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Professionalizing the Field: Salaries, Workload and Other Job-Related Topics We Don’t Discuss
Sarah E. Spencer, U. of St. Thomas,
Minnesota
Kim Kreutzer, U. of Colorado at Boulder
David Shallenberger, SIT Graduate
Institute
Forum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: Who We Are and How We Got Here
1. Who are we?
2. How did we get here?
3. What’s on our minds?
4. What do we need to do our work?
5. How do I get your job?
Want to review the 2003 survey?http://www.forumea.org/research-data.cfm
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: Part I: Who Are We ?
o Average tenure in Education Abroad: 9.2 years•New (0-3 years) 22% of respondents•Mid (4-12) 47%•Senior (13- up) 31%
o Average time in current position: 4 yearso 40% have been in their current position: 1-3 yearso About 5% more than 15 yearso 70% Female; 30 % Male
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: Who Employs Us?
o US Higher Education 80%• (split 50:50 public and private)• Research 38%; Doctoral/Masters 23%• 4 year 33%; 2 year 4 %
o Study Abroad Provider 12%o 3% Overseas Higher Education
o 1% Overseas Study Abroad Provider
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession:
Part 2: How did we get here?
Master’s 51%
BA 31%
Ph.D./Ed.D. 25%•Undergraduate: One-third of BA’s from Liberal
Arts Colleges•Graduate: (top 6 responses) SIT, Indiana,
Minnesota, Wisconsin-Madison, Kansas,
Colombia-Teacher’s College
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: Part 2: How did we get here?
WHAT FIRST BROUGHT YOU INTO THE FIELD?• Study Abroad Experience (83 – 23%)• Job Opening (51 – 14%)• Serendipity (38 – 11%)• Internship/Work Abroad (32 – 9%)• Living/Work Abroad (32 – 9%)• Working with Students (32 – 9%)
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession:
How did we get here?
OTHER COMMENTS ON THE PERSONAL
PATHWAY: SENIOR LEVEL (13+ years in EA)
• Mentored • Peace Corps
• Lucky • Faculty status• Stumbled • Right place, right time• Unplanned• Accidental• Meandering
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: How did we get here?
OTHER COMMENTS ON THE PERSONAL
PATHWAY:
MID-CAREER LEVEL (4-12 years in EA)o Conglomeration of experienceo Unexpected turn of eventso Dissertation research on EAo Never intended to get into fieldo Keep life-work in balance – do Yoga!o Never lived abroad; couldn’t get hired nowo Studying abroad does not make a good advisoro You won’t become rich in this fieldo Site visits a musto Paperwork; late hours
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: How did we get here?
OTHER COMMENTS ON THE PERSONAL
PATHWAY:
NEW TO FIELD (0-3 years in EA)o Need in-depth, area-specific knowledge, esp. in
developing regionso Education Abroad impact on multicultural education o On the job trainingo Know about other areas of higher ed.o Should hire those w/degrees in Intl Educationo Design rather than by chance.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession: Part 3: What’s on our minds?
THREE GREATEST CHALLENGES in current
position
1. Time/Workload (104 responses)
2. Funding (86 responses)
3. Staff (53 responses)
Others: administration/institutional/faculty
support, space, change in national policy,
world events, parents, curricular integration,
financial aid, etc.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession:
Part 3: What’s on our minds?
THREE MOST IMPORTANT ISSUES in Education Abroad
1. Health/Safety/Security(129 responses)
2. Funding/Cost/Financial Issues (102 responses.)
3. Global/National Politics (51 responses)
Others: Quality, Campus Internationalization,
Underrepresented Groups, Research,
Advocacy, Participation Rates, Curricular
Integration, Professionalism, etc.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Pathways to the Profession:
What do we need to do our work?
TOP PRIORITIES FOR TRAINING, PUBLICATIONS, ETC.• Advocacy on campus – mid, senior• Education systems & cultures of other countries (mid)• Management tools & techniques (mid, senior)• Marketing (new)• Networking (senior)• Program development (new)
OTHERS• Site visits, research, information for mid-career and
senior
level, intercultural theory & training,
outcomes/assessmentProfessionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Questions Our Colleagues Asko Is there a specific number of students that one study
abroad person should advice?
o How many short-term, faculty-directed programs should one FTE support?
o I’m looking for information on median salaries in the field.
o I’m wondering if anyone might share job descriptions with me?
o I am in the midst of proposing staff expansion here and need some help from you.
o I am advocating for a change in my job title to more accurately reflect the scope of my responsibilities. Does anyone know where I might find some data on job titles and descriptions?
