X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 1 of 32
X COMMUNITY LEGAL CENTRE (X CLC)
Community Legal Services Program (CLSP)
1 July 2017 – 30 June 2018
Vision The goal of X CLC is to promote social justice and provide free and accessible legal services to people on the X Region of NSW who experience social and
economic disadvantage.
Values X CLC believes that people have a right to legal information which is accessible and relevant to their lives. It aims to utilise both legal and political process to
promote an agenda of social justice, and to work towards fairer legal and social outcomes for those most disadvantaged in our community. It is committed to
providing the community with a broad range of legal services that are delivered in diverse ways and in co-operation with existing community networks and
resources.
Mission To provide an accessible professional legal service, responsive to the needs of those most disadvantaged and which promotes just and lasting solutions to
legal and social issues in our community.
Objectives – see plan detail attached.
This CLSP Plan is for the entire organisation and incorporates projects funded through the CLSP Service Agreement for the provision of Generalist legal
services, the Aboriginal Legal Access Project (ALAP) and Public Purpose Fund (PPF) Funded Project.
Service Delivery Area X CLC provides Generalist, ALAP and PPF Project legal services to the X,Y,Z Local Government Areas (LGAs). Services are provided through a range of
mediums including phone advice appointments, outreach legal advice clinics and face-to-face appointments and community legal education workshops. X
CLC also participates in local CLSD, committees and networks to undertake community development and law reform activities.
Targeting financially disadvantaged clients
In accordance with the requirements of section 18(c) of the National Partnership Agreement on Legal Assistance Services (the NPA) and the CLSP Service
Agreement, X CLC will target service delivery to financially disadvantaged clients to ensure that a minimum of 90% of representation services are provided to
clients who are experiencing financial disadvantage.
Legal Needs and Client Demographics
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 2 of 32
X CLC has undertaken legal needs analysis of its catchment and analysed client demographics. This research indicates the highest areas of disadvantage are
located in Suburbs X, Y and Z. Accordingly, X CLC will undertake regular outreach to these locations and prioritise CLE initiatives in these areas.
Clients from Aboriginal and Torres Strait Islander communities represent 5% of X CLC's catchment and will be specifically targeted due to disadvantage.
Culturally and Linguistically Diverse (CALD) clients and young persons are also a Centre priority for advice, casework and CLE. Specifically, CALD clients in
suburbs A,B,C will be targeted, and young persons attending the following services (.........) will be provided with regular CLE and outreach advice services.
To ensure reporting under the Service Agreement and NPA is met and to inform service delivery evaluation and planning, X CLC will use its best endeavours
to record data in each of the priority client group areas as defined in the NPA and in accordance with the National Legal Assistance Data Standards Manual
provided at Schedule 9 of the CLSP Service Agreement.
Strategic Outcome Goals: Please identify four specific strategic outcome goals the Centre seeks to achieve over the next CLSP Plan period.
Examples:
X CLC has identified the following three strategic outcome goals for the CLSP Plan period:
1) Increase services to Aboriginal and Torres Strait Islander (ATSI) clients. The Centres outputs for the 2015-16 period indicate 5% of advices were
provided to ATSI clients. X CLC's goal is to ensure an increase of advices to this client group is realised during the CLSP Plan period, specifically:
o 7.5% of Centre legal advices and legal tasks are provided to Indigenous clients during the 2017-18 period.
Strategies to realise these goals will include additional outreaches to Indigenous community organisations in collaboration with the Centre's ALAP
worker, enhancing referral arrangements with Indigenous services and further promotion and publication of X CLC as an Indigenous friendly service.
2) Provide targeted representation services to Culturally and Linguistically Diverse (CALD) communities, ensuring 15% of new representation services
are undertaken for CALD clients. The Centre's representation services for the 2015-16 period indicate 11% of representation services were provided to
CALD clients. X CLC's goal is to increase our accessibility to CALD clients during CLSP Plan period, specifically:
o 15% of the Centre’s representation services are provided for CALD clients during 2017-18.
Strategies to realise these goals will include developing further centre brochures, flyers and publications in local community languages. X CLC will
work to enhance relationships with a range of local migrant groups included A,B,C and explore the opportunity of providing an outreach to one of these
locations.
