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Zero Harm at Siemens Energy Service UK&IPresentation to IOSH - May 2013
May 10, 2013 Siemens Energy Service UK&IPage 2
Zero Harm – Energy Service UK&I
Who is Siemens Energy Service UK&I and what do we do?
Ken Anderson Head of EHS Siemens Energy Service UK&I
May 10, 2013 Siemens Energy Service UK&IPage 3
Zero Harm – Energy Service UK&I
VT – Siemens Offshore Service
May 10, 2013 Siemens Energy Service UK&IPage 4
Challenges
Far Offshore
Environmental Change
Different Type of Transfer
Enhanced Competencies
Emergency Response
Environment Responsibilities
May 10, 2013 Siemens Energy Service UK&IPage 5
Sheringham Shoal Sheringham Shoal November 2011November 2011
May 10, 2013 Siemens Energy Service UK&IPage 6
Near Dogger Bank Near Dogger Bank November 2011 November 2011 –– Same Same
Day!Day!
May 10, 2013 Siemens Energy Service UK&IPage 7
Zero Harm – Energy Service UK&I
Zero Harm Journey – How did we start?
May 10, 2013 Siemens Energy Service UK&IPage 8
CEO/SNR Management Team - PLC SIGN On
PLANACT
REVIEW DO
ISO 9001ISO 14001ISO 18001
BY Objectives & Targets
EHS Process Management Structure
Safety Case
Knowledge Management
Continuous ImprovementProcess Optimisation
Corrective Action
Performance MonitoringAudit
InspectionSafety Tours
ProcessProcess
PeoplePeople
Zero HarmZero HarmTeamsTeams
FeedbackFeedback
Zero Harm Zero Harm PlansPlans
Zero Harm Zero Harm ChampionsChampionsReview PlansReview Plans
Energy UK
Business Unit
RoadshowsRoadshowsLeadership Leadership ProgrammeProgramme
May 10, 2013 Siemens Energy Service UK&IPage 9
Zero Harm - Energy Service UK&ISign on from the top – Plc / Energy
ur zero harm philosophy is very clear. It has to be something in the hearts and minds of all our employees that safety comes first - so no matter what the contract is, how important the customer, or how close the deadline is, we will not compromise and we will not put the health and safety of our people at risk.
Matthew ChinnManaging Director, Energy Sector UK & Cluster Lead Energy NWE
“”
O
“Leadership” Behaviours – Code of Conduct From Plc
I will Demonstrate my Passion for H&S to achieve zero harm by:
1.Being a visible role model at all times2.Devoting personal time to safety.3.Making resources available for safe working 4.Listening and acting on feedback 5.Stopping and challenging unsafe behaviour and environments. 6.Setting clear expectations and consequences.7.Encouraging learning and sharing.8.Rewarding positive safety behaviour
May 10, 2013 Siemens Energy Service UK&IPage 10
Zero Harm - Energy Service UK&I
Leadership programme developed and delivered by Psychological Ltd.
All Leaders have completed two day Psychological course. All new leaders will go through this programme.Mandated by Energy (UK) that ALL Line Managers will attend.
May 10, 2013 Siemens Energy Service UK&IPage 11
Zero Harm - Energy Service UK&ITime For Safety Plans
Daily
Monthly
Most effective use of scarce time
Quarterly
Weekly
Everyone does their bit
Daily reinforcement
Process will need managing
Time for safety plans are published and included within PMP reviews
May 10, 2013 Siemens Energy Service UK&IPage 12
Zero Harm – Energy Service UK&I
Get on board the route to Zero Harm
Our goal in achieving a Zero Harm culture is based on the firm belief that all work-related injuries can be avoided. All employees across the UK need to be fully engaged in our Zero Harm culture and minimise the risk to our routine work activities. We will only achieve this goal through strong leadership and committed employees applying their hearts, minds and passion to Zero Harm.
May 10, 2013 Siemens Energy Service UK&IPage 13
Zero Harm – A Step Forward
Zero Harm launch….
