Department of Transportation
Washington State
Employee Engagement
Survey
2018
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
2018 Washington State Employee Engagement Survey
Table of Contents
Report Section Excel Tab Data Questions
Page in
2018 Ratings by
QuestionRatings
What are our 2018 survey results?
How do our percent positive responses
compare to the enterprise overall?
2
Employer of ChoiceResults WA Employer of
Choice
What is our Employer of Choice score? How
much progress did we make since last year
and since 2014?
3
Satisfaction with the
Work Environment
Results WA Work
Environment
What are the 2018 survey results for the
rotating question on the work environment? 4
Satisfaction with the
Work Environment, by
Demographics
Demographics Work EnvirDo the work environment scores differ by
demographic groups?5
Trend of Positive
ResponsesTrend (%)
How do our results this year compare to our
results since 2014?6
Positive Responses by
DemographicsDemographics (%)
Were responses from groups in the agency
different from each other?7
Trend of Averages Trend (Avg)How do our results this year compare to our
results since 2014?10
Average Response by
DemographicsDemographics (Avg)
Were responses from groups in the agency
different from each other?11
Statistics Report Statistics Report
How much did employees have a common
response to a question? What are the percent
negative responses? How many responses
were missing?
14
Survey Results (Beginning
in cell AH21)Where's our agency-added question data?
(Excel Tab
Only)
Additional Resources
Employee Engagement Problem Solving Guide
What tools are available to help us take action on our
data?
Whom do we contact if we have questions about our
survey report or data?
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
1
2018 Washington State Employee Engagement Survey
2018 Ratings by Question 4955 Responses 70% Survey Response Rate
Department of Transportation
Average
1) I have the opportunity to give input on decisions affecting my work. 3.7 65% 60%
2) I receive the information I need to do my job effectively. 3.9 75% 71%
3) I know how my work contributes to the goals of my agency. 4.1 81% 81%
4) I know what is expected of me at work. 4.3 86% 87%
5) I have opportunities at work to learn and grow. 3.7 64% 61%
6) I have the tools and resources I need to do my job effectively. 3.9 74% 70%
7) My supervisor treats me with dignity and respect. 4.4 87% 87%
8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.7 63% 68%
9) I receive recognition for a job well done. 3.5 53% 55%
10) We are making improvements to make things better for our customers. 3.8 68% 65%
11) A spirit of cooperation and teamwork exists in my work group. 4.0 75% 72%
12) I know how my agency measures its success. 3.4 52% 55%
13) My agency consistently demonstrates support for a diverse workforce. 4.0 75% 74%
14) I receive clear information about changes being made within the agency. 3.3 48% 48%
15) I am encouraged to come up with better ways of doing things. 3.6 60% 56%
16) We use customer feedback to improve our work processes. 3.3 48% 46%
17) People are treated fairly in my work group. 4.0 77% 72%
18) At my job, I have the opportunity to make good use of my skills. 3.9 73% 71%
19) At my workplace, I feel valued for who I am as a person. 3.8 68% 66%
20) In general, I'm satisfied with my job. 3.9 73% 70%
21) I would recommend my agency as a great place to work. 3.8 67% 63%
Percent positive may not equal the sum of the graph's data labels for the percent "Almost Always or Always" and "Usually" due to rounding.
