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Building a Performance-Based Culture
| Date post: | 21-Oct-2014 |
| Category: |
Business |
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Building a
Performance-Based
Culture
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Would you consider
your organization to
be a performance-
based organization?
a. Yes
b. No
c. No, not yet
Beyond Performance
by Scott Keller and
Colin Price
It’s not the destination – it’s the
journey that’s valuable.
Building a high performance culture is like
that. If you ONLY focus on the results, you’re
only focusing on part of the picture. It takes
BOTH building organizational performance
and organizational health.
Skills and Knowledge
Remedial
Action
Learning Performance
Management
Engagement
POOR
GOOD
LOW HIGH
Mo
tiv
atio
n &
Att
itu
de
What You’ll Learn: Five interdependent
components of high performing
organizations, including:
Customer Approach
Strategy
Leadership
Process and Structure
Culture
High Performance Organizations
It’s the culture!
It’s the
leaders!
It’s the results!
It’s me!
Do a search on
Amazon and you get…
SEARCH RESULTS:
Companies = 1,477
Teams = 3,319
Leaders = 704
Leadership = 1,051
Low performance
leadership = 34
Where is your
company compared
to where you want
to be?
a. Ahead.
b. About where we
expect.
c. Behind.
d. Truthfully – we don’t
know.
How do you know?
a. We have well-defined goals and
measure progress towards them each month.
b. We have goals and we look at
metrics about each quarter.
c. We look at metrics annually.
d. We do not have a well-defined
set of criteria to measure
organizational success.
The curious paradox is
that when I accept
myself just as I am, then I
can change.
SOURCE: Carl R. Rogers
President of American
Psychological Association, 1946
Author of, On Becoming a Person, 1961
CREATING A PERFORMANCE-BASED CULTURE
• Define success criteria.
• Set actionable goals.
• Encourage frequent and
continuous feedback.
• Review progress.
• Lead by example and
evaluate objectively.
SOME ORGANIZATIONS
PERFORM BETTER THAN
OTHERS
Can these reasons be
explained beyond theory?
Can my organization
repeat or model some of
them?!
What Do High Performing Organizations
and Teams Have in Common?
Strategy
Leadership Customer Approach
Processes and Structure Values and Beliefs
STRATEGY Organization’s performance
measures match the
organization’s strategy.
Organization’s strategic plan is
clear and well thought out.
Employees exhibit behaviors
needed to execute the strategic
plan.
Far better than most leaders, Jobs intuitively
understood the power of cultural influence in
sustaining the strategic capabilities implicit in his
perpetual vision of creating, as he put it, “an
enduring company where people were motivated
to make great products...a company that will
stand for something a generation or two from
now.
SOURCE: Jon Katzenbach , The Steve Jobs Way
Strategic Approach and
Consistency
Steve's major impact was on
the strategic direction of the
company… made this vision
a reality by overseeing the
IPO of Pixar stock in
1995…He foresaw that if
they had that capital, it
would give them the
independence to create a
body of work and to
become a brand that would
become as powerful in
entertainment as Disney.
David Price
The Pixar Touch
CUSTOMER APPROACH Customers are the most
important factor for developing
new products and services.
Organization accurately targets
its customers’ long-term needs.
Organization exceeds customers’
expectations.
Customer Approach
External focus
Philosophical
approach
Internal design
Results Rule
It’s about building
a culture where
excellence thrives.
Delivering service
to you customers.
Shameless self- promo
Check out the course in BizLibrary’s
Streaming Video Library
LEADERSHIP Clarity about organization’s
performance expectations.
Person with best skills and
knowledge promoted to roles.
Employees believe their behavior
affects the organization.
Our culture is our key
competitive
differentiator. If we
lose our culture, we
lose who we are.
SOURCE: Herb Kelleher
Chairman of Southwest Airlines
Supervisory
relationships
are the most
important
drivers of high
performance.
Engagement. Productivity.
Turnover. Satisfaction
PROCESSES
AND STRUCTURE
Organization’s performance
measures are clearly defined.
Employees receive the training
and development necessary to
do the job.
Organization keeps current with
state-of-the-art technological
advances.
Processes and Structure
Relentless drive to
improve
processes.
ENTIRE business
plan is a process!
CULTURE
VALUES
AND
BELIEFS
The organization emphasizes a
readiness to meet new
challenges.
A shared value of a commitment
to innovation.
Most employees think the
organization is a good place to
work.
Company Culture
• Deliver WOW Through
Service
• Embrace and Drive
Change
• Create Fun and A Little
Weirdness
• Be Adventurous,
Creative, and Open-
Minded
• Be Passionate and
Determined
• Be Humble
CREATING A PERFORMANCE-BASED CULTURE
• Define success criteria.
• Set actionable goals.
• Encourage frequent and
continuous feedback.
• Review progress.
• Lead by example and
evaluate objectively.
BIZLIBRARY.COM
In a world of learning and development where
complexity is the enemy, BizLibrary has developed a
to delivering high
quality learning, anywhere, anytime.
MICHAEL ROCHELLE Chief Strategy Officer
Brandon-Hall Group
BIZLIBRARY.COM
RECOMMENDED RESOURCES
Quick Talks: Dan Pink: Gaining
Engagement through Autonomy
[video]
Collaboration Creates Value [video]
Mentoring: Matching Proteges with
Mentors [video]
Criteria for Performance Excellence
[video]
Results Rule! Build a Culture that
Makes Your Team a Hero [video]
BIZLIBRARY.COM
Some recommended resources…
Leadership Lesson Video:
Being an Effective Change Leader
(3 minute video)
Leadership Lesson Video:
How Senior Leaders Can Create an
Adaptable Organization
(3 minute video)
BIZLIBRARY.COM
Free trial of the BizLibrary Collection
or Demo of Technology Solutions
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing library of on-demand
training videos and eLearning courses today!
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Jessica Batz
Marketing Specialist
@jessbatz
@BizLibrary
Additional Resources
• The Dynamics of High Performing
Organizations, Resource Development
Systems
• Leading Change, John P. Kotter
• Leadership is an Art, Max DePree
• The Effective Executive, Peter Drucker
• The Steve Jobs Way, Strategy + Business,
May 2012