3) Provide 90% of overall representation services and 18% of overall advice to people experiencing or at risk of family violence .Note: This is mandatory
for CLCs receiving Commonwealth funding for family law services and legal services for people at risk of experiencing family violence.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 3 of 32
4) Develop a new CLE package on 'Legal Stuff: Young People and the Law' to connect with young people in our catchment via presentations at local
High Schools. The CLE will be delivered by our ALAP worker supported by other Centre staff. The goal is to deliver this CLE package to at least 3 local
High Schools during the period, specifically:
o 3 CLE activities to A,B,C High Schools during 2017-18.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 4 of 32
X Community Legal Centre CLSP Plan 2017-18
Objective 1 – Provide an efficient, professional and relevant generalist legal service offering information, advice and casework to disadvantaged
members of the local community.
Generalist Practice
Strategy Action
Performance Indicators 2017-18 Progress Report July-Dec 2017
1.1 Ensure clients are provided with
satisfactory
information
and referrals
where
appropriate
1.1.1
Ensure clients are
given appropriate
information and
referral if matter is
not suitable for our
legal service.
Annual target regarding information and referrals (1000 per annum) is met.
Note – information and referral target is a whole-of-centre target given the nature of this activity.
During the reporting period X CLC undertook 550 information and
referral activities, which was above target.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 5 of 32
1.2 Ensure generalist face-to-face legal advice is provided at accessible locations at convenient times
1.2.1
1.2.2
1.2.3
Face-to-face appointments at CLC.
Face-to-face appointments at outreach locations, see Appendix 3 Outreach Schedule.
Meet Annual
Target regarding
generalist face-
toface advices.
At least X face-to-face legal advice appointments undertaken each week of operations from X CLC office. Total annual face-to-face appointments at X CLC = 600 (i.e. 12.5 per week x 48 weeks).
200 generalist face-to-face legal advice appointments provided per annum at outreach locations.
Ensure Annual Target regarding generalist face-to-face advices (800 per annum) is met.
During the current period X CLC provided 330 face-to-face legal advices through its generalist solicitors, which was above target.
X CLC also provided 80 generalist face-to-face legal advices via outreach, which was below target. This target was not met as our generalist outreach solicitor was on leave for three weeks, however we expect the annual target to be realised during the second half of 2017-18.
During the period generalist solicitors provided a total of 410 face-toface legal advices which was on target.
1.2.4
Promote face-
toface outreach
via brochures,
flyers, media,
interagencies etc.
Met.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 6 of 32
1.3 Prioritise generalist phone legal advice as most efficient way of providing quality and volume for legal information, one-off advice, minor assistance and initial consultations.
1.3.1
1.3.2
1.3.3
1.3.4
Telephone legal
advice is provided.
Meet Annual
Target regarding generalist phone advices.
Admin staff to refer drop-in and phone enquiries arising at different times to phone advice when appropriate.
Promote phone
legal advice
service via
brochures, flyers,
media,
interagencies etc.
Generalist phone advice available between 10am and 1pm and between 2pm and 4pm each week day excluding Mondays.
Ensure Annual target regarding generalist phone legal advices (500 per annum) is met.
X CLC ensured telephone legal advice was provided during advertised times.
During the current period the generalist solicitors provided 260 telephone legal advices to clients, which was above target.
Met
Phone legal advice services are promoted through our service flyers,
at outreach locations and on our website.
1.4 Provide
generalist
mail legal
advice to
clients as
required.
1.4.1 Generalist mail
legal advice is
provided to clients
at X Correctional
Centre to confirm
outreach advice
and to other
clients as required.
Annual target regarding mail legal advice (50 per annum) is met.
25 mail legal advices were provided during the current period, which is on target.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 7 of 32
1.5 Ensure Legal
advices and
legal tasks to
Indigenous
clients
increase.
1.5.1
1.5.2
Per Strategic Outcome Goal 1, monitor the number of advices being provided to Indigenous clients.
