© SIAC 2005

WELCOME!

ALARM MANAGEMENT FOR ALARM MANAGEMENT FOR LAW ENFORCEMENTLAW ENFORCEMENT

© SIAC 2005 22

Alarm Management for

FBI – LEEDAEffective Leadership, Liability Issues, and

Media Relations Training Session

Security Industry Alarm Coalition

© SIAC 2005 33

Instructor…

Glen Mowrey-Deputy Chief (Ret) Charlotte-Mecklenburg Police Dept

-National Law Enforcement Liaison SIAC

Glen Mowrey-Deputy Chief (Ret) Charlotte-Mecklenburg Police Dept

-National Law Enforcement Liaison SIAC

© SIAC 2005 44

We manage the alarm issue for the major North American security trade associations.

One voice for the alarm industry…

© SIAC 2005 55

Model States ProjectModel States Project

Partnership between IACP – NSA and the alarm industry.

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Model States - Results...Model States - Results...

End User Related Errors Mostly Unaware of Impact on Police Vast Majority Willing to Take Remedial Action! 20% Systems DO CAUSE 80% False Dispatches…. Some Don’t Care - Will Just Pay Fines!

© SIAC 2005 77

Model States - Results...Model States - Results...

© SIAC 2005 88

The key to successful alarm reduction!

Model Ordinance

© SIAC 2005 99

Must have accurate information Updated permits with alarm company

information Involve alarm companies – They can

assist!

Must have accurate information Updated permits with alarm company

information Involve alarm companies – They can

assist!

Recommendations….

© SIAC 2005 1010

Permit or Registration Affix Responsibility Identify Response Persons Identify Alarm CompanyRequire Fee if possible

Recommendations….

© SIAC 2005 1111

Recommendations….

Require Basic Call Verification

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Multiple Call Verification

IACP MEMBERSHIP PASSED RESOLUTION ENDORSING THIS NEW

STRATEGY in OCTOBER 2002

Recommendations….

© SIAC 2005 1313

RESULTS…

Multiple Call Verification

YIELDS AN ADDITIONAL

35% to 50% REDUCTION!

© SIAC 2005 1414

Implement immediately…

Multiple Call Verification

Implement by Policy or Ordinance !

Also called ECV or Enhanced Call VerificationAlso called ECV or Enhanced Call Verification

© SIAC 2005 1515

Recommendations….

© SIAC 2005 1616

Recommendations….

Include Meaningful Fines

Include Meaningful Fines

© SIAC 2005 1717

Recommendations….

Fines + Registration Fees

= Cost Recovery!

Fines + Registration Fees

= Cost Recovery!

© SIAC 2005 1818

FOR CHRONIC ABUSERS!(with an Appeals Process)

Recommendations….

© SIAC 2005 1919

•Require Equipment built to ANSI CP-01 Standard.

•Pre-Programmed to Reduce False Dispatches

Recommendations….

© SIAC 2005 2020

Notify User of all Dispatches

Notify User of all Dispatches

Recommendations….

Inexpensive door hangers work great!

Inexpensive door hangers work great!

False A

larmF

alse Alarm

© SIAC 2005 2121

Conduct Alarm User Awareness Training…

Conduct Alarm User Awareness Training…

Recommendations….

In Partnership with the Alarm Industry.In Partnership with the Alarm Industry.

© SIAC 2005 2222

And…

Enforce the Ordinance!

And…

Enforce the Ordinance!

Recommendations….

© SIAC 2005 2323

Software for Tracking False Alarms Software for Tracking False Alarms

Ability to: track false alarm reports handle user permits / registrations track alarm dealers to users report top offenders handle administrative/ criminal enforcement

notices and invoices handle accounting / auditing needs integration with CAD

© SIAC 2005 2424

Software for Tracking False Alarms Software for Tracking False Alarms

FAAP “False Alarm Analysis Program” Software Developed by CSAA for Law Enforcement…

Available at “No Charge”

FREE CD AVAILABLE!

© SIAC 2005 2525

Responsibilities of Alarm Industry…. Responsibilities of Alarm Industry….

Participate in:RegistrationFalse Alarm Screening(85%-90%)Alarm SchoolTarget Chronic AbusersSupporting Response Policy

© SIAC 2005 2626

Utilizing these best practices Utilizing these best practices will yield long-term reductions will yield long-term reductions

in alarm dispatches.in alarm dispatches.

A few examples of long-term successes….

Long-Term Success…. Long-Term Success….

© SIAC 2005 2727

Charlotte, NCComparison Systems/Alarms

0

50,000

100,000

150,000

200,000

250,000

1995 1996 1997 1998 1999 2000 2001 2002 2003

Year

Alarm Calls

Permits

Without AlarmProgram

Alarm Dispatches Without Program – 122% Increase

Alarm Dispatches Without Program – 122% Increase

Permits - Increased Nearly 300%Permits - Increased Nearly 300%

Dispatches - Decreased 76%Dispatches - Decreased 76%

© SIAC 2005 2828

Phoenix, AZComparison Systems/Alarms

0

20,000

40,000

60,000

80,000

100,000

120,000

1997 1999 2001 2002 2003

Year

Alarm CallsPermits

© SIAC 2005 2929

0

10000

20000

30000

40000

50000

60000

70000

1994 1996 1998 2000 2002

Year

Alarm CallsPermits

Montgomery County, MDComparison Systems/Alarms

Permits over 10 years have increased 223%Permits over 10 years have increased 223%

Dispatches have decreased by 50%Dispatches have decreased by 50%

© SIAC 2005 3030

Sworn response is essential for maintaining our shared goal of community safety.

Joint effort… Community safety…Joint effort… Community safety…

© SIAC 2005 3131

For more information visitour website:

www.siacinc.org

For more information visitour website:

www.siacinc.org

THANK YOU!THANK YOU!