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The top documents tagged [wrapup time]
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wrapup time
5/21/2008211 LA County1 211Centers Doing it – The How of Metrics Amy Latzer Chief Operations Officer, 211 LA County 30 th I&R Annual Training and Education.
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Contact Centers Reinvented: Introducing OpenACD
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Math Centers
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Day 2 technology - Legato
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Presented by: Martin Johnson, V.P. Operations Effective Telemarketing What it takes to make it work.
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UX Design and Research. Design problem: ◦ Design a new application for license activation 3 key components: ◦ An interface to create and extend trials.
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Article: Article: ‘ Ignorant Theory And Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services ’ By : By : Paul Thompson,
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