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The top documents tagged [cost of poor customer]
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cost of poor customer
The Customer Experience Scenario
1.832 views
Enabling Customer Centric Capabilities in the Front Lines
257 views
III Conferência CMMI Portugal, Keynote 2: CMMI for Services... not only for IT, Enrique Morey, PIA Consultores
133 views
IBM Social Business, Joseph Preston
433 views
Customer service manifesto
367 views
Customer Experience Monitoring (Generic Version 2)
482 views
OmPrompt - How to Reduce the Cost to Serve while Improving Service. A Financial Analysis of the Order-to-Cash Cycle.
35 views
Evolving From a Shared Email Inbox to a Social Help Desk
2.310 views
Institute of Customer Service Customer service - in a class of its own Business Systems (UK) Ltd – annual conference 23 November 2010 Jo Causon – chief.
214 views