An Introduction
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Who we are
Voicepace is an emerging global service provider, that has
developed a smarter approach to telecom services.
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About us
Who are we, our progress
Founded in 2008 | HQ in Singapore.
Global satellite offices in USA, UK and India.
Established partnerships with brands and businesses.
Aggregated infrastructure and connectivity.
Global enterprise sales network.
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Our people
Ryali VRK – 16 years exp. (B.Com, PGDC, DFT)
◦ Business modelling, scaling, technology planning, sales, global partnerships. Jeremy Boddy – 20 years exp. (MSc-Eng.)
◦ Project/ product mgt, operations, planning, business analysis, process & ctrl. Dr. Nick Ansari – 30 years exp. (PhD- I.I.T)
◦ Telecom industry expert, setting up infrastructure. Rachna R – 6 years exp. (M.Com, MBA- XLRI J)
◦ Operations management, human resource practice. Renuka Javur - 16+ years of exp. (BSc)
◦ Wholesale and Roaming. Prabhu Bhatlapenumarthi - 15+ years of exp. (Gen Mgt. IIM C)
◦ Product/ account mgt, strategic alliances, business development & sales.
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What we do
What are we selling? International roaming SIMS
- Multi country localisation - Value added Services
Wholesale - Voice - SMS - Data
Where will we be active? Who are we selling to? Where we’re promoting? Core technologies Value creation stages
Retail Asia (+5) OSS (Operating Support Hassle free customer
International travelers North America (2) System) experience
- business/ leisure expanding to: BSS (Business Support Better pricing
Regional partners - Europe (+7) System) Better network
Wholesale - Australia/ New Zealand Hosted Core Network coverage
Hubs - Middle East (6) Central Business Platform Exceptional customer
Aggregators - Africa (3) service
Roaming brokers core markets (size):
- 477m outbound travelers
Operators - MNOs
Bundled service providers
What speed/ sequence of moves? How will we get there?
Strong organic expansion
Rapid international expansion, in high traffic
destinations Arenas Sales channels
Establish Hub(s) as soon as possible to gain - Distribution/ partnerships/ joint ventures
first mover advantage - Direct sales and online approaches
Create positive market awareness CBF
Positive word of mouth references
Staging Vehicles
How will we win? Central Business Framework
Very reliable quality Differentiators Manage all stakeholders on single platform;
Better prices Eliminate difficulties unifying operations;
Better coverage Optimise product and service plans;
Better value added features Build features and functionality without
excessive added cost; and
Move proposition’s focus to value, not price.
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Hubbing – voice
Belgium Denmark France Germany
Austria
Ukraine Greece
United Kingdom Greece
HUB
Hungry
Switzerland EUROPE Ireland
Sweden Italy
Spain Netherlands
Turkey Poland
Russia
United States United Kingdom Germany
France Italy
Middle East
India Hong Kong
Thailand
Nigeria
Canada Malaysia
Mexico United States Singapore
Ecuador HUB Costa Rica
Argentina AMERICAS
Panama
IP
Australia
Chile South Africa New
Zealand Brazil
Columbia
Israel Egypt
Thailand
Bahrain
Syria Malaysia
Jordan Korea
Lebanon Japan
Oman Indonesia
Qatar HUB India
Saudi Arabia
ASIA PACIFIC | MIDDLE EAST | AFRICA Hong Kong
United Arab Emirates China
South Africa Macau
Hub and spoke model allows; HUB PoS Roaming MVNO Morocco Singapore
Contract
Zimbabwe
Australia
Tunisia New Zealand
◦ Manage our Global Voice & SMS infrastructure Botswana Kenya Nigeria
Algeria
◦ Hubs acting as our connectivity & localizations within continent ; ◦ Utilising spoke relationships/interconnections with other hubs; and ◦ Optimised voice aggregation.
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Hubbing - SMS
MNO MNO
MNO MNO
Cn
MNO
MS Aggregatio Platform
MNO
T S M
M
S
S Interconnect SM
MNO
C4
Customer C3
C2
C1
SM
S
MO
Vp Pops
MNO MNOs
MVNOs
Enterprise(s) Longcodes
SMS Aggregation Shortcodes
Hosted SMS
Services
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Operational structure
Operations Head FEEDBACK
Rate Business Legal Least Cost Billing & Network Operating Centre
Accounting MIS-Reporting
Management Development Routing Disputes (Support)
Tier 1
(Monitoring)
Tier 2 (Troubleshooting)
Interconnect
Route
Implementation
Wholesale/ NOC Platforms
Switches Customer Tickets
Portal
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Support
SLA based issue identification and resolution.
Customer service desk available 24/7.
Network Operating Centre with 24/7 Monitoring.
SLA based escalation process and procedures.
Scheduled (pre-notified) maintenance periods.
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THANK YOU
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