Enterprise Comparison
Percent Positive
25%
22%
40%
44%
30%
25%
62%
33%
22%
26%
35%
16%
37%
13%
26%
17%
39%
34%
32%
31%
33%
40%
53%
41%
42%
34%
49%
25%
30%
31%
42%
41%
36%
38%
34%
34%
31%
38%
39%
36%
42%
35%
22%
17%
11%
20%
17%
20%
26%
21%
14%
27%
16%
30%
22%
28%
12%
16%
17%
16%
18%
9%
6%
5%
10%
7%
10%
14%
8%
7%
14%
6%
15%
11%
15%
6%
7%
9%
7%
8%
Almost Always
or Always Usually Occasionally Seldom
Never or
Almost Never
Percent Positive
Report prepared by the Washington State OFM, State Human Resources Division, December 2018 2
2018 Washington State Employee Engagement Survey
Employer of ChoiceDepartment of Transportation
2018
2017
Percent Positive
Overall Employer of Choice Score 64% 67% 3% n/a
Job Satisfaction
20) In general, I'm satisfied with my job. 71% 73% 2% 8%
21) I would recommend my agency as a great place
to work.63% 67% 4% n/a
Employee Engagement
1) I have the opportunity to give input on decisions
affecting my work.63% 65% 2% 8%
3) I know how my work contributes to the goals of my
agency.79% 81% 2% 4%
5) I have opportunities at work to learn and grow. 60% 64% 4% 15%
11) A spirit of cooperation and teamwork exists in my
work group.70% 75% 5% 9%
15) I am encouraged to come up with better ways of
doing things.56% 60% 4% 8%
18) At my job, I have the opportunity to make good
use of my skills.71% 73% 2% n/a
Respect & Feedback
7) My supervisor treats me with dignity and respect. 85% 87% 2% 4%
8) My supervisor gives me ongoing feedback that
helps me improve my performance.61% 63% 2% 3%
9) I receive recognition for a job well done. 50% 53% 3% 11%
Customer Value
10) We are making improvements to make things
better for our customers.64% 68% 4% 9%
16) We use customer feedback to improve our work
processes.45% 48% 3% 8%
Percent Positive: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"
2017 2018
Survey Response Count: 3211 4955
Response Rate: 46% 70%
Four-year
Change
('14 -'18)
One-year
Change
('17 - '18)
67%
73%
67%
65%
81%
64%
75%
60%
73%
87%
63%
53%
68%
48%
64%
71%
63%
63%
79%
60%
70%
56%
71%
85%
61%
50%
64%
45%
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
3
2018 Washington State Employee Engagement Survey
Satisfaction with the Work EnvironmentDepartment of Transportation
22) How satisfied are you with your current work environment?
Work Environment Index2
Overall Satisfaction 2018 2017
Flexibility 77% 76% 1%
62% Mobility 49% 46% 3%
38% Physical Space 57% 53% 4%
Technology 70% 68% 2%
Well-Being 57% 53% 4%
62% 59% 3%
Work Environment Component
(5) Very
Satisfied(4) Satisfied (3) Neutral
(2)
Dissatisfied
(1) Very
Dissatisfied
Doesn't Apply to
My Position (N/A)
No Response
(missing)
Total
Responses
(not missing)
Flexibility: the ability to adjust your scheduled hours
as needed2368 1275 641 259 182 223 7 4948
Mobility: the ability to work remotely from a variety of
locations, such as your home or alternate work sites1041 911 1137 471 393 981 21 4934
Physical Space: the building, furniture, lighting, noise,
variety of spaces for different work tasks
(concentration space, collaboration space)
1079 1659 1078 697 312 111 19 4936
Technology: your work desktop computer, laptop,
mobile phone, tablet, remote access, Wifi,
collaboration tools
1481 1934 857 396 209 68 10 4945
Well-Being: how your work environment affects your
physical, social and emotional health1060 1741 1198 562 348 33 13 4942
1 Percent answering "Very Satisfied" or "Satisfied." Does not include missing data or "Doesn't Apply." To calculate percentages, divide the counts of 4's and 5's by the total number of 1 to 5 responses.
May not equal the sum of the graph's data labels due to rounding.2 Average percent positive for all five components (flexibility, mobility, physical space, technology, and well-being). Does not include missing data or "Doesn't Apply."
Response Counts
Percent Positve1
One-year
Change
('17 - '18)
62%
50%
26%
22%
30%
22%
27%
23%
34%
40%
35%
14%
29%
22%
18%
24%
5%
12%
14%
8%
11%
10%
6%
7%
Report prepared by the Washington State OFM, State Human Resources Division, December 2018 4
2018 Washington State Employee Engagement Survey
Satisfaction with the Work Environment, by DemographicsDepartment of Transportation
All Area of the State Management State Employment Agency Employment
Eas
tern
WA
Gre
ater
Oly
mpi
a A
rea
Wes
tern
WA
(ou
tsid
e
grea
ter
Oly
mpi
a ar
ea)
No
resp
onse
Sup
ervi
sor
Non
-sup
ervi
sor
No
resp
onse
Less
than
1 y
ear
1 to
2 y
ears
3 to
5 y
ears
6 to
10
year
s
11 to
15
year
s
16 o
r m
ore
year
s
No
resp
onse
Less
than
1 y
ear
1 to
2 y
ears
3 to
5 y
ears
6 to
10
year
s
11 to
15
year
s
16 o
r m
ore
year
s
No
resp
onse
Number
Responses1031 1409 2497 18 1505 3436 14 419 476 573 451 894 2127 15 525 559 619 464 897 1874 17
Flexibility 79% 80% 75% 89% 83% 74% 75% 82% 79% 76% 76% 75% 77% 71% 83% 79% 74% 75% 75% 77% 69%
Mobility 48% 59% 44% 50% 60% 44% 38% 51% 48% 50% 53% 46% 50% 25% 51% 53% 48% 53% 48% 48% 43%
Physical Space 59% 59% 55% 53% 61% 55% 23% 60% 60% 56% 55% 52% 58% 43% 61% 60% 55% 55% 52% 58% 38%
Technology 71% 76% 66% 78% 78% 67% 62% 70% 66% 64% 66% 70% 73% 71% 69% 67% 64% 65% 72% 73% 63%
Well-Being 61% 60% 54% 59% 63% 54% 62% 68% 64% 56% 56% 51% 56% 57% 69% 64% 55% 54% 50% 56% 50%
For more information about "Building a Modern Work Environment," visit:
https://ofm.wa.gov/facilities/building-modern-work-environment
1 If 10 or more responses, the percent who answered the question either "Very Satisfied" or "Satisfied."
57%
Percent Positive1
4955
77%
49%
57%
70%
Report prepared by the Washington State OFM, State Human Resources Division, December 2018 5
2018 Washington State Employee Engagement Survey
Trend of Positive Responses
Department of Transportation
2014 2015 2016 2017 2018
Change from
last survey
Number of all responses: 3153 3360 3491 3211 4955
Response rate: 46% 49% 51% 46% 70% 24%
Positive Responses
1) I have the opportunity to give input on decisions affecting my work. 57% 61% 61% 63% 65% 2%
2) I receive the information I need to do my job effectively. 71% 74% 72% 72% 75% 3%
3) I know how my work contributes to the goals of my agency. 77% 78% 78% 79% 81% 2%
4) I know what is expected of me at work. 86% 86% 86% 85% 86% 1%
5) I have opportunities at work to learn and grow. 49% 54% 57% 60% 64% 4%
6) I have the tools and resources I need to do my job effectively. 72% 75% 73% 73% 74% 1%
7) My supervisor treats me with dignity and respect. 83% 84% 84% 85% 87% 2%
8) My supervisor gives me ongoing feedback that helps me improve
my performance.60% 60% 61% 61% 63% 2%
9) I receive recognition for a job well done. 42% 46% 47% 50% 53% 3%
10) We are making improvements to make things better for our
customers.59% 64% 63% 64% 68% 4%
11) A spirit of cooperation and teamwork exists in my work group. 66% 69% 70% 70% 75% 5%
12) I know how my agency measures its success. 46% 49% 50% 51% 52% 1%
13) My agency consistently demonstrates support for a diverse
workforce.70% 72% 72% 74% 75% 1%
14) I receive clear information about changes being made within the
agency.41% 43% 44% 49% 48% -1%
15) I am encouraged to come up with better ways of doing things. 52% 55% 55% 56% 60% 4%
16) We use customer feedback to improve our work processes. 40% 42% 43% 45% 48% 3%
17) People are treated fairly in my work group. n/a n/a 74% 74% 77% 3%
18) At my job, I have the opportunity to make good use of my skills. n/a n/a 70% 71% 73% 2%
19) At my workplace, I feel valued for who I am as a person. n/a n/a n/a n/a 68% n/a
20) In general, I'm satisfied with my job. 65% 70% 68% 71% 73% 2%
21) I would recommend my agency as a great place to work. n/a n/a 59% 63% 67% 4%
Positive Responses: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
6
2018 Washington State Employee Engagement Survey
Percent Positive by DemographicsDepartment of Transportation
All Area of the State Management
Eas
tern
WA
Gre
ater
Oly
mpi
a A
rea
Wes
tern
WA
(ou
tsid
e
grea
ter
Oly
mpi
a ar
ea)
No
resp
onse
Sup
ervi
sor
Non
-sup
ervi
sor
No
resp
onse
Number of all responses 1031 1409 2497 18 1505 3436 14
1) I have the opportunity to give input on decisions affecting my work. 67% 71% 62% 35% 78% 60% 46%
2) I receive the information I need to do my job effectively. 75% 80% 73% 56% 81% 72% 64%
3) I know how my work contributes to the goals of my agency. 78% 85% 79% 78% 87% 78% 79%
4) I know what is expected of me at work. 86% 88% 86% 83% 89% 85% 86%
5) I have opportunities at work to learn and grow. 64% 69% 60% 41% 75% 59% 57%
6) I have the tools and resources I need to do my job effectively. 74% 79% 72% 65% 77% 73% 71%
7) My supervisor treats me with dignity and respect. 86% 89% 86% 82% 91% 85% 83%
8) My supervisor gives me ongoing feedback that helps me improve
my performance.63% 69% 60% 47% 65% 63% 58%
9) I receive recognition for a job well done. 54% 59% 49% 35% 54% 52% 36%
10) We are making improvements to make things better for our
customers.67% 76% 64% 65% 74% 65% 45%
