Objective type QuestionsSECTION 1 Short Answer of Questions Chapter 1.................Communication1-What is the definition of Communication?Ans. Mutual exchange of useful information through written oral or non verbal manners to achieve an object is called communication.OrA process of transmitting and receiving a message through the word of mouth, in written form or through body language to produce a response.2-What are the meanings of Latin words 'communico' and 'communis'Ans. Communico means to participate or impart and communis means common.3-What are the three elements of communication?Ans. i) Purpose of communicationii) Know your audienceiii) Select the media4-What are the main steps of the communication process?Ans. 1-Sender 2. Encoding 3.Message 4.Receiver 5. Decoding 6.Act 7.Feed back 8.Follow up5-What is decoding?Ans. It is the translation and interpreting of the message for understanding it.6-What are objectives of communication?Ans. writes three objectives of communicationi) to informii) To persuade and iii) to solve the problem.7-What are the benefits of communication?1- It is life blood of an organization2-It helps in smooth functioning 3- It helps in planning4-In making and implementing decision5-Builds public relations8-What is importance of communication in an individual's life Or in one's personal career?Ans. It is helpful in performing duties, for promotion and professional reputation.9-What is the great global value?12Ans. Communication is a great global value.Chapter 2........Communication Process

10-What is communication process?Ans. Step by step flow ( ) of a message from the sender to receiver is called communication process.11-What are the steps of communication?Ans. Conception/perception 2-Encoding3-Tranmission4-Reception5-Decoding 6.Feedback12- What are the elements or components of communication process? 1-Context 2-Sender 3-Message 4-Channel or Media 5-Receiver 6-Fedback13-What is Context?The situation in which the message is thought conceived and created is called context.14-What is decoding and who is decoder?The translation of the message to understand it is called decoding and the person who does so is decoder.15-What is encoding?The formulation of message is called encoding and the person who creates the message is called encoder.16-What is feedback?The reaction or response of the receiver that reaches the sender is called feedback.17-What is media?The channel or source through which message is carried to the receiver.18-What are the barriers of communication?A few barriers are;1-Semnatic2-Physical3- Mechanical4-Perceptual Chapter 3 .......Kinds of communication19-What are the major kinds of communication?There are two major kinds of communication1-verbal communication2-non verbal communication20-What are the two kinds of verbal communication?These are written and oral communication21-What is verbal communication?The communication which involves words either these are written or spoken is called verbal communication22-What is non verbal communication?

The kind of communication which does not involve spoken words is called non verbal communication. It consists of body language23-What is body language?The gestures and motions of body including our tone which we use during our conversation are called communication.24-What is oral communication?Sending message through the spoken words is called oral communication25-What are the three aspects of non verbal communication?These are 1-Appearance; how a thing, place or person looks 2-Body language; motions and gestures of body3-Silence, time, space and colour26-What is kinesics?Ans. Body language is called kinesics.27-What are the four aspects of kinesics?1-Facial Expressions 2-Body Movements' 3-Smell and Touch 4-Voice Quality28-What is paralanguage?Ans. The non lexical aspect of communication as intonation, hesitation noises, gesture, and facial expression29-What do you mean by proxemics?The space around the speaker is called proximics. It also includes the arrangement of the space and way of using it.Chapter 4............7 C's of Communication 30-What are 7 C's of effective communication?Ans. The principles and qualities of good communication begin with the letter C that is why these are called Seven C's. These are:1. Clearness 2. Conciseness 3. Completeness 4.Correctness 5.Courtesy6. Consideration and 7.Concreteness 31-What is Conciseness?Ans. To say more in less words or fewer words 32-What is Correctness?Ans. Accuracy of form language and expression is called Correctness33- What is Consideration? Ans. Focusing on the listener or reader, on 'YOU' instead of 'we' or'I' is called Consideration.34-What is concreteness?Ans. To be vivid definite and specific is called concreteness.

