© Prentice Hall, 2007 Excellence in Business Communication, 7eChapter 3 - 1 Communicating...

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Communicating Communicating InterculturallyInterculturally

Intercultural Intercultural CommunicationCommunication

• Global marketplace• Multicultural workforce

The Global The Global MarketplaceMarketplace

Opportunities

Growth Potential

New Customers

New Markets

New Sources of Labor

Work Opportunities

Challenges

Laws and Customs

Volatile Currencies

Ethical Standards

Labor Skills

Politics and Economics

Advantages of a Advantages of a Multicultural WorkforceMulticultural Workforce• Diverse markets• Broader viewpoints• Expanded talent pool

Challenges of Challenges of Intercultural Intercultural

CommunicationCommunication• Meaning of words• Significance of gestures• Importance of time and space• Rules of relationships

Enhancing Enhancing Intercultural SensitivityIntercultural Sensitivity

• Understanding concept of culture• Overcoming ethnocentrism• Overcoming stereotyping• Recognizing cultural variations

The Concept of CultureThe Concept of Culture

• Shared systems– Priorities– Attitudes– Rules

Established CulturesEstablished Cultures

• Automatic• Coherent• Complete

Negative Cultural Negative Cultural AttitudesAttitudes

• Ethnocentrism• Xenophobia• Stereotyping

Cultural PluralismCultural Pluralism

• Accepting distinctions• Avoiding assumptions• Avoiding assumptions

Cultural VariationsCultural Variations

• Contextual• Legal and ethical• Social• Nonverbal• Age• Gender

Cultural ContextCultural Context

• Decision-making practices• Problem-solving techniques• Negotiating styles

Legal and Ethical Legal and Ethical BehaviorBehavior

• Seek common ground• Withhold judgment• Send honest messages• Respect differences

Social Behavior Social Behavior DifferencesDifferences

• Work and success• Roles and status• Use of manners• Concepts of time

Nonverbal DifferencesNonverbal Differences

• Greetings and touching• Personal space• Facial expressions• Eye contact• Posture• Formality

Age DifferencesAge Differences

• Youth-oriented cultures• Senior-oriented cultures

Gender DifferencesGender Differences

• Influences on Communication–Workplace hierarchy– Decision-making styles– Problem-solving styles

Improving Intercultural Improving Intercultural Communication SkillsCommunication Skills

• Study other cultures and languages• Respect communication styles• Speak and write clearly• Listen carefully• Use interpreters or translators• Help others adapt to your culture

Studying Other CulturesStudying Other Cultures• Social customs• Clothing and food• Political patterns• Religious and folk beliefs• Economics and business• Ethics, values, and laws

Learning LanguagesLearning Languages

• Facilitate communication• Build language skills• Choose words wisely

Respecting CulturesRespecting Cultures• Communication preferences– Degree of formality– Level of directness–Writing or speaking

Writing ClearlyWriting Clearly• Use plain English• Strive for brevity• Provide transitions• Use proper addresses• Cite numbers carefully• Avoid slang, jargon, and humor

Speaking ClearlySpeaking Clearly

• Speak distinctly and slowly• Rephrase when necessary• Seek feedback• Don’t patronize• Confirm agreement

Listening CarefullyListening Carefully

• Vocal patterns– Pitch– Tone– Speed– Volume

Using Interpreters or Using Interpreters or TranslatorsTranslators

• Human beings– Interpretation– Cultural context– Non-verbal cues

• Software– Translation–Words and phrases– Gist of the message

Helping Others AdaptHelping Others Adapt

• Speaking and listening– Conference calls– Face-to-face conversations

• Reading and writing– Intranet sites– Email and instant messaging

© Prentice Hall, 2007 Excellence in Business Communication, 7eChapter 3 - 1 Communicating...

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