Post on 23-Dec-2015
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© 2009 IBM Corporation
IBM Global Technology Services
Field Force AutomationExecutive Overview
© 2009 IBM CorporationIBM Global Technology Services
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Agenda
Business Issues for Mobility
IBM Field Force Automation (FFA)
Mobile Device Management Services (MDMS)
Case Studies
Next Steps
© 2009 IBM CorporationIBM Global Technology Services
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Agenda
Business Issues for Mobility
IBM Field Force Automation (FFA)
Mobile Device Management Services (MDMS)
Case Studies
Next Steps
© 2009 IBM CorporationIBM Global Technology Services
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Accelerating changes in business conditions are driving increasing reliance on mobile workers to deliver business value to our organizations
Globalization has resulted in new, distributed business models to increase coverage and assure business resiliency
– Internationally dispersed prospects, clients, virtual teams and global service centers– Geographically distributed workforce
Innovation is fundamental to remaining competitive– Enabling the automation of routine, repetitive tasks– Enabling people to work together on non-routine cognitive work– Need for responsiveness and flexibility to quickly assemble and disassemble virtual
teams – Pressure to reduce travel expenditures
Organizations are under continuous pressure to increase individual and organizational productivity
– Cost control initiatives put constant pressure on labor and resource expense – Aging workforce makes it imperative to fully utilize valued skills that may reside
anywhere– Speed of change forces ongoing skills transfer in all job categories– Dispersed workforce makes timely communication and integration of enterprise
information essential to ensuring consistent quality of work, wherever it takes place
© 2009 IBM CorporationIBM Global Technology Services
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Clients can leverage mobility solutions to create new capabilities for strategic advantage
How Mobility Can Help
Drive more value from better information and business process management
Drive business growth by enabling rapid workforce responsiveness at the discovery point of new business opportunities
Optimize business process performance by collecting key metrics which define performance and profitability of the process
Transform information into a trusted strategic asset through easy access to analytic capabilities
Improve profitability Enable continuous business
process improvement through capture and analysis of performance data
Predict outcomes and improvedecision speed
Analyze and predict more accurate business outcomes for faster decision making based on ability to provide data at the source of the client transaction, while consolidating field data whenever required
Reduce time to spot new trends
Reduce time required to gather data
Improve customer satisfaction with faster response times
Benefits
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Agenda
Business Issues for Mobility
IBM Field Force Automation (FFA)
Mobile Device Management Services (MDMS)
Case Studies
Next Steps
© 2009 IBM CorporationIBM Global Technology Services
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The Mobile Workforce Puzzle: Field Force Automation Delivers Enterprise Asset Management & Much More…
Supply Chain Management
Asset Lifecycle Management Enterprise Asset Management
Document Management
Outage Detection and Management
Mobile Workforce Management
Geospatial Systems
Mobile Dispatch
Materials Management
ERP Integration
Proven ROI in Key Industries:
Manufacturing
Utilities
Oil &Gas
Telecommunications
Healthcare
Life Sciences
Government
Retail & Hospitality
Travel & Transportation
Equipment and remote asset monitoring Deploy and Manage Sensors/Intelligent Electronics Reliability Centered Maintenance (RCM)
Optimize capital and operation expenses Compare asset performance across fleet/grid Reduce operational and financial risk
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Corning saved an hour per technician per shift
Aetna saved $50,000 per year in admin costs
Great River Energy reduced inspection cycle time by 80%
Maryland Stadium Authority saved $60,000- $100,00 annually
Rush Medical Center raised productivity by 27%
Hewlett-Packard increased asset reliability by 47%
The Value of FFA is Proven by Demonstrable ROI
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IBM Global Services:Helping you Maximize ROI and Project Effectiveness
IBM Business Consulting Services
Business strategy
ERP and EAM Application integration and implementation
Business process transformation
IBM Packaged Application Management Services
Business Strategy
Application configuration support
End user supportlevel 1 (if applicable)
Reports, interfacescustomizations and extensions
Application management functional
IBM End-to-End Systems Integration
IBM Global Technology Services
Device Platform Integration and Deployment (Device Kit Assembly , Testing, Distribution, Maintenance)
Software Platform Management Services (Software load & test)
Device Asset Management
Device Management (diagnostics, configuration management, software
and security)
Training
Equipment Maintenance
Network Design and Implementation
Network and Enterprise Security
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DesignDesignDesignDesign BuildBuildBuildBuild DeliverDeliverDeliverDeliver SupportSupportSupportSupport MaintainMaintainMaintainMaintain
Business, SW and HW Integration
StrategyStrategyStrategyStrategy
WebSphere – Middleware Product FamilyWebSphere – Middleware Product Family
Infrastructure and ISV Software
ISV SoftwareISV Software
Hardware
Wireless Network
• Security Assessments and Consulting
• ROI Assessment
• Business Process Consulting
• Project Planning and Component Selection
• Application Design, Lab Services and Testing
• Site Survey and Facilities Management
• Network Design (wired, wireless)
• Proof of Concept Management
• Hardware and Software Procurement and Integration
• Wireless Network Deployment and Management
• Project Deployment
• Maintenance ( IBM/Business Partner)
• Software Platform Management
• User Training
• Application Hosting Services
• Mobile Device Managed Services
• Ongoing Systems Management
IBM Global Technology Services:Delivering ROI Faster through Partner Collaboration