35- What is Clarity or Clearness?Ans. To convey the message in simple and easy language so that the receiver may understand it easily is called clarity.36-What is completeness or comprehensiveness?Ans. To convey full information about the facts to the reader is completeness.37-What is courtesy?Ans. To express good polite and sincere attitude while exchanging information is called courtesy.38-What are the 5 W's of completeness?Ans. These are What, When, Where, Why,Chapter 5--------------------Listening skills39-What is listening skill?Ans. Hear to understand is called listening. It involves not only ears but also mind.40. What is listening according to Lannon and Dumont?It is a complex process of receiving deciphering accepting and storing the heard voices.41-what kind of skill listening is?Ans. Listening is a decoding or receptive skill.42-What is the purpose of listening?Ans. The basic purpose of listening is to get information. Other purposes may include analysis, inspiration, relaxation and socialization.43-What are the main kinds of listening?Ans. There are two basic kinds of listening1-Active listening 2-Passive listening44-What is active listening?Ans. When a listener intentionally listens something with the involvement of mind, it is called active listening.45- What is passive listening?Ans. Hearing without intentional effort to understand is called the passive listening.46-what are the barriers in the way of listening?Ans. These are 1-Fake attention, 2- Lack of interst3- Prejudiced views and 4-Semantic stereotypes (the meaning of a word, phrase, sentence, or text is called semantics).47-Write a few techniques that can improve listening skill?Ans. Prepare for listening 2-possess proper attitude towards the

speaker and the speech 3-be attentive 4- take notes 5-anaylse and summarize.48-Write some general kinds of listening?Ans. Appreciative listening, informational listening and evaluative listening are the general kinds of listening.50-What is deciphering?Ans. Deciphering means assigning of meanings to voices.51- What is Accepting in listening processAns. To interpret or understand the message as the speaker intends is called accepting.52- How much time we spent in listening?Ans. We spend 45% of our time in listening..Chapter 6 ------------------------Speaking 52-What is speaking?Ans. it is a communication skill in which message is conveyed through speaking. 53- How much time we spend in speaking?Ans. We spend 30% of our time in speaking.54- What is the purpose of speaking?Ans. The main purpose of speaking is to convey our message or informother. Other purposes are to persuade, stimulate, entertain, emphasise, instruct and to explain.55- What are the barriers to speaking?Ans. Lack of purpose ,lack of planning, poor atmosphere and body language, wrong selection of words, ignoring the audience and defective delivery are the main barriers to speaking.

56- Write some techniques to improve listening?Ans. To prepare, to determine the purpose, to know the situation, tomake an outline, to choose the main idea, to overcome nervousness and display of proper physical behaviour are some techniques that can improve speaking skill.57-What is pronunciation?Ans. Pronunciation is the method of uttering the words. 58- What is vocal behaviour?Ans. Vocal behaviour means the accent, volume, tone speed, voice quality and pronunciation of the speaker.59- How can we plan a speech?Ans. There are 8 steps of planning a good speech1-Determine the purpose

2-know the audience3-Keep in mind the situation4-select the main idea5-research the topic well6-organise the collected data in logical manner7-select the visual aids8- rehearse and revise the speechChapter 7..................Oral presentation60- What does oral presentation mean?Ans. A spoken statement is called oral presentation. It is the second name of speech.61-What are the kinds of oral presentation or speech?Or What are the methods of Delivery?Ans. There are four kinds of oral presentation or speech?1-Manuscript reading2-Memorised speech3-exteporaneous speech(prepared)4-Impromptu speech(unprepared)62-What is manuscript reading?Ans. Reading out the speech from the paper is called manuscript reading. It is used for long and technical speeches.63- What is memorised speech?Ans. The speaker writes memorise and deliver the speech.64-What is extemporaneous speech?Ans. The speech is prepared and is delivered with the help of written outline note cards and visual aids.65- What is impromptu speech or delivery?Ans. It is an unprepared speech and the speaker is required to speakon the occasion according to the situation. It is always un expectedand hence difficult to deliver.66-What are visual aids?Ans. These are the graphic aids including pictures charts graphs, diagrams and tables. 67-What is pitch?Ans. Pitch is the highness or lowness of the speaker’s voice. It is also quality of a sound governed by the rate of vibrations producingit.68-What is volume?Ans. Volume is the loudness or the softness of the voice.

