+ All Categories
Transcript

Zebra’s Professional Services organization is staffed by experienced and knowledgeable professionals with skills and expertise on AIDC design, deployments, execution and support. The team is lead by Project Managers; who are qualified in both OGC’s Prince II and PMI’s PMP.

The team adds significant value to your implementation and ensures full utilisation of your Zebra infrastructure, working closely with you and your organisation during the implementation process, to ensure on-time, on budget completion and the achievement of the expected business benefits with minimum disruption.

Zebra Professional Services

Zebra Professional Services 1

Zebra Project Methodology Overview The implementation of a critical integrated business solution requires the planning and execution of a significant project, involving a number of stakeholders across a number of organisations. Zebra has developed a structured and proven implementation methodology through hundreds of successful projects worldwide that addresses each aspect of the implementation process through the following elements:

• ProjectManagement • Implementation(PhaseandMilestonebased)Planning • SystemDesign • Application&TechnicalEducation • DataManagementandstructuralbestpractice • SystemVerificationandTuning • Cut-OverPlanning(preparingtolaunch) • EndUserTraining • GoLiveSupport • PostImplementationsupportandverification

EachphaseoftheZebramethodologydrawsitsstrengthfromtheworldrenowned PMIBoKTM and has been fashioned specifically to meet the needs of your solution implementation. It is supported by our staff of qualified services personnel with delivery processes that are designed to minimise risk and maximise results as quickly as possible.

©2012 ZIH Corp. All product names and numbers are Zebra trademarks, and Zebra and the Zebra head graphic are registered trademarks of ZIH Corp. All rights reserved. All other trademarks are the property of their respective owners.

Corporate Headquarters+1 800 423 [email protected]

Asia-Pacific Headquarters+65 6858 [email protected]

EMEA Headquarters+44(0)[email protected]

Latin America Headquarters+1 847 955 [email protected]

Rev1 (09/12)

Other Locations / USA: California, Georgia, Illinois, Rhode Island, Texas, Wisconsin Europe: France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, Turkey,

UnitedKingdomAsia Pacific: Australia, China, Hong Kong, India, Japan, Malaysia, South Korea, Singapore, Thailand Latin America: Argentina, Brazil, Colombia,

Florida(LAHeadquartersinUSA),MexicoAfrica/Middle East: Dubai, South Africa

Zebra Five Phase Project Approach The project scope is verified, the initial risk assessments and plans are created and the project is started with a meeting detailing the roles and responsibilities of all stakeholders and team members.

Zebra professional experts visit the site and verify the initial assumptions and required processes and then provide a system/solution design that the installer uses to deploy the infrastructure.

The required solution components are installed and configured to meet your requirements and then adapted to provide the streamlined solution to support your business process requirements.

Endusertrainingisperformedandthesolutionistuned,testedandverifiedthrough a four stage testing process flowing from unit test for any software build throughtosystemandintegrationtestsculminatingwithaspecificUAT(UserAcceptanceTest).

FollowingthebusinessGO-NO-GOmeetinguponasuccessfulUAT,thelaunchofyour installed solution takes place.

ZLS Methodology High Level View

1. Initiation

2. Design

3. Configure

4. Execute

5. Close

Statement ofWork

Customer ProjectGuidelines

Partner and 3rdParty WOW

PreliminaryRisk/Assumptions

Assessment

ImplementationTimeline

ChangeManagement Plan

Project Kick Off

Project Plan

SOW Sign Off

PhaseClosure

InitiationProcesses

Initiation

Initial OpportunityAssessment

CustomerRequirements

Research

Sales/salesEngineering

Presentations

Project Approach

Partner and 3rdParty WOW

Initial BusinessCase/SoD from

SE

Contracts &Agreements

Bid ApprovalReview Process

PS Handover

PhaseClosure

BusinessDevelopment

Post InstallationSolution

PerformanceEvaluation

Benefits Realization

Client Feedback &Quality Assurance

PhaseClosure

PostImplementation

Acceptance andClosure process

Launch Support

Site AcceptanceSign Off

Transition ToM&S

PhaseClosure

Close

InformationGathering

Initial Education

Process Mapping

SD/SRD Creation

SD/SRD Sign Off

PhaseClosure

Prepare ProductionEnvironment

Train Trainersand End Users

Testing/VerificationProcess/Capability

Readiness Review

Production Cut-Over

UAT Sign Off

CustomerGo-Live Launch

PhaseClosure

Installation

RequirementsDefinition &

Development

DevelopmentEnvironment

CustomerPrototype

Environment

Production Cut-Over Checklist

Create Testing &Training

Environments

PhaseClosure

Monitor and Control Processes

PS in Project Delivery

DesignConfigure Execute

Reconfigure


Top Related