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The top documents tagged [perceived service]
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perceived service
Serv Qual
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Review on Service Quality
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Pizza Joint Service Final.doc
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Vital Purchase Criteria Of Customers While Selecting DTH Services & Industry Analysis
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Vodafone Ppt
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Customer Satisfaction (PNB)
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The Basis of the Servqual Model
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Consolidated questions (Chapters 10-18)
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Services: Design and Quality Chapter 5. Distinctive Characteristics of Services Customer participation Simultaneity Perishability Intangibility Heterogeneity.
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Designing and Managing Services Marketing Management, 13 th ed 13.
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Service marketing
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Services marketing
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