69-What is vocal quality?Ans. It is quality of sound that enables us to identify the voice ofdifferent persons.70-What is the function of stress?Ans. Stress on important points or words impresses the listeners.Chapter 8.........................Reading skill71-What is reading?Ans. Reading is a process by which we try to understand the text. It is skill of understanding the written material by knowing the meanings and the combination of words.72. What are the principles of reading?Ans. Following are the principles of reading.1-Select the relevant material 2-Conducive atmosphere 3-Effective use of eyes 4-Read actively 5- Proper speed 6-Practice reading 6- Improve vocabulary 7- Sit not lie during reading73. What is scanning?Ans. To read the text quickly to get the relevant piece of information.74. What is skimming?Ans. Skimming is the quick reading of the text to get overall meaning or gist of the text.75. How much time we spend in reading?Ans. What are the kinds of reading?Ans. These are the kinds of reading1- Intensive reading 2- Extensive reading 3-Skimming 4- Scanning 76. What is intensive reading?Ans. Reading with full attention to get the utmost from each and every word.77. What is extensive reading?Ans. The reading of the longer texts to get additional information or pleasure.78. Describe the reading process?Ans. The reading process consists of the following steps1-reading, 2. Thinking, 3 Studying pictures 4-Taking notes and 5-Reviewing the read material.79-what is guessing?Ans. The reader guesses about the text or the book by knowing its beginning, middle and end.80. What is Previewing?Ans. To know something about the text before reading it completely.

It is done by reading the title, contents, last page, back cover andthe introduction.

Chapter 9 .......................Comprehension81. What is comprehension?Ans. Comprehension is a process of knowing the reader’s ability of understanding the text by asking questions about the given text.82. What does context means?Ans. context means words or sentences around a given word or phrase.83. What is précis?Ans. précis is a French word which means summary or gist of a text.Chapter 10 Writing skills84. What is writing?Ans. Conveying the message in the form of phonetic symbols or written words is called writing.85. What are the major aspects of writing?Ans. These are;1. Mental aspect 2. Mechanical aspect 1. Mental Aspect consists of knowledge of language grammar, vocabulary and usage.2. Mechanical aspect consists of knowledge of punctuation and spellings. 86. What are the stages or phases of writing?Ans. These are; (I)Planning or Manipulation ii)Structuring iii)Communication 87. What are the major kinds of writing?Ans. These Are 1. Controlled Writing which consists of substitution tables, dictation and copying exercise.2. Guided Writing that prepares the writer to organise ideas and write them in systematic manners.3. Free Writing, It includes the writer ability to write on any topic asked by the teacher or any examiner.88. What are the principles of writing?Ans. In order to write well following principles are always considered ;1-Purpose of writing should be clear 2- Know the reader 3-Gather your ideas and information 4-Arrange your ideas in a logical order 5- Adopt natural style of writing 6- Write legibly. 