11) A spirit of cooperation and teamwork exists in my work group. 75% 80% 73% 71% 85% 71% 100%
12) I know how my agency measures its success. 51% 56% 49% 59% 59% 48% 25%
13) My agency consistently demonstrates support for a diverse
workforce.73% 79% 74% 61% 82% 72% 62%
14) I receive clear information about changes being made within the
agency.45% 53% 45% 47% 54% 45% 42%
15) I am encouraged to come up with better ways of doing things. 59% 69% 56% 44% 71% 55% 31%
16) We use customer feedback to improve our work processes. 45% 58% 44% 50% 56% 45% 31%
17) People are treated fairly in my work group. 76% 81% 74% 65% 87% 72% 67%
18) At my job, I have the opportunity to make good use of my skills. 70% 78% 71% 71% 84% 68% 50%
19) At my workplace, I feel valued for who I am as a person. 65% 74% 65% 56% 74% 65% 46%
20) In general, I'm satisfied with my job. 74% 76% 71% 78% 79% 70% 62%
21) I would recommend my agency as a great place to work. 69% 75% 63% 67% 73% 65% 54%
If 10 or more responses, the percent who answered the question either "4 - Usually" or "5 - Almost Always or Always"
48%
75%
52%
75%
48%
60%
67%
4955
65%
75%
81%
86%
73%
68%
73%
64%
77%
74%
87%
63%
53%
68%
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
7
2018 Washington State Employee Engagement Survey
Percent Positive by Demographics (continued)
Department of Transportation
State Employment
Less
than
1 y
ear
1 to
2 y
ears
3 to
5 y
ears
6 to
10
year
s
11 to
15
year
s
16 o
r m
ore
year
s
No
resp
onse
Number of all responses 419 476 573 451 894 2127 15
1) I have the opportunity to give input on decisions affecting my work. 65% 68% 63% 66% 62% 67% 47%
2) I receive the information I need to do my job effectively. 76% 76% 72% 75% 71% 77% 47%
3) I know how my work contributes to the goals of my agency. 85% 83% 79% 79% 79% 81% 67%
4) I know what is expected of me at work. 87% 86% 86% 86% 84% 88% 67%
5) I have opportunities at work to learn and grow. 78% 70% 64% 64% 56% 63% 40%
6) I have the tools and resources I need to do my job effectively. 79% 77% 70% 71% 72% 76% 67%
7) My supervisor treats me with dignity and respect. 93% 88% 88% 87% 83% 86% 71%
8) My supervisor gives me ongoing feedback that helps me improve
my performance.73% 64% 67% 65% 60% 61% 43%
9) I receive recognition for a job well done. 70% 64% 60% 58% 47% 47% 50%
10) We are making improvements to make things better for our
customers.76% 69% 67% 67% 64% 68% 46%
11) A spirit of cooperation and teamwork exists in my work group. 79% 78% 73% 75% 70% 77% 71%
12) I know how my agency measures its success. 56% 49% 49% 47% 52% 53% 29%
13) My agency consistently demonstrates support for a diverse
workforce.83% 74% 72% 75% 71% 77% 64%
14) I receive clear information about changes being made within the
agency.62% 53% 47% 46% 40% 47% 29%
15) I am encouraged to come up with better ways of doing things. 66% 59% 55% 62% 57% 61% 29%
16) We use customer feedback to improve our work processes. 55% 48% 44% 45% 48% 49% 36%
17) People are treated fairly in my work group. 86% 80% 76% 73% 73% 77% 64%
18) At my job, I have the opportunity to make good use of my skills. 72% 70% 70% 72% 70% 76% 64%
19) At my workplace, I feel valued for who I am as a person. 79% 73% 71% 68% 62% 66% 43%
20) In general, I'm satisfied with my job. 79% 75% 75% 73% 68% 72% 71%
21) I would recommend my agency as a great place to work. 81% 75% 68% 68% 62% 65% 57%
If 10 or more responses, the percent who answered the question either "4 - Usually" or "5 - Almost Always or Always"
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
8
2018 Washington State Employee Engagement Survey
Percent Positive by Demographics (continued)
