Winning over Individual DevOps Skeptics
Speakers:
Gene Kim
Pauly Comtois September 20, 2017
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Housekeeping
▪ This webinar is being recorded
▪ Links to the slides and the recording will be made available after the presentation
▪ You can post questions via the GoToWebinar Control Panel
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Meet Your Presenters
Pauly Comtois
VP DevOps Hearst
Business Media
Gene Kim
Author, Researcher
IT Revolution
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Intro
▪ Early momentum stalls or is lost with the slow steady resistance of key individuals
▪ To continue transformation through this plateau requires support and conscious effort
▪ These are NOT bad people
▪ Leadership and culture
▪ Winning Over Individual Contributor Skeptics To DevOps
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Leaders Affect Outcomes Through…
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
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One Of The Highest Predictors Of Performance
Source: Typology Of Organizational Culture (Westrum, 2004)
7Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
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Archetypes
▪ The Caregiver
▪ The Hero (aka The Firefighter)
▪ The King (aka The Tyrant)
▪ The Creator
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Symptoms▪ The Caregiver
− Avoids conflict at the expense of growth and innovation
▪ The Hero (aka The Firefighter)
− All opinions and “facts” spawn from this individual
− Only engages if he/she can be the center of the solution
▪ The King (aka The Tyrant)
− Takes over every meeting or conversation
− Overrides, diminishes or steals solutions that he/she didn’t create
▪ The Creator
− Discounts any solution that isn’t focused on technology
− Unveils “new solution” after he/she has fully developed it
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Causes of Symptoms
▪ FEAR of loss of identity at the expense of DevOps Culture
− Caregiver: Avoids conflict at the expense of innovation and identifies with being the peace bringer (desired state)
− The Hero: Has a conscious or unconscious need to needed, valued and appreciated above all else (desired state)
− The King: Interrupts anyone that isn’t validating their point and immediately assumes “command” of every situation
− The Creator: A lover of shiny new toys, creates custom solutions in a silo and leaves a trail of half finished apps in his/her wake
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How to Re-align these Individuals
▪ Caregiver: Provide guardrails to make disagreements safer
▪ The Hero: Create a safe way for this person to say ‘no’ and move processes to take them out of the crosshairs for solutions
▪ The King: Set the culture for the team, have leadership empower the team and then allow community guidance
▪ The Creator: Showcase their ongoing work in a public forum and create continuous feedback from the team
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The Process Flow
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Resources
▪ Download the Individual Contributors whitepaper from the DevOps Enterprise Forum 2017
https://itrevolution.com/book/individual-contributors/
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More Whitepapers
https://itrevolution.com/devops-books/
DevOps Enterprise Summit
https://events.itrevolution.com/
Other Resources
Questions
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Thank you!