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The top documents tagged [customer citizenship]
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customer citizenship
Designing and Managing Services Marketing Management, 13 th ed 13.
228 views
What are the new service realities ?
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what are the new service realities?
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What are the new service realties
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Inter-Disciplinary Research Agenda on Inter-Cultural Service Systems Wendy Casper John D. Lee Celia McKoy John Ruggiero Jingyun Zhang.
214 views
13 Designing and Managing Services 1. Copyright © 2012 Pearson Education 13-2 Chapter Questions How do we define and classify services and how do they.
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APPLIED MARKETING STRATEGIES Lecture 22 MGT 681. Strategy Formulation & Implementation Part 3 & 4.
226 views
Services Improvement Techniques Polina Baranova Derbyshire Business School.
220 views
Kotler mm 14e_13_ippt
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