Road show delivered off-site
Excellent attendance and feedback
Interactive engagement
Recognition for change
Challenge to culture and attitudes
Learning messages from feedback
May 10, 2013 Siemens Energy Service UK&IPage 14
Zero Harm - Energy Service UK&IFeedback
Questions we askedWhat are our barriers to achieving Zero Harm?What are You going to do to raise our Health and Safety standards?What key messages will you take away from this session?Where do you think we are on our journey?
Top 7 Barriers relate to:Time/Customer PressureGrowthProcedure/ProcessCommunication / ReportingResourceAttitude/ CultureTraining
Glasgow session
May 10, 2013 Siemens Energy Service UK&IPage 15
Zero Harm - Energy Service UK&IZero Harm Plans / Champions
0
20
40
60
80
1001
2
3
4
5
6
7
8
9
10
11
12
Status %
ES SF 2013 Zero Harm Improvement
Plan
Mission
VisionBe recognised globally and by our people as a safe, healthy and environmentally responsible corporate citizen in all areas of our business. Target: ZERO Harm & lowest Environmental Impact.
Answers for energy.
Critical Success Factors
To reach world class status on all aspects of HS&E and foster a culture where HS&E is an integrated part of our behaviour at all levels.
28Overall Progress
33Our Commitment8
50Our Commitment7
100People Excellence 6
100People Excellence 5
0Operational Excellence4
33Operational Excellence3
50Customer First2
0Customer First1
Status %DeadlineResponsibleDescriptionTopic
No
Zero Harm Plans Developed and owned by Champions / Site / Department Teams
May 10, 2013 Siemens Energy Service UK&IPage 16
Zero Harm - Energy Service UK&IZero Harm to Environment - Through Sustainability
Society Results
ENABLERS RESULTS
Leadership
People
Policy&
Strategy
Partnerships & Resources
Processes Key Performance
Results
People Results
Customer Results
How we operate What we achieve
Our Management system enables us to meet 5 Environmental Commitments:
• Control - reduce hazards and risks.
• Comply - with applicable environmental regulations.
• Conserve – Natural Resources and prevent pollution.
• Create - products and solutions to improve aspects throughout the product life-cycle.
• Continual Improvement - of environmental performanceEnvironment
AwarenessCertification
May 10, 2013 Siemens Energy Service UK&IPage 17
Zero Harm - Energy Service UK&IProcess & People
Reviews / Measure at Energy (Plc) Level & Business Unit Level against Safety Culture Maturity Model
People-related aspects
Belief in Zero Harm goal/culture
Leadership Commitment
Responsibility for Safety
Communication
Intervention
Praise
System-related aspects
Roles and Responsibilities
Operational Control
Risk Assessments
Incident Investigation
Training
Contractor Management
May 10, 2013 Siemens Energy Service UK&IPage 18
Promotion of HS&E Excellence, Vision, Policy, Objectives, TargetsCommunication media - various
UK Energy Sector HS&E improvement culture roadmap – Behavioural & Safety Leadership focus
Safety by Design.“Don’t Walk By” DVD.
RoSPA QSA & HS(G)65 Model.Engagement – Pulse Survey
‘Safety Leadership’ TrainingIncident Investigation &
Behavioural Safety e-tool
Degree of Employee Engagement
Deg
ree
of C
hang
e
Commitment
Involvement
Support
Understanding
Awareness
Links to local Div/BU & UK Regional campaigns
Linked to H&S audits &Shared Best Practice
Senior Man Safety ToursSafety Stand-Down
Team Briefs/Site Visits.Behavioural Assessment Program
HSE @ Man Conf – Jan 10Safety Leadership Charter
HS&E Org ReviewMan Standards & Champions
May 10, 2013 Siemens Energy Service UK&IPage 19
What does an effective HuP Program accomplish?
