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The top documents tagged [service research]
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service research
University of exeter desiging and improving the customer experience in financial services
390 views
JR-AIDEA-2011.pdf
114 views
chapter01im
131 views
Crafting Integrated Multi-channel Retailing Strategy
107 views
hbs
143 views
MM QUIZ 2
118 views
Service science intro 20110606 v1
1.292 views
Kingfisher Airlines
152 views
Linking customer and financial metrics to shareholder value
2.040 views
Servqual (Zeithaml Parasuraman Berry
238 views
Service Innovation - Strategy and Policy
4.100 views
An Introduction to Service Innovation
508 views
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