Department of Transportation
Agency Employment
Less
than
1 y
ear
1 to
2 y
ears
3 to
5 y
ears
6 to
10
year
s
11 to
15
year
s
16 o
r m
ore
year
s
No
resp
onse
Number of all responses 525 559 619 464 897 1874 17
1) I have the opportunity to give input on decisions affecting my work. 67% 68% 61% 63% 62% 67% 47%
2) I receive the information I need to do my job effectively. 77% 76% 71% 74% 72% 78% 47%
3) I know how my work contributes to the goals of my agency. 87% 82% 78% 77% 79% 81% 71%
4) I know what is expected of me at work. 88% 86% 86% 84% 85% 88% 71%
5) I have opportunities at work to learn and grow. 79% 69% 64% 59% 56% 63% 41%
6) I have the tools and resources I need to do my job effectively. 80% 76% 68% 69% 73% 76% 71%
7) My supervisor treats me with dignity and respect. 94% 88% 87% 84% 83% 86% 63%
8) My supervisor gives me ongoing feedback that helps me improve
my performance.74% 64% 65% 62% 60% 61% 44%
9) I receive recognition for a job well done. 72% 62% 57% 52% 47% 46% 43%
10) We are making improvements to make things better for our
customers.77% 68% 67% 64% 64% 68% 46%
11) A spirit of cooperation and teamwork exists in my work group. 81% 76% 73% 71% 70% 78% 56%
12) I know how my agency measures its success. 57% 48% 50% 45% 52% 53% 38%
13) My agency consistently demonstrates support for a diverse
workforce.83% 74% 71% 72% 71% 77% 69%
14) I receive clear information about changes being made within the
agency.63% 50% 47% 44% 41% 47% 38%
15) I am encouraged to come up with better ways of doing things. 67% 59% 55% 57% 58% 62% 27%
16) We use customer feedback to improve our work processes. 56% 47% 44% 44% 48% 49% 47%
17) People are treated fairly in my work group. 87% 77% 74% 71% 74% 78% 60%
18) At my job, I have the opportunity to make good use of my skills. 74% 69% 69% 70% 71% 77% 53%
19) At my workplace, I feel valued for who I am as a person. 80% 72% 69% 63% 61% 66% 47%
20) In general, I'm satisfied with my job. 81% 75% 74% 70% 68% 73% 67%
21) I would recommend my agency as a great place to work. 83% 73% 67% 64% 62% 65% 60%
If 10 or more responses, the percent who answered the question either "4 - Usually" or "5 - Almost Always or Always"
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
9
2018 Washington State Employee Engagement Survey
Trend of AveragesDepartment of Transportation
2014 2015 2016 2017 2018
Change from
last survey
Number of all responses: 3153 3360 3491 3211 4955
Response rate: 46% 49% 51% 46% 70% 24%
1) I have the opportunity to give input on decisions affecting my work. 3.5 3.6 3.6 3.7 3.7 0.0
2) I receive the information I need to do my job effectively. 3.8 3.9 3.8 3.8 3.9 0.1
3) I know how my work contributes to the goals of my agency. 4.0 4.0 4.0 4.1 4.1 0.0
4) I know what is expected of me at work. 4.2 4.3 4.2 4.2 4.3 0.1
5) I have opportunities at work to learn and grow. 3.4 3.5 3.5 3.6 3.7 0.1
6) I have the tools and resources I need to do my job effectively. 3.8 3.9 3.8 3.9 3.9 0.0
7) My supervisor treats me with dignity and respect. 4.3 4.3 4.3 4.3 4.4 0.1
8) My supervisor gives me ongoing feedback that helps me improve
my performance.3.6 3.7 3.7 3.7 3.7 0.0
9) I receive recognition for a job well done. 3.2 3.3 3.3 3.3 3.5 0.2
10) We are making improvements to make things better for our
customers.3.6 3.7 3.7 3.7 3.8 0.1
11) A spirit of cooperation and teamwork exists in my work group. 3.7 3.8 3.8 3.8 4.0 0.2
12) I know how my agency measures its success. 3.2 3.3 3.3 3.3 3.4 0.1
13) My agency consistently demonstrates support for a diverse
workforce.3.8 3.9 3.9 4.0 4.0 0.0
14) I receive clear information about changes being made within the
