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The top documents of sits-the-itsm-show

Marketing the value of your service desk, Simone Jo Moore
Marketing the value of your service desk, Simone Jo Moore
52 views
The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink Elephant
The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink Elephant
41 views
Internal IT relationships in the world of virtual - IT John Murnane, Alemba
Internal IT relationships in the world of virtual - IT John Murnane, Alemba
22 views
How Agile rescued the Telegraph’s service desk - Carol Johnson, Daily Telegraph
How Agile rescued the Telegraph’s service desk - Carol Johnson, Daily Telegraph
67 views
Next-generation IT service skills - Duncan Watkins, Corporate Executive Board
Next-generation IT service skills - Duncan Watkins, Corporate Executive Board
115 views
Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks
Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks
33 views
Re-think your service delivery: breaking the cycle
Re-think your service delivery: breaking the cycle
35 views
Business relevance: ITSM which delivers outcomes - Simon Kent, Sollertis
Business relevance: ITSM which delivers outcomes - Simon Kent, Sollertis
66 views
Essex County Council’s journey to ITIL maturity - Louise John, Essex County Council
Essex County Council’s journey to ITIL maturity - Louise John, Essex County Council
18 views
The discipline of major incident management - Richard Josey, Unisys
The discipline of major incident management - Richard Josey, Unisys
31 views
Doing more with less – a crash course in lean ITSM - Daniel Breston, Qriousity
Doing more with less – a crash course in lean ITSM - Daniel Breston, Qriousity
44 views
Perfecting the service desk personality mix Ian Connelly and Gregory Baylis-Hall
Perfecting the service desk personality mix Ian Connelly and Gregory Baylis-Hall
81 views
Is collaboration the future of business IT? - Patrick Bolger, Hornbill
Is collaboration the future of business IT? - Patrick Bolger, Hornbill
26 views