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The top documents tagged [customer complaint management]
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customer complaint management
Service Marketing - Love Lock Chapter-13
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What Is Product
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Slide © by Lovelock, Wirtz and Chew 2009 Essentials of Services MarketingChapter 1 - Page 1 CHAPTER 13 Complaint Handling and S ervice Recovery.
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MKT 346: Marketing of Services Dr. Houston Chapter 13: Complaint Handling and Service Recovery.
217 views