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The top documents tagged [contact resolution]
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contact resolution
Free Desktop Support Training Series | Cost vs. Quality in IT Support | MetricNet Certified
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Eptica's pitch
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First Contact Resolution - The Performance Driver!
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Hyperquality India Pvt Ltd-Professional services offerings
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HiPath ProCenter Entperprise V7-0 Siebel CRM
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Knowledge Management Foundations KCS Principles - Appendix a & D. E & F
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Green Belt Project Template
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Measuring the Performance of Social Customer Service
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"A strategy and framework for world class Customer Service education, training and development in a 21st century South African utility." Kevin von Berg.
213 views
West Michigan HDI October 10 th, 2012 Amways Lean Office Journey.
218 views
PiT Briefing - Fiona Armstrong - Executive Director, Smart Service Queensland - 14 Feb 2014
545 views
TSIA Webinar: Canon's Best Practices for Field Service
915 views
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