE YOUR BUSINESS
What Can You Do About It?
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Choosing the Wrong IP-PBX Can Cost You $$$$$ in Toll Fraud…on the First Day!
• The telecom industry incurred annual losses of $46.3 billion due to toll fraud.*
• On average, an unprotected IP-PBX on the Internet will be hacked within 30 minutes.
• A few hours of unauthorized access can easily cost your company the price of your entire phone system -- many times over!
* According to the Global Fraud Loss Survey 2013 of the Communications Fraud Control Association (CFCA).
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Camouflage
• CompletePBX Operates in Stealth Mode
• Non-standard device/port identification methods
• Secure VoIP Settings
• By default, unwanted SIP requests are rejected without disclosing the reason for rejection
• Brute-force attackers cannot easily guess SIP username and passwords
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Vigilance
• Intrusion Detection and Prevention
• Built-in detection of unauthorized access attempts based on user-defined permission parameters
• User-defined number of unsuccessful access attempts within a specific timeframe = potential intruder
• After detection, the intruder’s IP address is blocked for the defined ban period
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Defense #1: CompleteSBC™
• Software-based SBC that seals off the IP-PBX
• Acts as a “SIP firewall” for access control
• Includes predefined yet customizable rules
• Intuitive GUI interface
• Trial version built in to every cPBX system.* * Version 4.6 and up. Purchasing an electronic license will remove the call duration limitation, and can also be used to increase the number of unconditionally protected channels.
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Defense #2: Built-in Firewall
• Most vulnerable cyber-attack point is where the “untrusted” and “trusted” networks meet
• CompletePBX must be installed on a LAN protected by a firewall/NAT router
• CompletePBX also has its own built-in firewall
• Default rules can be modified to accommodate specific applications relevant to customer’s business
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Defense #3: Initially Locked
• CompletePBX is preconfigured to use restrictive security policies:
• In the default configuration SIP calls from endpoints not located on the LAN are rejected
• CompleteSBC firewall configuration must be modified to allow receipt of inbound calls from Internet sources
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Defense #4: Password Strength
• Set strong passwords for SIP/IAX2 extensions, DISA, and call-back functions
• Define passwords for all int’l outbound routes
• Built-in algorithm detects weak passwords and issues a warning
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Defense #5: Remote Access
• Use Xorcom’s Rapid Tunneling for secure remote access
• CompletePBX Web interface is accessed via SSH tunneling
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Defense #6: Admin Accounts
• Multiple levels of user-defined access
• Restrict access to specific extension range or specific set of PBX features
• Create separate accounts for personnel
• Staffing changes simply require user account removal to ensure they no longer have access
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Alert: Real-Time Alarm System
• Unauthorized activity on the phone system immediately generates real-time alerts to the system administrator’s e-mail inbox.
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DON’T TAKE THE RISK.
CompletePBX provides the best protection against cyber-attacks in the industry.
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Integrated Session Border Controller
• Integrated into every cPBX • Pre-installed
• Includes demo license for several simultaneous calls @ 90 sec.
• Graphical user interface • Pre-configured and
initially locked down • Allows sophisticated
rules
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Security Measures Supported
• SIP firewall
• Access control and fraud prevention
• Denial of Service (DOS) and overload protection
• NAT traversal
• Smart routing
• Interoperability mediation
• Beneficial especially for multiple provider implementations
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Additional Information
• Software license • can be applied remotely
• priced per channel
• 64-bit system (requires CompletePBX v. 4.6.x)
• For TwinStar configurations CompleteSBC needs to be installed on a separate server • This dedicated server should be chosen to support
the maximum number of required simultaneous SIP calls
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XORCOM IP-PBX PRODUCT LINES
Seven lines to meet requirements of different sizes and types of businesses
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Xorcom IP-PBX Product Lines
Product P/N Users* Analog Ports*
PRI Ports*
Concurrent SIP Calls*
CXE4000 1500 960 24 880
Blue Steel CXT3000
1000 800 16 550
CXE3000 CXE2000
1000 200
800 160
16 1
550 85
CXR3000 CXR2000
1000 200
800 160
8 1
325 85
CXR1000 30 16 0 55
* Maximum number; BRI ISDN ports are also supported
