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The top documents tagged [effects of service quality]
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effects of service quality
Delivering Customer Service Dr. Jean-Marie Jean-Pierre Sherita Mance Brian Villalva.
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Effects of Service Quality, Customer Satisfaction and Switching Barriers on Passenger Behavior Intensions in Scheduled Coach Service Authors: William JEN.
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Servqual Tool
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Authors: William JEN & Tang-Jung LU 2003/10/29
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03090569610105762.pdf
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Delivering Customer Service
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