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The top documents tagged [provider gap]
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provider gap
Services Marketing Triangle
300 views
06 Service Quality
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Chapter 15 - Managing Demand and Capacity (TM)
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GAPS Model
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Hertz - Service Quality model - oral presentation 23-08-13
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Pantaloons
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Case presentation on jyske bank
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Module 7
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Persona service audit presentation
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Service marketing-case-study-euro-disney-100720061802-phpapp02
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9-1 Part 4 ALIGNING SERVICE DESIGN AND STANDARDS.
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Listening to Customer Requirements -1
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