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XORCOM COMPLETEPBX
Ideal for Any Business Communication Scenario – Four Examples
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ASTRIBANK™
Asterisk® USB Channel Bank – “Best of Show” in Open Source Category – IT Expo West 2009
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When to Choose Which IP-PBX Series…
C/XR Series • For businesses with standard telephony requirements, where cost is a
major consideration
C/XE Series
• For businesses who have strict policies about networking and reliability • Internal backup & restore utility (for reset to customized or factory default) • External Rapid Recovery™ backup utility (provided on disk-on-key)
• For inbound call centers, the CXE series supports an enhanced switchboard with unlimited buttons, instant messaging and voice mail explorer
CXT Series (Blue Steel)
• For businesses with all the requirements of the CXE series, plus: • server-grade components (hot swappable disk drives and power supplies) • built-in power for up to four Astribanks
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XPP: Unique Selling Points
• High speed 480 Mbit/s USB2 connectivity
• Supports very high densities
• Typical uncompressed voice: 2,400 calls/USB
• Full support for fax and modems
• Modular and scalable
• Additional ports are ‘hot pluggable’
• Simple integration of software applications
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Astribank Overview
• Direct USB connection to Asterisk server
• Up to 32 analog ports per chassis
• Supports combinations of FXS, FXO, PRI (E1/T1), BRI ISDN
• Drivers are native in Asterisk • Auto detection of
analog/digital ports
• Peripheral device support (I/O ports)
• Supported by Redundant Power Supply (optional)
• All units are “TwinStar™-ready”
* Astribank
USB
Asterisk Server
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Modular Design
• Flexible and scalable
Astribank
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Multi PRI
• Intended for CLECs and other VoIP providers
• 6 to 16 PRI ports
• 1U chassis
• Supported by: • Hardware echo canceller for all channels (included)
• Redundant power supply (optional)
• Up to 4 PRI ports per main board • No single point of failure for all ports
• Supports TwinStar™
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TWINSTAR / TWINSTAR PLUS™
True Redundancy for Complete Asterisk PBX “Best of Show” at IT EXPO East 2009
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TwinStar: High Availability for Asterisk
• The first commercial High Availability solution for Asterisk
• Full failover • VoIP
• Analog
• Digital
• Synchronization
• Mature technology
• Worldwide implementations
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High Availability Solution for Asterisk
• Provides full redundancy for a complete PBX system, including telephony interfaces
• Quick and automatic failover process keeps downtime to an absolute minimum
• Auto detection of server failure & switch to backup server
• TwinStar Plus supports pure IP environments
XPP Technology
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TwinStar/TwinStar Plus Cluster
(optional)
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COMPLETE CONCIERGE Integrated Hospitality Telephony Solution
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Complete Concierge Overview
• Provides comprehensive communications for hotel guests and staff at a reasonable cost
• Integrated system:
• VoIP-enabled PBX
• Property Management System interface
• Call Accounting software
• Leverages existing hotel infrastructure, such as cabling and analog phone sets
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PMS Interfaces
• Certified interoperable with:
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Package Features
• Integrated wakeup (can be set by Hotel Staff or by Guests)
• Integrated browser-based operator panel
• Front desk check-in/check-out
• Guest name applied to room upon check-in
• Vacant applied to room upon check-out
• Opening phones for calls at guest check-in
• Closing phones for calls at guest check-out
• Opening of guest voicemail box upon check-in
• Cleaning of all voice messages in guest voicemail box upon check-out
• Built in room state system for control of room status and maids
• Built in and fully integrated Call Accounting System with adjustable rate tables
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SUPPORTED EXTRAS
Simplifying and extending the usability of open source telephony
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Xorcom IP Phones
• XP0150G – 6-line SIP, color graphic display
• XP0120/P – 3-line SIP, graphic display
• XP0100/P – 2-line SIP
• XP0020 – expansion unit (for XP0120/P)
• Speaker, HD Voice G.722
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Rapid Recovery: Backup & Restore
• Utility and storage space 8GB USB Disk-on-Key (DOK)
• Supports all Xorcom IP-PBX models – standard on XE; optional on XR
• Backs up entire PBX including user-defined options: • configuration files
• voice prompts
• voice mail
• Descriptive name for each backup
• Single DOK for multiple system backups
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Hardware Echo Cancellation