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• World Leader in integration of wireless and mobility solutions• Global integration services• Process and infrastructure design and implementation• Flexible SW architecture• Complete Lifecycle Services including Device maintenance• Industry-specific solutions/experience• Ecosystem of ISV and hardware partners• Global financing flexibility
IBM Delivers Field Force Automation by Leveraging a Powerful Ecosystem of Global Alliances & Partnerships
Key Motorola, Lenovo,Zebra and IBM ISV infield mobility • Experienced, array
of asset and service management mobile software with Industry-specific solution templates and workflow
• 80% prebuilt, pre-integrated, mobile products
• Built on a recognized Agentry mobile platform
• Hundreds of customers worldwide
30-year wireless and advanced data capture experience In-depth industry mobility application skills Global leader in EPC RFID installs; RFID tags and best-in-class readers Broadest line of purpose-built enterprise-class mobile devices In-depth device, security and WLAN management tools Key IBM Alliance w/ Complementary Ecosystem of partners
30-year wireless and advanced data capture experience In-depth industry mobility application skills Global leader in EPC RFID installs; RFID tags and best-in-class readers Broadest line of purpose-built enterprise-class mobile devices In-depth device, security and WLAN management tools Key IBM Alliance w/ Complementary Ecosystem of partners
40+ years of experience in printer and printer technologies Multiple printer families for broad solution deployment Best of Breed in printer industry In-depth mobile printer and WLAN management tools Broad industry experience Key IBM Alliance w/ Complementary Ecosystem of partners
40+ years of experience in printer and printer technologies Multiple printer families for broad solution deployment Best of Breed in printer industry In-depth mobile printer and WLAN management tools Broad industry experience Key IBM Alliance w/ Complementary Ecosystem of partners
Exceptionally Engineered Thinkpad PCs Worldwide; A comprehensive line of notebook and tablets with high-performance wireless built in Innovative Research and Development for laptops and tablets Passes critical Military specifications “Semi-ruggedized” State-of-the-art ThinkVantage Technology (Systems Mgmt. Software Tools)
Exceptionally Engineered Thinkpad PCs Worldwide; A comprehensive line of notebook and tablets with high-performance wireless built in Innovative Research and Development for laptops and tablets Passes critical Military specifications “Semi-ruggedized” State-of-the-art ThinkVantage Technology (Systems Mgmt. Software Tools)
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Agenda
Business Issues for Mobility
IBM Field Force Automation (FFA)
Mobile Device Management Services (MDMS)
Case Studies
Next Steps
© 2009 IBM CorporationIBM Global Technology Services
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IBM’s Mobile Device Management Services (MDMS)bundles a comprehensive set of services that impact the full lifecycle of the mobile solution
Purchasing the devices is the easy part!!!
Acquisition IBM Device
Management Services for asset management
Deployment, configuration and installation IBM Device
Management Services for asset management
IBM Platform Integration and Deployment Services
IBM Software Platform Management Services
IBM Workplace Optimization Consulting Services
Physical management IBM Device
Management Services for asset management
IBM Workplace Optimization Consulting Services
Support IBM Device
Management Services for asset management
IBM End User Support Services
Maintenance IBM Platform
Integration and Deployment Services
IBM Software Platform Management Services
IBM Workplace Optimization Consulting Services
Retirement/disposal IBM Device
Management Services for asset management
IBM Platform Integration and Deployment Services
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Mobile Device Management ServicesImpact Realization of Value
Operational Incentives– Allow customers to focus on their business and not managing
devices or applications– Increase device and application availability– Enable reporting and tracking of in-service devices– Leverage IBM’s depth and breadth of technical expertise– Provide a method to ensure devices are compliant with
business requirements – Enable over the air updates to deployed devices– Track mobility asset management and reporting
Financial Incentives– Provide reduced and predictable costs– Select full, end-to-end service solutions or choose services capabilities
that meet business needs– “Change” Technology Implementation from CapEx to OpEx with IBM
Global Financing option– Reduce the cost and disruption of the Technology “refresh cycle”
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Agenda
Business Issues for Mobility
IBM Field Force Automation (FFA)
Mobile Device Management Services (MDMS)
Case Studies
Next Steps
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Cost-effective implementation of multiple mobile solutions across the value chain
Vast improvements in productivity, planning and cost containment
BP needed to deploy multiple mobile applications for activities ranging from exploration to processing, to transportation
Diverse IT and systems environments
Focus on consolidating systems and standardizing processes
Case Study: British Petroleum (BP)
CHALLENGE
BUSINESS VALUE OF SYCLO
Integration into multiple back-ends: SAP, Primavera, Maximo, OSI PI, and ISSOW from Petrotechnics
Deployed multiple pre-built applications and templates, minimizing software costs
Extremely flexible framework allowed for continuous adjustment of integrations and business processes
IT VALUE OF SYCLO
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Agentry
BP Views its Syclo and Motorola Implementations as a Versatile Platform Approach to FFA, Utilized by Multiple Business Units
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Agenda
Business Issues for Mobility
IBM Field Force Automation (FFA)
Mobile Device Management Services (MDMS)
Case Studies
Next Steps
© 2009 IBM CorporationIBM Global Technology Services
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Why IBM Field Force Automation (FFA)?
Cut costs and boost profitability through higher asset utilization, reduced downtime, improved supply chain effectiveness and higher customer satisfaction
Increase your ROI and accelerate payback time on all your critical assets including mobile personnel
Enhance efficiency across the entire asset management lifecycle for both owned and non-owned assets, equipment, resources and personnel
End-to-end solution = 1-stop shopping and vendor consolidation
Take advantage of IBM and partner best practices as well as end-to-end, full lifecycle solutions approach