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The top documents tagged [customers gap]
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customers gap
Delivery Gap Analysis
119 views
The Gap Model of Service Quality
131 views
ch11
827 views
ITSMa / ACS Presentation
105 views
Michael G. Warner 1 Chartered Marketer EMBA DipM FCIM FIDM Chartered Marketer EMBA DipM FCIM FIDM Michael G.Warner MBA DipM FCIM FIDM.
219 views
So You Want To Change
613 views
Chap001
111 views
Chap02 gaps model
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The rebirth of SERVQUAL in service design
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Theory of alienation in the software industry
1.322 views
Service quality gap
1.476 views
Gap inc
65 views
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