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The top documents tagged [people perspective]
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people perspective
totalqualityservicemanagementbook1-090715110223-phpapp01
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"A strategy and framework for world class Customer Service education, training and development in a 21st century South African utility." Kevin von Berg.
213 views
The Power of Measuring Change Paul OKeeffe June 2011.
214 views
The Social Strategy Map
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Participatory communication
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Laura Martin
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Global Contact Centre Benchmarking Report 2015 CCW Berlin
742 views
Mdia p3-03-perspectives-150420
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Mdia p3-03-perspectives-150420
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Mdia p3-03-perspectives-150420
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2015 Global Contact Centre Benchmarking Report key findings
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Mdia p3-03-perspectives-150420
30 views
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