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BA 339Intro to Operations and Supply Chain Management

Professor Mellie PullmanFall 2007

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Today’s Activities

• Introduction• Syllabus & Important

Dates• What is Operations &

Supply Chain Management?

• Photographs & Index Cards

• Buy Code

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You can call me:

• MellieOR• Dr. / Professor Pullman

Office hours:Tuesday: 2:30-4:00 PMOr by request

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Course Format (M & W afternoon)• Allowed 10 minutes

break per hour of teaching

• 2:15 PM- 4:05• We’ll go from 2:15 to

3:50 without break if that’s OK with the class

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Course Format (W Night)

• Allowed 10 minutes break per hour of teaching

• 5:40 PM- 9:15• We’ll go from • 5:40 to 7:15• Break 15• 7:30 to 9:00 (if that’s OK with the class)

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My Background• BS &MS (Mechanical Engineering-

Alternative Energy Systems)• MBA & Ph.D. (Operations Management

& Marketing Models)• Work Experience

– Engineer– Brew-master– Landscape Contractor– Quality Manager for Black Diamond

Mountaineering & Ski Products– Consulting

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Consulting :Product & Process Design

– Cirque Du Soleil – Hotels & Airports– Ski resorts– Black Diamond

Mountaineering – Nestle – Vodafone

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• 14 years covering many types of classes– Supply Chain Management– Operations Management– Global Management– Simulation & Modeling– Entertainment Management– Service Operations Management

• Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.

Teaching

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Other fun facts…

• Writing & publishing articles & books

• Traveling, rock climbing, skiing (cross country racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.

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What about you?• Please spend a few minutes filling out

this index card with:– Your preferred first name

(& last name)– Contact email – Where are you from?– Work experience– Your dream job & a local company

that intrigues you (someplace you would like to visit)

– Fun facts about you (things that you would be doing if you weren’t working or in school)

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Objectives• Appreciate the strategic

role of operations in all types of organizations.

• Understand the importance of links between customer needs and operations design.

• Describe the ways in which the operations function interacts with other functions, particularly marketing and finance.

• Identify sources of waste in operations.

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Continued…• Map the flow of a process

and identify areas for improvement.

• Transfer operations ideas and innovations from one type of organization to another.

• Understand supply chain management and its importance in today’s economy.

• Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.

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Why this is a great major!!!• Intro class for supply

chain management• Great Jobs:

– Supply Chain Coordinators

– Purchasing– Logistics– Food Product

Management (Cert Program)

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SCM at PSU

• Currently 150 students in program (60 graduates per year)

• 100% placement• Currently salaries for grads

~ 50K (SCM) ~ 40K (FILC Certificate)

• Salaries for experienced people (8-10 yrs) ~ 150 K today with market shortage of people

• Why a shortage??????

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PSU Employers for SCM majors(just a sample)• Adidas,

Columbia, Nike, etc.

• Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun

• Freightliner, Gunderson, Market Transport, Northwest Pipe

• Fred Meyer, Cosco, Kettle Chips

• Weyerhaeuser, Parr Lumber

• All major logistics companies

• Restoration Hardware, YoCream, OHSU, Port of Portland

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Who would like this career area?• People with dual interests

– Marketing– IS– Finance– Accounting– HR

• People who like to travel and work with many kinds of vendors around the world

• People who speak other languages

• People who want to be in the hottest job growth area

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The Classroom Mix

• Lectures

• Case Discussions

• Breakout Groups & Classroom Exercises

• Guest Speakers

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Intellectual ContributionsIndividual Activities

Assignments 200 pts

Quizzes (2 @ 100) 200 pts

Class Participation & Attendance

100 pts

Group Activities

Littlefield Simulation(2 games @ 50)

100 pts

Field Trip Write-up 100 pts

Total 700 pts

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Assignments (40 pts each)

• Kristen’s Cookies (* in syllabus) DUE Next week

• Process Mapping & Problem Diagnosis (in syllabus)

• Quality Assurance at KFC

• Statistical Process Control Problem

• Forecasting Problem

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Exams (100 points each)• Each 4 weeks of material

– Lectures– Textbook & readings – Cases & class discussions.– Some material will be covered

only in class. • Closed book but you can bring

a 8.5 x 11 sheet of paper with notes. (2-sided)

• Calculators NOT phone/blackberry

• Missed Exam Policy: There will be no make-up exams. If you miss an exam you receive a failing grade.

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Participation & Attendance (100 points)

• Participation is key!– You learn in proportion to what you

put into this class.– Lots of opportunities to get involved

• Class attendance is expected. – attendance will be reflected in your

participation grade. See page 5 of syllabus for details.

• If you anticipate missing a class, I would appreciate if you would let

me know about the situation in advance.

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Optional Homework Problem Sets

• Applications of all methods• Good practice for exams• Problem sets posted on

website:http://www.sba.pdx.edu/faculty/melliep/mp.html

Answers will also be posted.

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Group Field Trip – 100 points

• Team Proposal (5 pts)– The group will select a plant to

tour and submit a written proposal to the instructor (via memo) by October 5, 2007 that consists of:

– Group member names (4 people)– Company name and brief

description of its products– Plant location– Name and phone/e-mail

information of plant contact– Please have agreement from

contact by that date.

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Field Trip Project – continued• Proposal (5 points)• Written Report (80

points): 5 pages not including appendices

• Team Peer Review (15 points).

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Class Etiquette

• Laptop use in class is discouraged

• Calculators will be very helpful for in-class exercises,

• Cell phones/Blackberries/etc. should be turned off for class periods,

• Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.

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REQUIRED MATERIALS• Operations Management, by Roger G.

Shroeder, published by McGraw-Hill Irwin (referred to as “Text”). Available at the PSU bookstore ($90). (Amazon $60-79)

• Littlefield Technologies Code. Must be purchased from me by October 3 otherwise you can not get credit for the exercise. ($15 or check to Responsive Learning Technologies).

• I have no way of getting you onto the game after it starts on October 8 so please sign on by October 5 to get credit.

• A calculator should be brought to class every day.

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Team Formation

• You will need to have your team formed by this week.

• You will need to get your Littlefield Code and each team member should sign on.

• By Next class– Agree on team name– Agree on team password

• Sign in on-line by next week

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What I will provide

• Class Handouts of lecture slides (also provided on course site).

• Overview of what is expected that day and next class period

• Additional readings• Spreadsheet skill help!!!• Email support • Office hours

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Class break

• I will take your photograph to put on your index card.