agency.3.1 3.2 3.2 3.3 3.3 0.0
15) I am encouraged to come up with better ways of doing things. 3.4 3.5 3.5 3.5 3.6 0.1
16) We use customer feedback to improve our work processes. 3.1 3.2 3.2 3.2 3.3 0.1
17) People are treated fairly in my work group. n/a n/a 3.9 3.9 4.0 0.1
18) At my job, I have the opportunity to make good use of my skills. n/a n/a 3.8 3.9 3.9 0.0
19) At my workplace, I feel valued for who I am as a person. n/a n/a n/a n/a 3.8 n/a
20) In general, I'm satisfied with my job. 3.7 3.8 3.8 3.8 3.9 0.1
21) I would recommend my agency as a great place to work. n/a n/a 3.6 3.7 3.8 0.1
Average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
10
2018 Washington State Employee Engagement Survey
Average Response by DemographicsDepartment of Transportation
All Area of the State Management
Eas
tern
WA
Gre
ater
Oly
mpi
a A
rea
Wes
tern
WA
(ou
tsid
e
grea
ter
Oly
mpi
a ar
ea)
No
resp
onse
Sup
ervi
sor
Non
-sup
ervi
sor
No
resp
onse
Number of all responses 1031 1409 2497 18 1505 3436 14
1) I have the opportunity to give input on decisions affecting my work. 3.8 3.9 3.6 3.2 4.0 3.6 3.3
2) I receive the information I need to do my job effectively. 3.8 4.0 3.8 3.6 4.0 3.8 3.9
3) I know how my work contributes to the goals of my agency. 4.0 4.2 4.1 3.9 4.3 4.0 4.0
4) I know what is expected of me at work. 4.2 4.3 4.2 4.3 4.3 4.2 4.3
5) I have opportunities at work to learn and grow. 3.7 3.9 3.6 3.0 4.0 3.6 3.4
6) I have the tools and resources I need to do my job effectively. 3.9 4.0 3.8 3.5 4.0 3.8 3.8
7) My supervisor treats me with dignity and respect. 4.4 4.5 4.4 4.2 4.5 4.3 4.2
8) My supervisor gives me ongoing feedback that helps me improve
my performance.3.7 3.9 3.7 3.2 3.8 3.7 3.3
9) I receive recognition for a job well done. 3.5 3.6 3.3 3.1 3.5 3.4 3.2
10) We are making improvements to make things better for our
customers.3.8 4.0 3.7 3.6 3.9 3.7 3.5
11) A spirit of cooperation and teamwork exists in my work group. 4.0 4.1 3.9 3.9 4.2 3.9 4.1
12) I know how my agency measures its success. 3.4 3.5 3.3 3.5 3.6 3.3 3.0
13) My agency consistently demonstrates support for a diverse
workforce.3.9 4.1 3.9 3.7 4.2 3.9 3.6
14) I receive clear information about changes being made within the
agency.3.3 3.5 3.2 3.4 3.5 3.3 3.4
15) I am encouraged to come up with better ways of doing things. 3.6 3.8 3.5 3.3 3.9 3.5 3.1
16) We use customer feedback to improve our work processes. 3.3 3.6 3.2 3.3 3.5 3.2 3.4
17) People are treated fairly in my work group. 4.0 4.1 3.9 3.4 4.3 3.9 3.6
18) At my job, I have the opportunity to make good use of my skills. 3.9 4.1 3.9 3.8 4.2 3.8 3.4
19) At my workplace, I feel valued for who I am as a person. 3.7 3.9 3.7 3.6 4.0 3.7 3.3
20) In general, I'm satisfied with my job. 3.9 4.0 3.8 3.9 4.0 3.8 3.7
21) I would recommend my agency as a great place to work. 3.8 4.0 3.7 3.7 3.9 3.7 3.4
If 10 or more responses, average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always
3.7
4955
3.7
3.9
4.1
4.3
3.8
3.9
4.4
3.7
3.5
3.8
3.9
3.8
3.9
4.0
3.3
4.0
3.4
4.0
3.3
3.6
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
11
2018 Washington State Employee Engagement Survey
Average Response by DemographicsDepartment of Transportation (continued)
State Employment
Less
than
1 y
ear
1 to
2 y
ears
3 to
5 y
ears
6 to
10
year
s
11 to
15
year
s
16 o
r m
ore
year
s
No
resp
onse
Number of all responses 419 476 573 451 894 2127 15
1) I have the opportunity to give input on decisions affecting my work. 3.7 3.8 3.7 3.7 3.6 3.8 3.5
2) I receive the information I need to do my job effectively. 4.0 3.9 3.8 3.9 3.7 3.9 3.5
