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The top documents tagged [itil guidance]
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itil guidance
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
1.679 views
Understanding ITIL e-systems Forum 2009 October 16, 2009 Filippos Frantzolas MSc MBCS CITP BCS Hellenic Section
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213 views
It Il Foundations Review Questions
240 views
Mapping ITIL to Remedy Applications - Wp_itil
30 views