Getting Beyond “It Depends…”Professionalizing Our Field: Salaries, Workload and Other Job-Related Topics
Forum on Education Abroad Boston, MA 3 April 2008
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Current Survey
Two separate surveys – Part 1: Organizations (workload) 110 respondents 94% campus; 6% provider & otherPart 2: Individual (salary) 309 respondents 80% campus; 20% provider & other
Administered - January 17 to February 20, 2008
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Part 1: Organizational Respondents
Affiliations of Respondents: Part One - Organizational Respondents
Community/technical orcommunity colleges in the U.S.
Public institutions in the U.S.
Private institutions in the U.S.
Host institutions located outsideof the U.S.
Non-profit program providers
For-profit program providers
Other
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Growth in student participation in the last 5 years
0
5
10
15
20
25
30
35
40
45
50
Decreasedgreatly (> 30%)
Decreasedsomewhat
Stayed the same Increasedsomewhat
Increasedgreatly (> 30%)
Nu
mb
er o
f or
gan
izat
ion
s..
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Programming growth at organizations/institutions in the last 5 years
0
10
20
30
40
50
60
Decreased greatly Decreased somewhat Stayed the same Increased somewhat Increased greatly
Nu
mb
er o
f or
gan
izat
ion
s..
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Staffing Levels
0
10
20
30
40
50
60
understaffed for thecaseloads you
currently handle
staffedappropriately today
for the caseloadsyou presently
handle
on the threshold ofnot having enoughstaffing to handlethe caseloads that
you foreseedeveloping in the
next year
on the threshold ofnot having enoughstaffing to handlethe caseloads that
you foreseedeveloping in thenext three years
Nu
mb
er o
f o
rga
niz
ati
on
s..
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Student to Staff Ratios (counting all FTE's in an office)
Mean, 70
Mean, 47
Mean, 47
Mean, 51
Min, 5
Min, 6
Min, 9
Min, 6
Max, 248
Max, 112
Max, 184
Max, 121
0 50 100 150 200 250 300
Organizations that are understaffed for the caseloads theycurrently handle
Organizations that are staffed appropriately today for thecaseloads they presently handle
Organizations that are on the threshold of not having enoughstaffing to handle the caseloads that they forsee developing in
the next year
Organizations that are on the threshold of not having enoughstaffing to handle the caseloads that they forsee developing in
the next three years
Student-Staff Ratios
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
20Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
Student to Permanent Staff Ratios for Education Abroad and International Program Offices at
Colleges and Universities
Mean, 113
Mean, 142
Mean, 70
Mean, 98
Mean, 108
Min, 8
Min, 13
Min, 8
Min, 14
Min, 8
Max, 497
Max, 497
Max, 141
Max, 219
Max, 209
0 100 200 300 400 500 600
Overall Stu-PermStaff Ratio
Stu-PermStaff Ratio for those who are understaffed for the caseloadsthey currently handle
Stu-PermStaff Ratio for those who are staffed appropriately today forthe caseloads they presently handle
Stu-PermStaff Ratio for those who are on the threshold of not havingenough staffing to handle the caseloads that they forsee developing in
the next year
Stu-PermStaff Ratio for those who are on the threshold of not havingenough staffing to handle the caseloads that they forsee developing in
the next three years
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Part 2: Individual Respondents
Allifiations of Individual Respondents Community/technical orcommunity colleges in theU.S.Public institutions in the U.S.
Private institutions in theU.S.
Host institutions locatedoutside of the U.S.
Non-profit programproviders and independentprogramsFor-profit programproviders and independentprogramsOther
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Respondents’ current job titles
305 people provided job titles
After consolidation, there were 146 different job titles
23Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
Responsibilities by Title
0.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
General office support
Advising
Outreach and m
arketing
Student selection
Enrollment m
anagement
Orientation
Academ
ic records processing
Re-entry program
ming
Teaching courses
Education abroad program
Education abroad program
Education abroad program
Risk m
anagement; crisis
Curriculum
integration
Personnel managem
ent
Strategic managem
ent and planning
Departm
ent/Unit Leadership
Faculty development &
support
Billing and A
ccounting
Financial aid
Finance/budget managem
ent
Information technology developm
ent
Perc
enta
ge o
f tim
e sp
ent Director
Assoc Director
Asst. Director
Manager
Coordinator
Advisor
24Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
Salary by Title
0 5 10 15 20 25
Below $20,000
$25,001-$27,500
$30,001-$33,000
$35,001-$37,500
$40,001-$43,000
$45,001-$47,500
$50,001-$55,000
$60,001-$65,000
$70,001-$80,000
$90,001-$100,000
Sala
ry
Number of People
Administrative Assistant
Program Assistant
Advisor
Coordinator
Manager
Program Manager
Assistant Director
Associate Director
Director
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Salary and Education (for full-time employees)
0 5 10 15 20 25 30
Below $20,000
$23,501-$25,000
$27,501-$30,000
$33,001-$35,000
$37,501-$40,000
$43,001-$45,000
$47,501-$50,000
$55,001-$60,000
$65,501-$70,000
$80,001-$90,000
$100,001-$150,000
Sala
ry
Number of respondents with each type of degree
Bachelors
High school
Masters
ProfessionalDoctorate (e.g. JD,MD, EdD)Research Doctorate(e.g. PhD, EngD)
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Comparison with data from CUPA-HR (College and University Professional Association for Human Resources)