89. What is Prewriting?Ans. It is planning of your writing. 90. What is proofreading?Ans. Reading carefully to check the spelling, grammar and punctuation mistakes in the writing is called proofreading.Chapter 11 .......................Writing Letters91. What is a business letter?Ans. Written correspondence between business people is called business letter.92. How many kinds of letters are there?Ans. there are two kinds of letters 1) Formal Letters, These are written by the officials and organisation.20 Informal letters, these are written unofficially and are also called personal letters.93. What is the format of a letter?Ans. format style and form of a letter means the arrangement of different parts of letter on the paper.94. What are the styles or formats of a formal letter?Ans. Block style 2. Semi- Block style 3. Full block style 4. AMS simplified style95. What are the major kinds of business letters?Ans. Following are the major types of letters 1. Enquiry Letter; written for getting information from the suppliers about goods and services.2. Order Letter; It is written to place an order for purchasing something.3. Claim letter; It is written by the customer to replace a thing service or policy.4. Adjustment letter ‘written for the compensation of a complaint.5. Credit letter. Written by a company or person to request supply on credit.6. Collection letter; a letter written for asking the overdue payment.7. Sales letter; written for persuading the people to purchase a product or service.8. Goodwill Letter; it includes congratulation invitation, sympathy condolence etc.9. Letter of complaint; it is written to complain about the quantityor quality of the supplied goods.

96. What are the essential parts of a business letter?Ans. A letter has seven essential or standard parts1. Letter head or heading. (Writer’s address)2. Date3. Inside address(receiver’s address)4. Salutation(courteous way of beginning a letter)5. Body of letter(The main message of the letter)6. Complimentary close (formal and courteous way of closing a letter)7. Signature(Name and signature of the writer)

Chapter 12 ........Writing Job Application97. How many kinds of Job application are there? Ans. There are two kinds of job application1-Solicited (Requested) job applicationIt is an application that is written in response to an advertisement.2-Unsolicited job application.It is an application that is written to future employer who has not advertised the jobs yet. The applicant hears about a vacancy or justsends the application supposing that there might be a job.98. What is Resume Or CV?Ans. Curriculum Vitae

Chapter 1- Communication1-Act of producing verbal or non verbal message is called……………2-Communication may be verbal or……………………….3-Communication is a ………….way process.4-Communication occurs in the mood of ……………..understanding.5-The basic purpose of communication is to ………………..6-The process of focusing on some details is called…………..7-Omission of undesirable parts of a message is called……………8-Communication skills are …………….in number.9-The meanings on which most people agree are called…………..10-The meanings that arouse personal reaction are called………….11-Information up down and across the organization are called……..12------communication carries information in and out of the organization.13-A conclusion made by reasoning is called ……………

14-The study of choice of words is called…………..15-Communication taking place between peers is called……….16- Every person sensory …………..is different.17-Communication is a …………of ideas facts opinions and experiences.18-Communication is life ………..of every organization.19. Effective communication has a great ……….market value. 20-communication holds a key to ……………1-Communication 2-nonverbal 3-two 4-mutual 5-inform 6-abstarcting 7-filtering 8-four 9-denotative 10-connotative 11-internal 12-external13-inferring 14-diction 15-horizontal 16-perceptions 17-exchange 18.blood 19-global 20- success Chapter 2- Communication Process1-Effective communication brings desired ……………….2. Step by step flow of information from sender to receiver is called………….3-Act of designing message is called ……………4-Changing the symbol of message into meanings is called……5-……………is the response of the receiver sent to sender.6-……… is the means through which message travel from sender to receiver.7-Silence is also used as …………..8- Usual dictionary meanings of a word are called………9-Slanting is the …………….statement in presenting facts.10-Communication process consists of …………….components.11-The source…………….the message.12-The sender may be called………….13. The receiver of the message is called…………….14-The success of message is evaluated from ……………15- Factors that block the way of communication are called…………1-Results 2-communication process 3-encoding 4-decoding 5- feedback 6-media 7- feedback 8-denotation 9-biased 10-seven 11-encodes 12-encoder 13-decoder 14-feedback 15 barriersChapter 3 KINDS OF COMMUNICATION1-Verbal communication is the process of communication with ---------------2-In verbal communication words are used as----------------------3-Non verbal communication is process communication without --------------------4- Appearance means how one ……………….5-Words are spoken in ……………..communication