Investigate
additional
outreaches to
Indigenous
community
organisations in
collaboration with
the Centre's ALAP
worker, enhancing
referral
arrangements
with Indigenous
services and
further promotion
and publication of
X CLC as an
accessible and
culturally
appropriate
service for
Indigenous
clients.
7.5% of Centre legal advices and legal tasks are provided to Indigenous clients during the 201718 period.
(Strategic Outcome Goal 1)
During the current period X CLC has provided 8% of advices to Indigenous clients and 7% of legal tasks, which is on target.
Regular outreach to two Indigenous Community Organisations has been provided and services have been actively promoted as accessible to Aboriginal and Torres Strait Islander clients via new service brochures.
X CLC is investigating an additional outreach location to Indigenous
clients at another Aboriginal Medical Service to commence in May
2018.
1.6 Ensure the
most
disadvantaged
groups are
targeted for
representation
services.
1.6.1 Decisions on opening of cases and extent of assistance to be made at weekly casework meetings.
Weekly casework meetings conducted.
Weekly casework meetings have been conducted, with the exception of the Centre's the two week Christmas closure period.
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1.6.2
1.6.3
1.6.4
1.6.5
All representation services are limited to experiencing financial disadvantage.
Priority for representation services is given to: [list priority groups
from the NPA]
Principal solicitor to ensure representation services are opened according to centre casework guidelines.
Meet Annual
Target regarding
Ensure that all representation services are limited to clients who are experiencing financial disadvantage unless the client is experiencing or at risk of domestic violence.
Representation statistics indicate:
At least 20% of representation service clients are victims of domestic violence
At least 30% of representation service clients are Indigenous
At least 90% of representation service clients are experiencing financial disadvantage.
At least 15% of representation services are provided for CALD clients.
(Strategic Outcome Goal 2)
As per casework guidelines and file reviews.
Annual targets regarding open representation services (200 per annum) is met.
95% of clients were experiencing financial disadvantage. 18% of clients were victims of domestic violence.
During the period casework statistics indicated:
25% of representation clients were women
35% of representation clients were Indigenous
95% of representation clients were experiencing financial disadvantage.
14% of representation services were provided to CALD clients. While this is slightly below target we will be working with more CALD clients through additional outreach in the coming period and expect the 15% representation service target to be realised.
Met
During the period 90 new representation services were opened. New representation services were below target given 15 complex cases being undertaken, which have now concluded. It is expected the annual representation service target of 200 new representation services opened will be met during the second half of 2017-18.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 10 of 32
generalist
representation
Annual target regarding closed
102 representation services were closed during this reporting period,
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 11 of 32
services.
1.6.5 Court/Tribunal appearances undertaken for representation services.
representation services (200 per annum) is met.
Assist clients via Court or Tribunal
representation as deemed
appropriate by Centre's Principal
Solicitor.
which was above target.
3 Court/Tribunal appearance undertaken in this period.
1.7 Ensure resources and service delivery are being targeted in the most effective way to meet client needs
1.7.1 Client satisfaction survey to be conducted over two weeks of operations annually. Intake staff to encourage and follow up all clients phoning/attending
for appointments to
participate and to
assist with
completion.
Client satisfaction survey is
scheduled for March 2018. A
minimum of 50 survey responses
will be collected in the format
prescribed by the Commonwealth
AGD.
Must be finalised and reported on or before 30/06/2018.
X Community Legal Centre Inc CLSP Plan 2017-18
Objective 2 – Facilitate access to the legal system for the most disadvantaged groups.
Aboriginal Legal Access Project (ALAP) Project
Strategy
Action Performance Indicators 2017-18 Progress Report July-Dec 2017
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 12 of 32
2.1 Special
initiatives to
improve
access for
Indigenous
clients
2.1.1 Continue delivery
of the Aboriginal Legal Access Project (ALAP) with Public Purse Fund grant or other funding as it becomes available
Recruit ALAP Project Worker See ALAP Strategic Plan for more details:
Maintain outreach clinics schedule to X Indigenous communities and organisations
Make contact with A,B,C High Schools to begin consultation regarding delivery of the 'Legal Stuff: Young People and the Law' Community Legal Education (CLE) workshops to Years 10-12 groups
Delivery of three CLE activities to High Schools.