Recognizes violations and the intervention between violation and an incident
Teaches techniques forNoticingObservingAssessing
error-likely situations
Encourages performance bySettingCommunicatingEnforcing
Standards
Promotes a culture where it is understood errors occur, and where value is placed in the reporting of errors
Identifies and prevents incidents due to errors –both latent and active
Promotes Encourages Teaches RecognizesIdentifies
May 10, 2013 Siemens Energy Service UK&IPage 20
Our structured HuP Implementation Plan uses a DMRVP approach – Phase 1
0
1
2
3
4
CreateManagement Stand Develop
Local HuP Personnel
Conduct HuP
Loss, & Risk Workshop
Conduct HuP Fundamentals Training
DevelopHuP Management System
ImplementHuP Tools & Practices
ImplementHuP Project Plan
Implement HuP Investigation
Develop 4 Success Targets
Implement Rapid Risk Assessment
Implement Risk Escalation (LOA)
Implement HuP Certification
ImplementOutage Specialist Program
D Description
M Meaning
R Relevance
V Value
P Purpose
12
3
4
5
6
78
9
10
11
12
13
May 10, 2013 Siemens Energy Service UK&IPage 21
Zero Harm - Energy Service UK&IWhat do our Customer’s say?Centrica
Siemens’ Zero Harm Workshop: 31 October 2012Attended by: Matthew Rumbelow (other CE staff invited and attending)
Location: Lowestoft
Summary Overview
The Zero Harm Workshop was an extremely engaging 2 ½ hour facilitated sessionexploring a number of behavioural themes around Zero Harm. These included theimportance of challenging and reporting unsafe behaviour and Near Misses, safetyleadership and personal ownership, individuals’ and organisational responsibilities for aproactive safety culture, and fostering a ‘one team’ approach to safety.
There was a high level of audience participation, and the use of a facilitated forum theatrestyle video was a highly effective vehicle to bring out discussion points and open debate about live safety issues.
This is a very similar approach to our own planned series of workshops, and it’s good toknow that Siemens are ‘singing from the same hymn sheet’ as Centrica in terms ofbehavioural safety priorities. It is also encouraging to see that they are also involvingtheir clients and suppliers in the safety conversation.
ZERO HARM Linked with GenerationsafeSiemens & Centrica Working in partnership
May 10, 2013 Siemens Energy Service UK&IPage 22
Zero Harm Culture - Energy Service UK&IWhat do our Customer’s say?
Scottish Power
The Siemens Zero Harm roadshowwas a fantastic example of anorganisation taking a major safetycampaign extremely seriously andshowed a refreshing and proactiveapproach to employee and customerengagement. The genuine, visible,senior management commitmentto the messages delivered, coupledwith the interactive elementsbuilt into the event, created avery positive impact. The fact thatcustomers were invited to attendalong with a wide cross-sectionof Siemens employees will help toensure the clear alignment betweenSiemens and their customers that isvital to the success of the Zero Harmcampaign.”
Lee CallaghanHead of Site Operations
ScottishPower Renewables
May 10, 2013 Siemens Energy Service UK&IPage 23
Zero Harm - Energy Service UK&IRecognition
Zero HarmProgramme recognised by EEF
Siemens Energy Service Fossil was anorth east regional winner in the EEFFuture Manufacturing Awards 2012 andwill now go forward to the national finals.The judges awarded the business the People Management Award, praising its ‘ambitious and forward thinking approach’. The company’s Zero Harm initiative is at the heart of its training programme and has been instrumental in engaging employees in HSE issues.
Rospa Gold Award
3 Consecutive Years
EFQM score 500+
May 10, 2013 Siemens Energy Service UK&IPage 24
Zero Harm – Energy Service UK&I
VT – Generation Safe
May 10, 2013 Siemens Energy Service UK&IPage 25
Zero Harm - Our Journey
Results Energy Service Fossil
80356
63
10
11/12
1075106686Safety Concerns8896155Near Miss Reports
10712593Total number of Accidents
7452241Number of Lost Days176RIDDOR Incidents
10/1109/1008/09HS&E Comparison
No RIDDOR incidents for 21 consecutive months in Field Service.
No RIDDOR incidents for 28 consecutive months in the Facility.
FY12 close out AFR Rate 0.05 against a target of 0.40.
100% close out of safety concerns.
May 10, 2013 Siemens Energy Service UK&IPage 26
Zero Harm - Energy Service UK&I
Zero Harm must mean just that.
No accidents.
No incidents.
No harm.