6-In verbal communication ……are used as medium.7- The study of body language is called……………………..8- The study of space language is called…………………….9- The study of time is called……………10- The voice quality and extra sounds that we while speaking are called…………………11- A way in which a person stands, walks, or sits is called……12- Expressive movement of a part of body is called……….13. …………..communication is divided into oral and written communication.14- Oral communication is also called ……………..communication.15. Oral communication brings immediate…………….16- …………of meaning of message is the main disadvantage of oral communication.17.85 % of our communication comes through ……………..communication.18- Two persons while communing with each other should be ……….. Inches away from each other.Answers1-words 2-medium 3-words,4- looks, 5-oral 6-words 7-kinesics,8-proxemics 9- chronemics 10-paralanguage 11-posture 12-gesture 13.verbal 14- interpersonal 15-feedback 16- Distortion 17- non-verbal 18-13 to 16Chapter 4 C QUALITIES1-Principles of good communication are also called ………C Qualities2-The C Qualities are ……………..in number. 73-Conciseness means to say something in the ………….possible Words. Fewest4-…………………is the accuracy of form language and expression. Correctness5- You attitude is also called……………….Consideration6- A specific ,definite and vivid message is ………………Concrete7-Sender and receiver differ in their mental ………………approach/filters.8-Please and thank you are …………..words. courteous 9-Cliché refers to an ……………phrase. Old/orthodoxChapter 5 LISTENING SKILLS1-Hearing with attention is called…………….(Listening)2-Listening is a process in which …………….elements are involved.(Five)3-In listening ……………..means our ability to hear.(Receiving)4- In listening …………..means limiting our attention to a specific voice.(Focusing)

5-In listening …………….means assigning meanings or decoding the words received.(Deciphering)6-We spend our ----------------% time in listening.507-The rate of speech is between ……………words per minute.80 and 1608-Thinking speed is ……………times faster than speaking speed.49-Noise and poor lighting are part of …………distraction. external10-Day dreaming and headache becomes ………….distractions. internal listening11-Listening is an active process of receiving ………….stimuli. Oral12- Hearing is ……………listening. Not13-Hearing is a ………………..and unconscious activity. Passive14-Listening is an active and ………….process. conscious15-Difference between speaking and listening 

speed is called…….lag timeChapter 6 ......................Speaking1-We spend …………..% time in speaking. 302-Physical behaviour means how one …………looks3-Vocal behaviour means how one ………..sounds4-Speech is mode of communication in which a message is conveyed through …………..words. spoken5-Improve your non verbal …………for effective speech. behaviour6-Highness or lowness of voice is called …………pitch….7- A speaker impresses the audience with physical and …………behaviour.Vocal8-You can overcome ………….by effective planning and preparation. (Nervousness9-Adapt your speech to the …………….( Audience)10-poor body language may be a ……………to effective speech. (Barrier)CHAPTER 7 ...........ORAL PRESENTATION1-On the spur speech is called ............(Impromptu)2-In speaking pitch should be ................(Varied)3-Average Word rate of speaking is 80 to ..........word per minute. 1604- Lack of variety creates ...........(MONOTONY)5-Use your body movement as an aid not as ............(DISTRACTION)6-Adapt your posture to the audience ...........(NUMBER/Size)7-Extemporaneous method allows speaker to use .......(NOTES)8-The first step in preparing oral presentation is to determine

