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The top documents tagged [process customer expectations]
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process customer expectations
Copyright 2009 John Wiley & Sons, Inc. Beni Asllani University of Tennessee at Chattanooga Service Design Operations Management - 6 th Edition Chapter.
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5-1 Service Design Chapter 5. 5-2 Lecture Outline Service Economy Characteristics of Services Service Design Process Tools for Service Design Waiting.
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Session Client Relationship Management. Session Outline Overview Expectations Complexity CRM Influences 4 C’s.
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Chapter 5 service design
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