212010 DIVYA KAPOOR
212027 RESHMI RAVEENDRAN
212017 KUNAL NAGPAL
212038 VAGEESH KUMAR
CIT & E-Commerece
What is a web portal ?
It provides a starting point for web consumers to explore and access
information on the world wide web. It is a specially designed web page
at a website which brings information together from diverse sources in
a uniform way.
Types of Web Portals
� Personal Portals
� News Portals
� Government Portals
� Cultural Portals
� Stock Portals
Search Portals� Search Portals
� Domain specific Portals
� Hosted web portals
Features of Web Portal
KPMG (internal web portal)
KPMG – internal portal
� KPMG is one of the largest professional services provider in
the world.
� KPMG was established in India in September 1993 and it
operates from various locations in India
� KPMG India has an internal web portal for their employees.
� Prime benefit of the portal: integrate dispersed applications,
information and knowledge to facilitate decision making and
improve efficiency
Features of KPMG internal portal
� Simple user interface helps for efficient usage
� Single sign-on for different applications
� Connectivity : access back-end mainframe applications, packaged applications and relational databases.
� User based personalization gives users flexibility to layout their own pages; social networking within the organization.
� Knowledge Management: means to disseminate knowledge and tools to employees
� Social Networking: internal networking is possible through an application “My Site”, no link to social networking sites through the portal.
� Search Option: to browse the content and events happening in KPMG.
Analysis
� The internal KPMG portal provides useful links and information
relevant for the employees.
� KPMG internal portal doesn’t allow the end users to edit the
content of the portal. The portal is managed by a team “ Knowledge
Management” team.Management” team.
� The internal portal shares the relevant information with the
employees and integrate various applications.
� Department wise portals available in KPMG specifically for
collaboration of work.
KPMG – internal portal
Insight
� Web portals are designed keeping
the end user in mind.
� Further development of a portal is
a critical decision ensuring
better effectiveness of the portal
by offering the maximum without
cluttering the user interface.
Dialogic Exchange Network (a client
centric web portal)
About Dialogic� An Intel spin-off company
� Deals in telecom network hardware and software
solutions covering:
� Any to Any Networking� Any to Any Networking
� Contact Centre Transformation
� Unified Communications
� Application Enablement
� Network Congestion Control
Dialogic Exchange Network
� Client Centric
� Knowledge Sharing� online courses
� documentation� documentation
� interactive webinars
� discussion forums
� Objectives:� Customer intimacy
� Fan Following
Users of DEN
External Users
Corporate Users
Internal Users
Presales and Marketing Teams
Development Teams of Clients
Other Developers
Teams
Product Development Team
Engineering Team
Impact of DEN
� Increased Customer Intimacy
� Increased number of Followers
Increased Value of Products� Increased Value of Products
� Exposure of Product’s Weaknesses
� Competitive Advantage
Challenges
� Organizing the data available
� Smart Phone Applications (like XDA Developers
Forum)Forum)
Insight
• Web Portals can provide semi formal/informal
means of communication which make customers
more intimate with the organizations.
• Customer Web Portals can help in gathering large • Customer Web Portals can help in gathering large
amounts of data for predicting market trends.
• Customer centric Web Portals can expose the
weaknesses of a product without hampering the
brand image, if used wisely.
FORE School of Management
(Web Portal)
Introduction
� FORE is an educational institution
� Online Campus Portal
Users - Student, Faculty, Staff, Visitors� Users - Student, Faculty, Staff, Visitors
� Service Type – Non Profit
� Analysis based on Students – Existing and Prospects
Features of FORE’s Web Portal
� Zimbra (mail)
� Claroline
� Fee Collection System
� Keywords in the Footers – SEO
� Slide shows, News, Announcements� Slide shows, News, Announcements
� Alumni Portal
� Social Media
� Admissions Portal
� ERP
� Disclosures
Insight
� It is very important to analyze who is the end user
and based on this the most relevant information
has to be displayed on the portal to attract users.
� A user friendly web portal makes it very
convenient for the end user to gather information.
Conclusion� FORE’s portal is congested due to which the latest information is
not highlighted.
� User does not need to scroll down much.
� Uniform theme and fonts good.
� Mail Server not user friendly.
� No option for search
� ERP will facilitate all system under one dashboard
� No option for personalization
eBay(External Web Portal)
About eBay
� eBay access : Any device (having Internet ), Mobile App
� eBay provides a C2C service.
� eBay has external portal for Buyers and Sellers
� Sellers and Buyers cannot communicate directly thus
eBay acts as a channel between the two.
Seller Tools
• New Turbo Lister
FREE desktop software tool that makes listing items faster and easier.FREE desktop software tool that makes listing items faster and easier.
• Selling Manager
Online after sales management tool that makes the after listing process
simpler.
• Selling Manager Pro
All-in-one seller tool to assist you with the entire sales cycle. It combines
inventory management, bulk listing and after sales management.
Insight
� Web Portal can provide formal and semi formal
means of communication which make buyers and
sellers more intimate with the companies.
� Ecommerce portals should be user friendly as they � Ecommerce portals should be user friendly as they
are completely consumer driven (buyer and seller).
Conclusion
eBay’s vertical scrolling is too large which is
indented to be used with high-speed
Internet connection and since the Internet
bandwidth in India is not good eBay should
work towards making their Web page morework towards making their Web page more
bandwidth efficient.
FORE KPMG eBay Dialogic
Industry Education Consultancy E-Commerce Software
Service Type Non Profit B2E C2C B2B/B2C
Home Page Informative but
congested.
Simple Too much vertical scrolling Divided into sections but
congested with links
Navigation Easy as everything is
available at one place
Easy Easy Easy
Site organization Order of Relevant
information not
appropriate
Uncluttered Congested Categorized as per user
types
Links and labels Easy to understand Useful links available Easy to understand Home page is flooded with
links but it is in sync with
this category of portals
Search and No search option Easy Easy EasySearch and
search results
No search option
available
Easy Easy Easy
Readability Readable & acceptable Readable Readable Headings Easily readable,
but details look a bit
cluttered
Performance Efficient but graphics
should be reduced
Efficient Efficient Meant for use with high
speed internet
connections
Content Too much content on
home page
Relevant Too much content on the
home page
Vast but organized
User Friendly Easy as everything is
available at one place.
Easy User friendly Friendly assuming the end
users will be tech savvy
Remote Access Possible Possible Indented for Internet User Possible through internet
Targeted Content Relevant to student Relevant to the employees Relevant for buyers and
seller
Knowledge hub for clients
and enthusiasts.
Thank You