May 10, 2013 Siemens Energy Service UK&IPage 28
WelcomeGraham HartleyManaging Director, Siemens Energy Service
May 10, 2013 Siemens Energy Service UK&IPage 29
Housekeeping
No Fire Alarms plannedFire exits either side around the roomFire Assembly Point at the front of the building
Please turn off your mobile phones / BlackBerrys
May 10, 2013 Siemens Energy Service UK&IPage 30
Health & Safety guiding philosophy
Our zero harm philosophy is very clear. It has to be something in the hearts and minds of all our employees that safety comes first - so no matter what the contract is, how important the customer, or how close the deadline is, we will not compromise and we will not put the health and safety of our people at risk
Matthew ChinnManaging Director, Energy Sector UK & Cluster Lead Energy NWE
“
”
May 10, 2013 Siemens Energy Service UK&IPage 33
Energy Service - Committed to Zero Harm
•Why we are here?
•How far have we travelled on our Journey?
•What has been achieved?
•Where we want to be?
•How do we get there?
May 10, 2013 Siemens Energy Service UK&IPage 34
The Continued Path to Zero Harm Ken AndersonHead of Health, Safety & Environment
May 10, 2013 Siemens Energy Service UK&IPage 36
People - Creating a positive H&S culture
12
3Organisational Development
Inju
ry R
ate
Stage 1 - Dependent (Rules based)Stage 2 - Independent (Self)Stage 3 - Interdependent (Team)
May 10, 2013 Siemens Energy Service UK&IPage 37
Behaviours – Where we want to be
Demonstrate Care for myself, my colleagues and my family by
Being a visible role model at all times
Devoting personal time to safety
Making resources available for safe working
Listening and acting on feedback
Setting clear expectations and consequences
Encouraging learning and sharing
Rewarding positive safety behaviour
Stopping and challenging unsafe behaviour and environments
May 10, 2013 Siemens Energy Service UK&IPage 40
People - Creating a positive UK Energy Sector H&S culture
Edict control
12
Acceptance& compliance
Commitment& Dedication
3
Natural Instincts
Organisational Development
Inju
ry R
ate
Stage 1 - Dependent (Rules based)Stage 2 - Independent (Self)Stage 3 - Interdependent (Team)
May 10, 2013 Siemens Energy Service UK&IPage 42
People - Creating a positive UK Energy Sector H&S culture
Edict control
12
Acceptance& compliance
Commitment& Dedication
3
Natural Instincts
Organisational Development
Inju
ry R
ate
Stage 1 - Dependent (Rules based)Stage 2 - Independent (Self)Stage 3 - Interdependent (Team)
May 10, 2013 Siemens Energy Service UK&IPage 45
What are YOU going to do to raise our Health and Safety standards?
May 10, 2013 Siemens Energy Service UK&IPage 46
Zero Harm - Energy Service UK&IFeedback
Questions we askedWhat are our barriers to achieving Zero Harm?What are You going to do to raise our Health and Safety standards?What key messages will you take away from this session?Where do you think we are on our journey?
Top 7 Barriers relate to:Time/Customer PressureGrowthProcedure/ProcessCommunication / ReportingResourceAttitude/ CultureTraining
Glasgow session
May 10, 2013 Siemens Energy Service UK&IPage 47
What key messages will you take away from this session?
May 10, 2013 Siemens Energy Service UK&IPage 52
Zero Harm - Break the chain
Many factors cause accidents, but…90% of accidents caused directly
or indirectly by human actions.Accidents depend on a chain of
events.Break the chain – no accident
happens.Little things can have a massive
effect.Not about blame but prevention.
May 10, 2013 Siemens Energy Service UK&IPage 53
Committed to Zero Harm –Where we want to be
Our Zero Harm Journey continues…
The journey involves each one of us.Your safety is personal to you.It is linked to a "Don’t Walk By" culture.Removing hazards, reducing the risk
of harm for the safety of ourselves and those around us.Culture change throughout the business. It will change the way we all think about
Health & Safety.
May 10, 2013 Siemens Energy Service UK&IPage 54
EveryoneNobody should be afraid to ask
a question or challenge unsafe behaviour.Always report incidents and
near-misses.
Supervisors & ManagersListen to concerns, offer answers
and keep the conversation going.
Speak Up!
May 10, 2013 Siemens Energy Service UK&IPage 55
LOOK AFTER ME
LOOK AFTER YOURSELF
LOOK AFTER EACH OTHER