(Strategic Outcome Goal 3)
Design, set-up and deliver 12 CLE activities in six different locations within CLC catchment in
partnership with other Legal and Community Services as appropriate. Topics covering identified legal needs for Centre's catchment.
Development of Staff/Volunteer/MC
Induction Cultural Awareness
Package.
Achieved.
Achieved, outreach being provided, see Appendix 3 Outreach Schedule.
Contact has been made with A,B,C High Schools and planning of workshops underway
3 CLE activities planned to be delivered in the March to June 2015 period.
6 CLE activies delivered during the reporting period, see Appendix 2 CLE Activities.
Work underway, package will be finalised during next period.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 13 of 32
Attendance at Indigenous Outreach
sessions with PPF Project solicitor
and Generalist solicitors to provide
clients with non-legal support
where appropriate.
Achieved. ALAP worker attends all Indigenous Outreach sessions and
assists clients according to needs.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 14 of 32
PPF Funded Project
Strategy
Action Performance Indicators 2017-18 Progress Report July-Dec 2017
2.2 Target outreach to most geographically isolated and service-poor areas.
2.2.1 Outreach is planned and targeted to areas of high legal needs per legal needs analysis and X CLC priorities to target Indigenous clients and CALD communities.
2.2.2 PPF Funded
Project solicitor to provide face-toface legal advice at four outreach locations.
2.2.3 PPF Funded
Project solicitor to provide legal tasks at four outreach locations
2.2.4 PPF Funded
Project solicitor to
undertake representation
services arising from legal
advice sessions.
Regular outreach provided per X CLC Outreach Schedule, see Appendix 3.
Outreach services promoted via brochures, flyers, media, interagencies etc.
250 face-to-face legal advices will be provided by the PPF solicitor at these outreach locations per annum.
40 legal tasks will be provided by the PPF solicitor at these outreach locations per annum.
60 court/tribunal services per annum.
60 dispute resolution services per
annum.
The PPF Funded solicitor has continued to provide fortnightly outreach at 4 locations during the reporting period, see Appendix 3.
Outreach services have been promoted via a range of resources and three radio interviews.
130 face-to-face legal advices were provided during the period, above target.
20 legal tasks were provided during the period, on target.
31 new court/tribunal services were commenced during the period, which was above target.
33 dispute resolution services were ompleted during the period, which
was above target.
X Community Legal Centre CLSP Plan 2017-18
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Objective 3: Working collaboratively with stakeholders to promote awareness of legal issues and legal rights in the local community
Strategy
Action Performance Indicators 2017-18 Progress Report July-Dec 2017
3.1 Identify major
legal issues for
disadvantaged
groups and
their advocates
3.1.1 Participate in relevant interagencies and forums within the community to a)promote Centre;
b) identify areas of unmet legal need and strategies to address this; c) identify CLE needs and Law Reform issues.
3.1.2 Participate in annual
community events
to promote service
and seek feedback
on unmet legal
Networking and collaborative working relationships:
Networking and collaboration with other agencies and performing stakeholder engagement (list name of meetings and number of attendances per year.)
Participate in all CLSD meetings. Participate in at least one collaborative project as part of CLSD
Attend family law pathways meetings quarterly or as they are held. Participate in the DV network. Participate in Regional Law Society activities XXXXXX.
How do you work/collaborate with your local Legal Aid NSW office?
List any regular meetings or events the CLC engages in with Legal Aid NSW.
Number of community events attended. Number of media contacts.
Attended all CLSD meetings and working on the Fines project at
XXXXX
Attended two Family law Pathways meetings at XXXXXX
Attended the DV network each month identifying the following strategies:
Attended the Regional Law Society Law Week Activities.
Three meetings at Legal Aid NSW X office in relation to: A/B/C.
6 community events attended.[list] 2 radio interviews on XXXXX.
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needs including
Seniors
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 17 of 32
Week, Youth
Week, Law Week,
NAIDOC Week,
Homelessness
Week, Child
Protection Week,
Anti-Poverty
Week and Human
Rights Day.
3.1.3
3.1.4
Ensure X CLC promotional materials are upto-date and distributed widely throughout LGAs using community service and media contacts.