Senior Administrators Median Salaries 2007-2008
Job Title All Institutions Respondents
Director of Foreign Students (no education abroad director on CUPA list)
(CUPA-HR)
$54,810
Director of International Education (CUPA-HR) $81,032
Director, Education Abroad (Pathways) $68,204 27
Director, International Programs (Pathways) $69,074 17
CUPA’s definition of IE Director: Directs all activities of the institution’s international education programs. Responsibilities typically include international study, English study, international visitors, visa certification, education abroad, and international student admission functions.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Comparison with data from CUPA-HR (College and University Professional Association for Human Resources)
Mid-Level Administrators Median Salaries 2007-2008
Job Title All Institutions Doctoral Institutions
Master’s Institutions
Bachelor’s Institutions
Study abroad advisor (CUPA-HR)
$39,087 $38,999 $39,142 $38,750
Advisor (Pathways) $34,341 $35,364
(24 respondents)
$29,667
(3 respondents)
$32,583
(6 respondents)
CUPA’s definition of Study Abroad Advisor: With supervision from the Director, provides advisory, referral, and information services to students, parents, and others interested in work, travel, or volunteer opportunities abroad. Provides, organizes, and implements materials and forums regarding overseas study opportunities and sources of financial aid; assists students in complying with registration and academic credit transfer requirements. May supervise support staff positions. Requires a bachelor’s degree and 2 years’ related professional experience.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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How appropriately compensated respondents feel
0
20
40
60
80
100
120
140
Very poorly compensated
Poorly compensated Neutral Well compensated Very well compensated
Num
ber
of P
eopl
e
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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'Poorly compensated' compared with cost of living
0
5
10
15
20
25
30
35
Very low cost of
living
Low cost of
living
Medium cost of
living
High cost of
living
Very high cost
of living
Compensation and Cost of Living'Very poorly compensated' compared with cost of
l iving
0
1
2
3
4
5
6
7
Very low cost of
living
Low cost of
living
Medium cost of
living
High cost of
living
Very high cost of
living
'Well compensated' compared with cost of l iving
0
5
10
15
20
25
30
35
40
45
Very low cost of
living
Low cost of
living
Medium cost of
living
High cost of
living
Very high cost of
living
'Very well compensated' compared with cost of l iving
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Very low cost of
living
Low cost of
living
Medium cost of
living
High cost of
living
Very high cost of
living
'Neutral' compared with cost of living
0
10
20
30
40
50
60
70
Very low cost of
living
Low cost of
living
Medium cost of
living
High cost of
living
Very high cost of
living
30
Satisfaction with compensation by title
0% 20% 40% 60% 80% 100%
Administrative Assistant
Program Assistant
Advisor
Program Assistant
Coordinator
Manager
Assistant Director
Associate Director
Director
Very poorly compensated
Poorly compensated
Neutral
Well compensated
Very well compensated
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
31Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
0 5 10 15 20 25 30
Number of Participants
<$20
$25-27.5
$33-35
$40-43
$47.5-50
$60-65
$80-90
$150-200S
alar
y R
ang
es
Salary and Satisfaction with Compensation
Very Poorly
Poorly
Neutral
Well
Very Well
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Key Points Made by Participants Regarding Compensation
Even those who were best paid felt that salaries in the field were low, especially for those in entry-level positions.
Many voiced the sense that they were paid less than similar positions in the institution, even though they had greater responsibilities (including liability and risk), more powerful impact on students, and broader (campus-wide) responsibilities.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Key Points Made by Participants Regarding Compensation
Qualifications for the field – degrees, international experience, language – are high even for entry-level positions, relative to the salary.
For those in higher positions, there are similar concerns, as qualifications in such areas as risk management and strategic planning (and greater experience) increase.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Key Points Made by Participants Regarding Compensation
In many institutions, internationalization is embraced as a priority, but it isn’t always matched by salaries or other investments.
Many said, we’re in this job because we love the work, but that isn’t an excuse not to pay a fair salary that reflects the respect we deserve for our responsibilities and background.
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008
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Questions for Discussion1. To what extent do these findings represent your
experience and situation? 2. What are the consequences of such variability (titles,
salary) in the field? 3. What else would you like us to pull from this dataset? 4. What do you need to do next in your institution and
situation and how can we support you? 5. What does the field need to do next, what strategies
should it take, and how can we support it? 6. What other questions or topics should we examine that
were not addressed today?
Professionalizing Our Field: Salaries, Workload and Other Job-Related TopicsForum on Education Abroad Boston, MA 3 April 2008