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The top documents tagged [service mappingblueprinting]
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service mappingblueprinting
Definition of Service Zeithmal & Bitner- Zeithmal & Bitner- “ Deeds, processes & performances” –Deeds- actions of Service Providers –Processes- steps in.
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McGraw-Hill© 2000 The McGraw-Hill Companies 1 S M S M McGraw-Hill © 2000 The McGraw-Hill Companies Part 3 ALIGNING STRATEGY, SERVICE DESIGN AND STANDARDS.
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