Ensure X CLC
website is up-
todate and used
to promote
services and
activities, provide
links to
publications and
other legal
services.
Updating and distribution of Care and Protection Resource for Parents
Website content updated monthly
Achieved.
Achieved
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 18 of 32
3.2 Deliver
Community
Legal
Education by a
variety of
methods
3.2.1
3.2.2
Deliver CLE
activities at the request of local organisations for workers and clients
Develop CLE
Meet annual target for provision of community legal education workshops. Annual CLE ActivitiesTarget is 20, comprising 12 CLE Activities by ALAP Project and 8 CLE activities by Generalist Practice.
Annual target is the delivery of 20 CLE Activities. Year to date X CLC has delivered 11 CLE activities, see Appendix 2 CLE Activities Report, which is above target.
During this period no CLE activities were provided for young people.
activities for young
people.
At least 3 CLE activities per annum aimed at young people.
(Strategic Outcome Goal 3)
However, three CLEs activities are scheduled for local High Schools during the next 6 month period which will realise the 2017-18 goal. Please see ALAP section of report for further details.
3.3 Stimulate
community
discussion
about legal
issues and
contribute to
law and legal
services
reform.
3.3.1
3.3.2
In conjunction with relevant stakeholders, prepare submissions to parliamentary or other enquiries into changes in justice system and the law
Publicise and invite feedback and dialogue about significant
case outcomes
and law reform
activities.
Meet annual target for law and legal services reform (4 submissions per annum).
Number of PI / Test cases
During this period 2 submissions were made (Sentencing Powers of Local Courts and Integrity of ADR processes), which is on target.
Nil in this period.
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3.4 Provide legal
services
informed by
collaboration
and feedback
from other legal
service
providers and
stakeholders.
3.4.1
3.4.2
Work
collaboratively with other legal service providers and community organisations to identify unmet legal needs and plan service delivery to address these needs.
Inform
stakeholders of X
CLC activities and
Number of CLSD meetings attended.
Number of joint CLSD projects participated in.
Number of CLCNSW Quarterly meetings, CLCNSW and local networks and working parties participated in.
Keep stakeholders informed of X CLC activities and strategies.
In this period X CLC participated in....
X CLC has met with a range of key stakeholders during the period and
invited feedback in relation to its CLSP Plan.
invite feedback e.g. courts, community
agencies, funding
bodies etc.
Invite feedback from funding bodies including via Progress Reports, Annual Reports and strategic planning.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 20 of 32
X Community Legal Centre CLSP Plan 2017-18
Objective 4: Provide quality management so as to support staff team and ensure effective service delivery
Strategy
Action Performance Indicators 2017-18 Progress Report July-Dec 2017
4.1 Ensure all services have adequate
staffing,
accommodatio
n and staff
support
4.1.1 Regularly review
staffing structure, wages, HR procedures
4.1.2 Staff are provided
with professional
development opportunities in line with accreditation requirements and
priorities identified in annual appraisals
4.1.3 Ensure staff have opportunity to participate in review and development of service policies and procedures
Staffing structure is reviewed in line with Centre requirements and funding available as part of the annual budget process and when there is staff turnover.
Centre HR policies and procedures are implemented in relation to recruitment, supervision and annual appraisals. Number of supervision sessions provided to staff.
Number of staff training
opportunities attended (internal and external)
Monthly file review by Principal Solicitor.
Legal work satisfies all requirements of PII peer crosscheck
All Quarterly PII meetings attended
by principal solicitor (or their
Met
The following policies require updating in accordance with the accreditation workplan: X completed XXX
X completed XXX
X to be completed XXXX
17 external staff training opportunities were attended in this period. 2 internal staff planning days were run in this period.
Appraisals in next period.
Met
Cross check to be conducted next period.
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Met.
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4.1.4
4.1.5
4.1.6
4.1.7
4.1.8
External debriefing for critical incidents available when needed.
Ensure office size and location is suitable for future needs before new lease is signed
Ensure relevant insurances as per service agreement are purchased and maintained.
Ensure staff have access to information and technology required to perform their duties
Ensure workplace
health and safety
compliance
delegate)
Publicise use of EAP.