3) I know how my work contributes to the goals of my agency. 4.2 4.2 4.1 4.1 4.0 4.1 3.7
4) I know what is expected of me at work. 4.3 4.3 4.3 4.3 4.2 4.3 3.8
5) I have opportunities at work to learn and grow. 4.2 3.9 3.7 3.8 3.5 3.7 3.3
6) I have the tools and resources I need to do my job effectively. 4.1 3.9 3.8 3.8 3.8 3.9 3.5
7) My supervisor treats me with dignity and respect. 4.6 4.5 4.5 4.5 4.3 4.4 4.0
8) My supervisor gives me ongoing feedback that helps me improve my
performance. 4.0 3.8 3.8 3.8 3.6 3.7 3.1
9) I receive recognition for a job well done. 3.9 3.7 3.6 3.6 3.3 3.3 3.3
10) We are making improvements to make things better for our
customers. 4.0 3.9 3.8 3.7 3.7 3.8 3.1
11) A spirit of cooperation and teamwork exists in my work group. 4.1 4.1 3.9 3.9 3.8 4.0 3.6
12) I know how my agency measures its success. 3.5 3.4 3.3 3.3 3.3 3.4 2.6
13) My agency consistently demonstrates support for a diverse
workforce. 4.2 4.1 3.9 4.0 3.9 4.0 3.6
14) I receive clear information about changes being made within the
agency. 3.7 3.4 3.2 3.2 3.2 3.3 2.8
15) I am encouraged to come up with better ways of doing things. 3.8 3.7 3.5 3.6 3.5 3.6 2.9
16) We use customer feedback to improve our work processes. 3.5 3.3 3.3 3.3 3.3 3.4 2.9
17) People are treated fairly in my work group. 4.3 4.1 4.0 3.9 3.8 4.0 3.4
18) At my job, I have the opportunity to make good use of my skills. 4.0 3.9 3.8 3.9 3.8 4.0 3.6
19) At my workplace, I feel valued for who I am as a person. 4.2 4.0 3.8 3.8 3.6 3.7 2.9
20) In general, I'm satisfied with my job. 4.1 3.9 3.9 3.9 3.8 3.9 3.6
21) I would recommend my agency as a great place to work. 4.2 4.0 3.8 3.8 3.6 3.7 3.4
If 10 or more responses, average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
12
2018 Washington State Employee Engagement Survey
Average Response by DemographicsDepartment of Transportation (continued)
Agency Employment
Less
than
1 y
ear
1 to
2 y
ears
3 to
5 y
ears
6 to
10
year
s
11 to
15
year
s
16 o
r m
ore
year
s
No
resp
onse
Number of all responses 525 559 619 464 897 1874 17
1) I have the opportunity to give input on decisions affecting my work. 3.8 3.8 3.7 3.7 3.6 3.8 3.3
2) I receive the information I need to do my job effectively. 4.0 3.9 3.8 3.8 3.8 3.9 3.5
3) I know how my work contributes to the goals of my agency. 4.3 4.2 4.1 4.0 4.0 4.1 3.8
4) I know what is expected of me at work. 4.3 4.3 4.3 4.2 4.2 4.3 3.8
5) I have opportunities at work to learn and grow. 4.2 3.9 3.7 3.6 3.5 3.7 3.2
6) I have the tools and resources I need to do my job effectively. 4.1 3.9 3.8 3.8 3.8 3.9 3.6
7) My supervisor treats me with dignity and respect. 4.7 4.5 4.4 4.4 4.3 4.4 3.8
8) My supervisor gives me ongoing feedback that helps me improve my
performance. 4.1 3.8 3.8 3.7 3.6 3.7 3.1
9) I receive recognition for a job well done. 4.0 3.7 3.5 3.4 3.3 3.3 2.9
10) We are making improvements to make things better for our
customers. 4.1 3.8 3.8 3.7 3.7 3.8 3.1
11) A spirit of cooperation and teamwork exists in my work group. 4.2 4.0 3.9 3.9 3.8 4.0 3.5
12) I know how my agency measures its success. 3.5 3.3 3.3 3.2 3.3 3.4 3.1
13) My agency consistently demonstrates support for a diverse
workforce. 4.2 4.1 3.9 3.9 3.9 4.0 3.7
14) I receive clear information about changes being made within the
agency. 3.7 3.4 3.2 3.2 3.2 3.3 3.1
15) I am encouraged to come up with better ways of doing things. 3.8 3.6 3.5 3.5 3.5 3.6 2.9
16) We use customer feedback to improve our work processes. 3.5 3.3 3.2 3.2 3.3 3.4 3.0
17) People are treated fairly in my work group. 4.4 4.0 3.9 3.8 3.9 4.0 3.3
18) At my job, I have the opportunity to make good use of my skills. 4.0 3.8 3.8 3.9 3.9 4.0 3.4