the ................(purpose9- While preparing speech ,the speaker should ............the audience(analyse10- There are .........ways of oral presentation(four11- The best way of making a speech is .......(extemporaneous)12- In ...........delivery, a speech is made with the help of notes.(extemporaneous13- In .........delivery ,the speaker fears to forget.(memorised14- In ........delivery speech is read out from the paper.(reading15- Charts ,graphs tables etc are called ............(visual aids16- A good speech has ..........parts. (three)CHAPTER 8......................... READING1-Reading is a ...........skill(productive2-Of their time people spend ..........% on reading.(163-College work involves .............% reading.(854-General view of reading is called.............(skimming5- Looking for a specific piece of information in a text is called ................(scanning6- A student should adopt ...............reading.(intensive7-Reading in a leisure time is known as ..........(extensive)8-Reading is to mind what ...........is to body.(exercise)9-Reading maketh a man ...............(full)10-While reading move your ........not head.(eyes)11-The book should be ..........to 15 inches away from eyes.(13)12-Read by ...........not by words.(phrases)13-Extensive reading stresses on .............(fluency)CHAPTER 9 COMPREHENSION1-Comprehension means ..............(understanding)2-To judge reader’s ability of understanding by questions and answers is called ..........(comprehension)3-Answer to question should be in .........sentence.(complete)4-Try to understand the meaning unknown words from .........(context)5-The answer to the ............should be complete and relevant.(question)6-.............means words or sentences around a given word.(Context)7-The length of précis should be ........of the original text.(one third)CHAPTER 10 .......................WRITING 

1-Writing is an active and ...........skill.(productive)2-Writing maketh an .........man.(exact)3-Writing is neither easy nor ...........process.(spontaneous)4-Writing requires production of ............symbols.(graphic)5-..............is the order of ideas in which they are presented .(organisation)6-People spend ..........% of their time in writing.(9)7-Important information is put into .........instead of speaking.(writing)8-Presenting is the ..........step in writing process.(final)CHAPTER 11 LETTER WRITING1-An ..........letter is a request for getting information.(enquiry)2-A response to a claim letter is called...........(Adjustment letter)3-A credit person checks three ............of the applicant.(C’s)4-The ...........format does not use salutation and complimentary close.(simplified)5-There are .........compulsory letter parts. Seven)6-The first compulsory letter part is called............(Letterhead)7-..................is the address of the person who sends the letter.(Letter head)8-.............is the address of the person who receives the letter.(Inside address)9-The last compulsory letter part is called ............(Signature)10-The ................lets the receiver know at the glance what theletter is about.(Subject)11-In the full block format all the parts of letter make one........At the left hand margin. (block)12-In block format inside address ,date ,complimentary close and signature are arranged on the ................(right hand margin)13-In semi block style every paragraph is ..........(indented)14-Using no punctuation mark is called..........(open style)15-Letter to relatives and friends are called ..........letters.(personal)16.Letter to editors are kind of ..............(Formal letters)17-.......... format eliminates salutation and complimentary close.(AMS)CHAPTER 12 JOB APPLICATION1-A job application is like a ...........letter.(sales2-The major purpose of the job application is to ...........the

employer.(convince3-There are .........types of job application.(two4- The job application may be solicited or .........(unsolicited5-The application written in response to an ad is called ...............(solicited6-The application for which no ad was given is called ................(unsolicited7-The detail about job is called ...........(job description)8-The other name of CV is ................(resume9-The applicant should focus on the interest of the ......(employer10-Generally a job application has .........parts.(three11-Written request for job is called.......(job application)12- CV is the abbreviation of curriculum.........( CURRICULLUM vitae)Akram Saqib AP GCC SAHIWAL SECTION 4 CHOOSE THE CORRECT OPTION (MCQ’S)CHAPTER 11. The word communication comes from the ...................language.a)German b)English c)Latin d)Italian2-The communication meansa)To share b) to talk c) to tackle d) to discuss3-The basic purpose of communication is a)To inform b) to form c)to confirm)to reform4- the process of focussing on some details is calleda)Abstracting b)inferring c)choosing d)deciphering5-conclusion made by reasoning from evidence are calleda)Results b)ideas c) inferences d)opinions6-the meanings on which most people agree are calleda)Connotative b)figurative c)responsive d)denotative7-the meanings that arouse personal reaction are called a)Connotative b)denotative c)active d)creative8- the problems in which words and symbols convey different meaningsto different people are calleda)Bypassing b)communication c)slanting d)stereotyping9-communication from higher to lower ranks is calleda)Backward flow b)outward c)downward d)forward10-communication between peers is calleda)Horizontal b)equal c)upward d)downward11-the Latin word communico means