Call EAP counsellor to arrange debriefing within 24 hours of incident.
Not relevant to CLSP in this period.
PII
Worker's compensation
Public indemnity
Property and contents
Telephone upgrade proposed for March 2018.
WHS Committee meets every six weeks to identify any issues.
WHS audit conducted bi-annually.
Met.
No critical incidents this period.
All current
Liaising with CLCNSW in regards to IT and telephon upgrade project.
Co-ordinator is undertaking first aid training as part of identified need for additional first aid officer. Policy developed for safety while on outreach.
Audit not due until 2017-18.
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4.2 All effort made
to ensure
recurrent
funding is
adequate,
secure and
timely
4.2.1
4.2.2
Meet all accountability requirements of the service agreement.
Apply for
additional funding
to support project
ideas as they
arise
Service Agreement and other funding contracts accountability requirements are closely monitored and accurate reports submitted by due dates.
Ongoing monitoring of SSPI requirements. Need for updated and/or new policies/procedures identified and written after each review
Number of funding submissions
written and outcomes.
Met.
XXX policies identified for completion next period.
Law and Justice Foundation NSW – successful.
Grant application for 'A' project to X Local Council submitted by 30 March 2017. Awaiting outcome.
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4.3 Encourage
volunteer
engagement
within X CLC
to enhance
service
capacity.
4.3.1
4.3.2
Encourage volunteer engagement by solicitors to assist in evening advice sessions.
Encourage
volunteer
engagement by
law students,
including PLT
placements.
Maintain a volunteer solicitor roster of at least 7 practicing solicitors to assist with evening advice sessions.
Ensure a minimum of three PLT placements are supported per annum.
Please detail:
No. of volunteers utilised – X
No. of volunteer hours – X
NB: If your service does not utilise
volunteers, then this section of the
plan should be deleted.
X CLC currently has 12 volunteer solicitors rostered to provide regular evening advice, and maintains healthy connections with local solicitors.
During the current period X CLC supported two PLT placements, which has benefited both the Centre and students. PLT placements have been of particular value in relation to CLE development and assisting the Principal Solicitor with casework.
During the current reporting period X CLC benefited from 15 volunteers (12 volunteer solicitors, 2 volunteer PLT students and 1 volunteer administrative worker). Approximately 400hours of volunteer assistance was provided during
the 6 month period.
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4.4 Ensure appropriate composition of Management
4.4.1
4.4.2
4.4.3
Management Committee meetings and Annual General Meetings are held in accordance with the Rules of the Association and Service Agreement.
Management Committee members are provided with Community Legal
Centre
Governance
Training on their rights and responsibilities.
Management
Committee is
provided with
documents
required to make
informed
decisions.
AGM is held in October of each year. Audited statements and the Annual Report are presented to members at the AGM and distributed in accordance with Association rules and Service Agreement.
No. of Management Committee meetings held during the year.
Governance training provided as part of orientation for new committee members after each AGM - if required
Coordinator prepares and distributes monthly Committee papers (including agenda, financial reports, staff reports, other documents as required) and minutes one week before each meeting.
Coordinator and other staff representatives attend meetings to provide relevant information as required.
AGM held on 7 October 2017
Met. Annual Report completed and circulated to stakeholders, including SPM.
During the reporting period 6 Management Committee meetings were held (i.e. monthly meetings).
No new committee members this year. Governance training planned for Feb 2018.
Met
Met – Co-ordinator and Principal Solicitor attended four meetings.
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Coordinator follows up all actions arising in meetings.
Met
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Appendix 1 – Annual Target Progression:
Please provide a summary of outputs for the Centre against Annual Targets within each Progress Report:
Activity:
2017-18 Annual Target
Target Progression
1 July to 31 December
2017
Target Progression
1 January to 30 June
2018
Discrete Assitance
Information 1,000 550
Referral
Face-to-face Advice 800 410
Telephone Advice 500 260
Mail Advice 50 25
Email Advice 0 0
Legal Tasks 40 20
Facilitated Resolution Process
Duty Lawyer
Representation
Dispute Resolution 310 148
Court/Tribunal 310 164
CLE
CLE Resources
CLE Activities 20 11
Community Education
Law and Legal Services Reform 4 2
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 29 of 32
Stakeholder Engagement 6
Notes:
• Face-to-face Advice: The Annual Target comprises face-to-face advice provided by our Generalist solicitors (target of XX per annum), and PPF Funded Project solicitor (target of XXX per annum). During the period our Generalist solicitors provided XXX face-to-face advices and PPF funded solicitor 30 advices.