• High level EC and voice enhancement
• 1 module per Astribank/iPBX (w/telephony ports)
• 32-144 speech channels per module
• Removes load from the CPU
• 128 ms tail (vs max 32 ms with OSLEC)
• Basic module supports 32 channels
• Additional channels are licensed in bundles based on port type
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Analog Lines Failover Kit
• Provides failover in case of power outage or an Asterisk malfunction
• Six analog PSTN lines are routed directly to predetermined analog extensions
• Kit includes dedicated connectivity module and DB25 cable to connect to patch panel
• Supported by:
• Astribank or 2U Xorcom IP-PBX (not XR1000)
• Models with at least 1xFXS and 1xFXO module
• No more than three telephony modules total
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Rapid PA™ - Public Address System
• Small stand-alone unit; activated by dialing port’s extension
• 2 RJ11 ports per Rapid PA • ‘PBX’ port connects directly to Astribank FXS port • ‘PA’ connection connects to PA ‘line in’ port
• No power supply needed; uses Astribank FXS feed • PA device:
• standard PC speaker with internal amplifier • industrial-strength amplifying system • anything in-between…
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Telecom Connector Option (TCO)
• Optional factory installed add-on
• Unites FXS and/or FXO ports into a single telecom connector on the rear panel
• Available for all Astribanks, C/XR2000 and C/XR3000 units with ≥8 FXS ports
• Does not disable front panel FXS/FXO ports; can be used in parallel
• Excellent for maintenance; front panel LEDs are active when the Telco port is in use
• Supplied with 3 meters (~9 ft) telecom cable
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Rapid Tunneling Utility
• Secure remote access to IP-PBX
• Pre-installed on all IP-PBX models
• Targeted, real-time support
• End user determines when to connect/disconnect
• No technical knowledge required of end user
• In real time, Xorcom support specialist can: • troubleshoot
• perform diagnostics
• correct configuration issues
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Peripheral Device Support
• Input ports • Up to 4 input ports
• Possible usage • Fire/burglar alarm integration
• Intercom
• Output Ports • Up to 2 output ports
• Possible usage • Opening electrical lock
• Parking gate
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Introduction to Xorcom
• Established in 2004
• Award-winning, flexible and modular telephony solutions based on XPP™ technology (USB2)
• Seven lines of IP-PBX (type/size of business)
• USB-connected channel banks
• Property Management System (PMS) interface for hospitality
• Multi-point video conferencing
• Built-in reliability and security
• Blue Steel, CXE4000
• TwinStar™ and TwinStar Plus
• CompleteSBC ™
• Rapid Recovery™
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Leader in Open Source Community
• Single source manufacturer for complete business telephony solution
• Xorcom drivers: standard component in Asterisk since v. 1.2.4 (Feb ‘06)
• Collaboration on “Plug & Play” solution for hot-swappable DAHDI devices
• Dedication to security
• Recognized by community for exceptional contribution
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Distribution & OEM Channels
Distributor OEM
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VERTICAL MARKETS
Government
Hospitality
Healthcare
Operators
Corporate
Industrial
Education
Financial
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View Our Case Study Library…
• Education • Finance / Banking • Government • Healthcare / Senior Care • Hospitality • Information Technology (IT) • Marketing • Manufacturing • Real Estate • Recruitment • Retail • Transportation
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What Our Customers Are Saying:
“
“Since we were unfamiliar with Asterisk, we expected that the installation, implementation and testing cycle would take a few weeks, but in reality, since Xorcom configuration was so intuitive, our phone system was shut down for only a few hours.” - Bruno K. - Cirrus Informatique
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What Our Customers Are Saying:
“
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KEY SALES & SUPPORT BENEFITS
Why Choose Xorcom? In a Nutshell…
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Sales Benefits of Xorcom Platform
• Simple, pre-configured, 100% integrated: works ‘out of the box’ to save time and money
• Small, professional, industry standard 19” 1U/2U
• High density:
• Up to 32 analog, 120 digital or 144 combined ports (per chassis)
• Full telephony connectivity: FXS, FXO, PRI (E1/T1), T1 CAS, E1/R2, BRI ISDN
• Built-in security!
• Modular and scalable
• Connects to VoIP (SIP, IAX), incl. soft phones
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Support Benefits of Xorcom Platform
• 12-month warranty; on-going free software upgrades for future features (for customers under warranty contracts)
• Rapid Recovery™ for backup/restore
• Redundant Power Supply for extra reliability
• RAID1/RAID5 for dual hard disk drive redundancy
• Rapid Tunneling™ for easy remote maintenance
• TwinStar™ / TwinStar Plus failover solution
