Perfecting the Service Desk Personality MixIan Connelly & Gregory Baylis-Hall

3rd June 2015

#bcsSMSG15

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#ITIL

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Evolution of the Service Desk

Evolution of Ian & Greg

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SDI – Anatomy of the Service Desk (2012)

LFB – Station Workloads and Capacity – (2013)

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Ski

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ExperienceHDI – The War For Talent 2012

Nine to Fiver

Stepping Stoner

Value

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Experience

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