• Telephone Advice: The Annual Target comprises telephone advice provided by our Generalist solicitors (target of 500 per annum). During the period
our Generalist solicitors provided 260 telephone advices.
• Dispute Resolution: The Annual Target comprises dispute resolution services by our Generalist solicitors (target of 250 per annum), and PPF Funded
Project solicitor (target of 60 per annum). During the period our Generalist solicitors provided 117 dispute resolution services and PPF funded solicitor
provided 31 dispute resolution services.
• Court Tribunal: The Annual Target comprises Court Tribunal services by our Generalist solicitors (target of 250 per annum), and PPF Funded Project
solicitor (target of 60 per annum). During the period our Generalist solicitors performed 131 Court/Tribunal Services and PPF funded solicitor
performed 33 Court/Tribunal services.
Of the total representation services, 95% were provided to clients who were experiencing financial disadvantage exceeding benchmark of 90% and 18% of advices were provided to people experiencing domestic violence.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 30 of 32
Appendix 2 – CLE Activities & Resources:
Please provide a list of CLE Activities and Resources completed during the reporting period:
CLE Activities (1 July to 31 December 2014)
Date Location Topic Estimated Number of Attendees
03/07/2015 'A' Neighbourhood Centre Sydney Neighbourhood Disputes 20
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Appendix 3 – Centre Profile:
Please provide a staff summary for the Centre:
Staffing Profile
Name Position FTE Status / Permanent (or) Contract
Jane Doe Coordinator Full-Time / Permanent
John Doe Principal Solicitor Full-Time / Permanent
Lisa Smith FRC and Family Solicitor 0.8 FTE / Contracted to 30 June 2016
Michael Brown ALAP Project Worker 0.8 FTE / Contracted to 30 June 2016
Michelle White PPF Funded Solicitor Full-Time / Contracted to 30 June 2016
Alice Stephens Finance Administrator Full-Time / Permanent
Please outline hours of operation and services available:
Hours of Operation
Day Hours Services Available Notes
Monday 9.00am-4.30pm Face-to-face advice by appointment between 9.30am and
12.30pm. Information and Referral.
X CLC does not provide advice in the
Centre on Wednesdays; this enables
staff to progress casework activities
and CLE initiatives.
Tuesday 9.00am-4.30pm Telephone advice between 10.00 am to 1.00 pm and 2.00
pm to 4.00 pm. Information and Referral.
Wednesday 9.00am-4.30pm Information and Referral and outreach services.
Telephone advice between 10.00 am to 1.00 pm and 2.00
pm to 4.00 pm. Information and Referral.
Thursday 9.00am-4.30pm Telephone advice between 10.00 am to 1.00 pm and 2.00 pm to 4.00 pm. Information and Referral. Evening face-to-face advice services provided in conjunction
with volunteer solicitors between 5pm to 8.30pm.
Evening face-to-face advice by
appointment.
Friday 9.00am-4.30pm Information and Referral and outreach services.
Telephone advice between 10.00 am to 1.00 pm and 2.00
pm to 4.00 pm. Information and Referral.
X CLC CLSP Plan 1 July 2015 to 30 June 2016 Page 32 of 32
Please provide details of the Centres outreach services:
X CLC Outreach Services (2015-16)
Service where Outreach Provided Location Frequency/Day Hours
'A' Neighbourhood Centre 1Brown Street, Kings Cross NSW 2010 Fortnightly/Wednesdays 10am-12noon
'A' Aboriginal Medical Service 2 Smith Street, Redfern NSW 2060 Weekly/Fridays 2pm-4pm
'X' Correctional Centre 3 Holker Street, Silverwater NSW 2128 Fortnightly/Fridays 9.30am-12noon