To care b)to share c)to start d)to stare12.communication is a process of conveyinga)Message b)money c)books d)parcel13-communication is to persuade thea)sender b)receiver c)customer d)buyer14-communication is ..............of every organisation.a)Life blood b)process c)warning d)reality15-communication is necessary for a)promotion b)progress c)prosperity d)allkey1-d6-d11-b 2-a7-b12-a 3-b8-a13-b 4-a9-b14-a 5-c10-b15-d

CHAPTER 21-The first step in communication process isa)conception b)encoding c)transmission d)reception2-The last step in communication process isa)conception b)encoding c)transmission d)feedback3-Attributing different meanings to same word is calleda)by passing b)slanting c)stereotyping d)fact4-frozen evaluation is calleda)stereotyping b)gap c)slanting d)ideology5-Biased statements in presenting facts is calleda)slanting b)bypassing c)encoding d) feedback1-a 2-d 3-a 4-a 5-a6-There are ................components of communication processa)four b)five c)six d)seven7-The person who sends the message is a)encoder b)decoder c)receiver d)postman8-The process of putting ideas into the message is called?a)encoding b)decoding c)reading d)listening

9-Listeners and readers are a)Encoders b)mode C)decoders d)channel10- Feedback is the response of the a)sender b)receiver c)source d)encoder11-Sucees of message is evaluated througha)channel b)sender c)language d)feedback12. Factors that block the way of communication are calleda)problems b)barriers c)systems d)sources6-d 7- a 8-a 9- a10- b 11- d 12- bCHAPTER 31-Verbal communication coveys message througha)words b)gestures c)touch d)postures2-In verbal communication words are used as a)weapons b)helpers c)guides d)medium3-In oral communication words are a)spoken b)written C) deleted D)selected4-Non-verbal communication is a communication without a)words b)gestures c)forms d)touch5-The study of body language is calleda)kinesics b)proximics c)chronomics d)phonetics6-The study of time is calleda)kinesics b)proximics c)chronomics d)phonetics7-The study of space is calleda)kinesics b)proximics c)chronomics d)phonetics1-b 2-d 3-a 4-a 5-a 6-c 7-a CHAPTER 41-Principles of effective communication are called.a)C qualities b)5 C’s c)6 C’s d)8C’s2-Clarity is achieved by choosing ..........wordsa)easy b)hard c)long d)difficult3-A concise message is complete without being a)clear b)brief c)wordy d )correct4-Completeness f message depends on a)2 W’s b)5 W’s c)7 W’s d)w and h5-Consideration is also calleda)we attitude b)you attitude c)he attitude d)I attitude6-If we want to be concrete we must be A)general b)vague c)indirect d)definite7-Old orthodox and tired phrases are called a)Statements B)idioms c)clauses d)Clichés

8-A letter written in courteous way seemsa)smiling b)crying c)walking d)talking1-a 2-a 3-c 4-b 5-b 6-d7-d 8- aCHAPTER 5.......... Listening1-Listening is an acquired a)skill b)quality c)feature d)thing2-Skill is a practised a)growth B)ability C)programme D)scheme3-Listening is complex and selective process of A)4 elements B)5 elements C)6 elements D) 7elements4-We spend on listening nearlyA)30% B)40% C)50% D)60%5-Our ability to hear voices is calledA)speaking B)deciphering C)storing D)receiving6- Limiting our attention to specific voice is calledA)focusing B)deciphering C)storing D)receiving7-Assigning meanings to the words received is calledA)speaking B)deciphering C)storing D)receiving8-People wrongly think that hearing is A)Listening B)speaking C)reading D)writing9-Understanding speaker’s feeling is calledA)sympathy B)empathy C)telepathy D)antipathy10-Of all communication skills the most used skill isA)listening B)writing C)reading D)speaking11-Listenimng is an active process of receiving stimuli namedA)aural B)oral C)visual D)nasal12-Semantic stereotypes are words that are A)pleasing B)annoying C) curt D)polite13-Monotone bore the a)speaker b)listener c) orator d)writer14-Psuedo listening is a)attentive b)inattentive c) intensive d)extensiveanswers1-a 2-b 3-b 4-c 5-d 6-c 7-d8-b 9-b 10-d 11-b 12-b 13-b 14-b

