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The top documents tagged [agent performance]
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agent performance
Pivotal service
516 views
Reset BPO for Better Business Outcomes
509 views
6/2/2009211 LA County1 Quality, Training and Coaching: Best Practices for I & R Contact Centers Amy Latzer Chief Operations Officer 31 st I & R Annual.
215 views
Beyond The Cloud: The Next Generation of Virtual Call Centers
331 views
2013 HDI Session 607: Call Monitoring Scoring for Success
287 views
OpenSpan Webinar Sept. 17th with Donna Fluss, DMG Consulting - Desktop Analytics: Optimizing the Customer Experience
367 views
Build a smart customer service culture with HappyFox
227 views
DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience
233 views
Agency relationships in marketing ds presentation
245 views
The Changing Face of Debt Management & Collections
620 views
The Science of call Success
398 views
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
188 views
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