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Page 1: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Knowbility AccessU 2014

What would the Judge Say?

Accessibility Best Practices

and WCAG 2.0 Violations

Denis Boudreau Deque Systems, Inc. @dboudreau

Sharron Rush Knowbility, Inc. @sharrush

Glenda Sims Deque Systems, Inc. @goodwitch

Page 2: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

What is it that pushes users over the edge of their browsers and into the courts of law

Page 3: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Digital Accessibility Legal Requirements

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US Accessibility Law for .com Americans with Disabilities Act (ADA) Title III: Public Accommodations • Prohibits discrimination against people with disabilities. • Extends accessibility requirements, established in

Section 508, into the public realm including business and services conducted on the internet.

• Risk – Very Critical

• Timeline – Now

• Bottom Line – Any service that has customers in the U.S. should take immediate action

Page 5: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

US Accessibility Law for .gov Americans with Disabilities Act (ADA) Title II: State and Local Government • Prohibits discrimination against people with disabilities. • Section 508 • Risk – Very Critical

• Timeline – Now

• Bottom Line – Digital services provided US, state and local government must be accessible.

Page 6: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Web = Place of Public Accommodation

“It is the position of the Department of Justice since the late 1990s that

the ADA applies to websites.”

– Thomas Perez (Former Assistant Attorney General)

http://www.justice.gov/crt/opa/pr/speeches/2012/crt-speech-1207261.html

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Reality Check!

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Notable Web Accessibility Decisions & Settlements

Financial • H&R Block (2014) • Charles Schwab (2012) • Wells Fargo (2011) • HSBC (2009) • Fleet National Bank (2001) • HD Vest, Intuit, H&R Block, Gilman & Ciocia (2000) • Bank of America (2000)

Health & Medical • WellPoint, Level AA (Feb. 2014) • American Cancer Society (2011) • CVS (2009) • Rite Aid (2008) • Sutter Health (2006)

Education • Louisiana Tech (2013) • University of Montana (2012) • Florida State University (2012) • New York University (2011) • Penn State University (2011) • Arizona State, Princeton, Reed, Pace, Darden (2010)

Entertainment, Hotels , Travel • RedBox (2012) • Travelocity (2012) • Disney (2011) • Hilton (2010) • Hotels.com, Expedia.com (2009) • Ramada Inn & Priceline (2004)

Shopping • Safeway, Level AA (Dec. 2013) • QuickTrip (2010) • Staples (2009) • Target (2006)

Page 9: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

What Causes Lawsuits?

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Not allowing customers to use Telecommunications Relay

Services

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Inaccessible bathrooms

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Inaccessible learning materials

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Inaccessible digital discounts and coupons

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Inaccessible web sites

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Indifference

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Avoid Lawsuits with Empathy

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Failing to see the broader picture False sense of security

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“The secret to happiness is low expectations”

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Is meeting bare minimum requirements sufficient?

Page 20: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Why go through all those efforts…

Page 21: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

… if it’s still going to blow up

in your face!

Page 22: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Pro Tip Involve end users with various disabilities

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Violation or best practice?

1. Skipping Heading Levels 2. Title Attributes on Form Fields 3. Not Providing a Skip Link 4. “Click Here” Link Text 5. Not Using ARIA Landmarks 6. Focus Visible on Keyboard

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1. Skipping Heading Levels

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Page 27: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Prepare your testimony! (5 mins)

1. Gather into subgroups (for or against) 2. Come to a common agreement 3. Spend 5-7 minutes building your case 4. Use the web to validate your position 5. Nominate someone to defend your position

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Plead your cause!

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The judge’s decision

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2. Title Attributes on Form Fields

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Page 34: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Prepare your testimony! (5 mins)

1. Gather into subgroups (for or against) 2. Come to a common agreement 3. Spend 5-7 minutes building your case 4. Use the web to validate your position 5. Nominate someone to defend your position

Page 35: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Plead your cause!

Page 36: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

The judge’s decision

Page 38: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

3. Not Providing a Skip Link

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Page 41: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Prepare your testimony! (5 mins)

1. Gather into subgroups (for or against) 2. Come to a common agreement 3. Spend 5-7 minutes building your case 4. Use the web to validate your position 5. Nominate someone to defend your position

Page 42: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Plead your cause!

Page 43: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

The judge’s decision

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4. “Click Here” Link Text

Page 47: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations
Page 48: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Prepare your testimony! (5 mins)

1. Gather into subgroups (for or against) 2. Come to a common agreement 3. Spend 5-7 minutes building your case 4. Use the web to validate your position 5. Nominate someone to defend your position

Page 49: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Plead your cause!

Page 50: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

The judge’s decision

Page 52: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

5. Not Using ARIA Landmarks

Page 54: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations
Page 55: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Prepare your testimony! (5 mins)

1. Gather into subgroups (for or against) 2. Come to a common agreement 3. Spend 5-7 minutes building your case 4. Use the web to validate your position 5. Nominate someone to defend your position

Page 56: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Plead your cause!

Page 57: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

The judge’s decision

Page 59: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

6. Focus Visible on Keyboard

Page 61: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations
Page 62: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Prepare your testimony! (5 mins)

1. Gather into subgroups (for or against) 2. Come to a common agreement 3. Spend 5-7 minutes building your case 4. Use the web to validate your position 5. Nominate someone to defend your position

Page 63: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Plead your cause!

Page 64: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

The judge’s decision

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How many could you guess?

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Regardless of compliance, is bare minimum really sufficient

to be considered accessible?

Page 68: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

What do YOU think the Judge would say?

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Don’t let your organization be the next in line!

Page 70: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Thank You! Denis Boudreau » Deque Systems » @dboudreau » [email protected]

Sharron Rush » Knowbility, Inc. » @sharrush » [email protected]

Glenda Sims » Deque Systems, Inc. » @goodwitch » [email protected]

Page 71: What would the Judge Say: Accessibility Best Practices and WCAG 2.0 Violations

Photo Credits All rights belong to their respective owners.

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