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The top documents tagged [christian grnroos]
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christian grnroos
Trust based logic for professional services marketing
179 views
marketing concepts in libraries
89 views
Relationship Marketing, What if.pdf
225 views
How commitment both enables and undermines marketing relationships.pdf
16 views
Listening to Customer Requirements -1
221 views
12-1 Part 5 DELIVERING AND PERFORMING SERVICE. 12-2 Provider Gap 3.
225 views
Relationship Marketing (RM) and The Volunteer Life Cycle
20 views