CHAPTER 6 ..........Speaking1-Speech is an index of a)face b)body c)mind d) man2-Extemporaneous method is a method of 

a)writing b)speaking c) listening d) reading3-Focussing on voice during speech adds toa)verbal b) non verbal impression c)formal d)negative4-Speaking in vast context mansa)inquiry b)speech c)interview d)dialogue5-All speech is a)persuasion b)amusement c)comfort d)request6-Physical behaviour means how you A)talk B)sound C)write D)look7-Vocal behaviour meansa)look b)sound c)talk d)walkAnswers1-a 2-b 3-b 4-b 5-a 6-d 7-bCHAPTER 7 Oral Presentation1-First step of preparing oral presentation is to determine the A)audience B)Purpose C)message D)topic2-Practice for best performance is calleda)attempt b)preparation c)rehearsal d)grooming3-The kinds of speech are a)4 B)5 C)7 D)24-The best way of oral presentation isa)impromptu b)memorised c)reading d)extemporaneous5-Making speech with help of notes is calleda)impromptu b)memorised c)reading d)extemporaneous6- Speech without prior preparation is calleda)impromptu b)memorised c)reading d)extemporaneous7- Stress on important words may impress the a)speaker b)listener c)reader d) writer8-Highness or lowness of speakers voice is calleda)pitch b) tone c) speed d) quality9-Body movement should be used as aid not as a)barrier b) distraction c)dance d)movement10-Loudness or softness of speaker’s voice is calleda)volume b) pitch c)quality d)sound

answers1-b 2- c 3- a 4- d 5- d 6- a 7-b 8-a 9-b 10- aCHAPTER 8 Reading1-Move your eyes not head duringa)writing b)reading c)listening d)dancing

2-Reading by phrase is better than reading by a)words b) letters c) sentences d) pages3-Careful and slow reading is called a)intensive b)extensive c) fast d)scanning4-Extensive reading is a sort of a)outside reading b)inside c)indoor d)outdoor5-Reading a passage very quickly is called a)scanning b)skimming c)reviewing d)studying6-Looking for a specific piece of information in a text is called a)scanning b)skimming c)reviewing d)studying7- A student needs a)extensive b)intensive c)skimming d)scanninganswers1-b 2-a 3-a 4-a 5-b 6-a 7-bCHAPTER 9 Comprehension1-The word comprehension meansa)listening b)understanding c)speaking d)answering2-Answer in comprehension should beA)complete b)sketchy c)disorganised d)faulty3-Words or sentences around given word are a-preface b)reference c) context d)explanation4-Comprehension passage requires intensive a)listening b)speaking c)writing d)reading5- In vast context comprehension means answering a)letters b)calls c)questions d)reports6- Answer should be according to a)-passage content b)your knowledge c)book d) timeanswers 1-b 2-a 3-c 4-d 5-c 6-aCHAPTER 10 Writing1-Write to express not toa)compress b)depress c) impress d)suppress2-People spend on writing a)9% b)19% c29% d)39%3-The first step in writing process is a)proof-reading b)prewriting c)presenting d)revising 4-Cheking for errors in written material is called a)proof-reading b)prewriting c)presenting d)revising 5-The least used communication skill is a)speaking b)writing c)reading d)writing

6-Before writing your ideas first a)analyse b)organise c)assess d)evaluate7-Forming sentences with words is called a)manipulation b) structuralization c)comprehension d)communicationAnswers1-d 2-a 3-b 4-a 5-d 6-b 7-b