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The top documents tagged [average handle time]
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Free Training Series | Case Studies in Service Desk and Desktop Support Collaboration | MetricNet Certified
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Free Service Desk Training Series | How to Measure and Ensure Positive ROI in Your Service Desk | MetricNet Certified
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Business Planning Final Project
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Day 2 technology - Legato
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Aegis Insight Newsletter Vol. 5 - Excellence in contact center operations
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Presentación: Atención al Cliente - Presentación: Pantalla Taller - Optimización procesos de ventas Hotsale y Cybermonday - Julio 2014
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8 7-2013
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How To Visualize Your Customer Service IVR Experience
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Leveraging Social Knowledge for Contact Center Performance"
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American Water use BDEx to enhance SAP for utilities
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Controlling Call Abandonment for a North-American Retail Giant
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