19) At my workplace, I feel valued for who I am as a person. 4.2 3.9 3.8 3.7 3.6 3.7 3.0
20) In general, I'm satisfied with my job. 4.2 3.9 3.9 3.9 3.8 3.9 3.6
21) I would recommend my agency as a great place to work. 4.3 3.9 3.7 3.7 3.6 3.7 3.4
If 10 or more responses, average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always
Report prepared by the Washington State OFM, State Human Resources Division, December 2018
13
2018 Washington State Employee Engagement Survey
Statistics ReportDepartment of Transportation 4955 Survey Responses 70% Response Rate
(1) Never or
Almost
Never
(2)
Seldom
(3)
Occasionally
(4)
Usually
(5) Almost
Always or
Always
No
Response
(missing)
Total
Responses
(not missing)
Percent
Positive1
Percent
Negative2
Average
Standard
Deviation3
1) I have the opportunity to give input on decisions affecting my work. 203 448 1071 1994 1234 5 4950 65% 13% 3.7 1.06
2) I receive the information I need to do my job effectively. 103 301 832 2614 1101 4 4951 75% 8% 3.9 0.90
3) I know how my work contributes to the goals of my agency. 136 253 567 2032 1959 8 4947 81% 8% 4.1 0.98
4) I know what is expected of me at work. 65 154 449 2078 2198 11 4944 86% 4% 4.3 0.85
5) I have opportunities at work to learn and grow. 289 494 1012 1674 1470 16 4939 64% 16% 3.7 1.16
6) I have the tools and resources I need to do my job effectively. 120 324 825 2444 1233 9 4946 74% 9% 3.9 0.94
7) My supervisor treats me with dignity and respect. 119 184 358 1217 3058 19 4936 87% 6% 4.4 0.95
8) My supervisor gives me ongoing feedback that helps me improve my performance. 306 498 1008 1485 1640 18 4937 63% 16% 3.7 1.20
9) I receive recognition for a job well done. 391 666 1271 1535 1070 22 4933 53% 21% 3.5 1.19
10) We are making improvements to make things better for our customers. 180 375 1030 2055 1281 34 4921 68% 11% 3.8 1.03
11) A spirit of cooperation and teamwork exists in my work group. 187 338 693 2004 1718 15 4940 75% 11% 4.0 1.05
12) I know how my agency measures its success. 401 678 1310 1755 792 19 4936 52% 22% 3.4 1.15
13) My agency consistently demonstrates support for a diverse workforce. 159 286 781 1866 1824 39 4916 75% 9% 4.0 1.03
14) I receive clear information about changes being made within the agency. 364 724 1497 1686 665 19 4936 48% 22% 3.3 1.11
15) I am encouraged to come up with better ways of doing things. 370 531 1076 1699 1262 17 4938 60% 18% 3.6 1.19
16) We use customer feedback to improve our work processes. 443 725 1372 1529 836 50 4905 48% 24% 3.3 1.18
17) People are treated fairly in my work group. 233 315 602 1858 1924 23 4932 77% 11% 4.0 1.09
18) At my job, I have the opportunity to make good use of my skills. 200 348 790 1943 1655 19 4936 73% 11% 3.9 1.07
19) At my workplace, I feel valued for who I am as a person. 331 446 824 1774 1553 27 4928 68% 16% 3.8 1.18
20) In general, I'm satisfied with my job. 205 325 808 2081 1515 21 4934 73% 11% 3.9 1.05
21) I would recommend my agency as a great place to work. 342 401 866 1720 1608 18 4937 67% 15% 3.8 1.18
3Standard Deviation is a measure used to describe the variation in a dataset. A value close to zero indicates the data points in the set cluster around the mean (average), while a higher value indicates greater dispersion in the dataset.
1Percent answering "4 - Usually" or "5 - Almost Always or Always." Does not include missing data.
Number of Responses
Survey Question
2Percent answering "1 - Never or Almost Never" or "2 - Seldom." Does not include missing data.
Summary Measures (excluding missing data)
Report prepared by the Washington State OFM, State Human Resources Division, December 2018 14