1 Tom OConnor Senior Manager, IHR October 4, 2010 Difficult Locations The Forum For Expatriate...

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Tom O’Connor

Senior Manager, IHR

October 4, 2010

Difficult Locations

The Forum For Expatriate Management

The Global Mobility And Global Leadership Summit

New York

Customer Success Is Our Mission is a registered trademark of Raytheon Company.

Learning Objectives

Describe the profiles of two Raytheon difficult locations International human resource (IHR) challenges in managing

expatriates in difficult locations Strategy and solutions for supporting expatriates in

in difficult locations

About Raytheon

Raytheon: Aspiring to be the most admired defense and aerospace systems supplier through world-class people

and technology

Technology and innovation leader specializing in defense,

homeland security and other government markets

throughout the world History of innovation spanning 88 years 75,000 employees worldwide $25.1 billion in 2009 sales Customers in more than 70 nations Offices in 18 countries

Expatriate Demographics

Group I Afghanistan (79) Algeria (1) Iraq (111) Israel (32) Kuwait (31) Lebanon (1)

Other Antarctica (246)

Group II Azerbaijan (8) Bahrain (3) Egypt (32) Greece (1) India (2) Russia (15) Serbia (1) Turkey (1) UAE (51)

Numbers 1,514 expatriates 42 countries 6 continents

Profiles of Two Raytheon Difficult Locations

Bagram, Afghanistan 200-man tents; dry-heat sauna Double bunk beds 18” apart;

lower is best for privacy and

to hang clothes to dry Different cultures have

different habits; padlocks Laundry every 6 days 90 / 20 degrees; dust bowl Land mine fields (RU-Afghan War) “Disney Boulevard” (main road) Book light, flashlight, chair, wrist-

watch alarm, cord/rope Don’t drink the water 7-day operation

McMurdo Station, Antarctica 1959 - US Antarctic Research

Program (science-related projects) Labs, construction, medical

clearance, maintenance, transport 3,000 participants; 80% summer,

20% winter; 66% male, 34%

female; 6% minorities Rigorous medical and dental exams

(25% failure rate); psych. testing Extreme cold weather clothing and

emergency contacts -5 / -94 degrees; very dry Sunglasses/goggles (snow-blindness) 6-day operation

IHR Challenges in Managing Expatriates in Difficult Locations

Sourcing, recruitment, selection, and placement Time zone, distance, remoteness Extreme conditions 24/7/365

– Weather

– Security Medical attention; emergency evacuation Lack of personal and professional connectivity

– Mail

– Finances

– Internet

– Home office, management, and colleagues Training, career development

Strategy and Solutions for Supporting Expatriates in Difficult Locations

Well written job descriptions Program and location guides Psychological testing, candidate assessment Comprehensive, easily retained pre-deployment orientation Assignment location induction Mentor / buddy Alternative policy and package types; flexibility Varied communication

– Personal e-mail

– CDs Debrief; lessons learned

– Establish and implement process improvements and best practices

Contact Details

Tom O’Connor

880 Technology Park Drive

Billerica, MA 01821

Phone: (978) 436-6079

E-mail: tfo@raytheon.com

Questions

1 Tom OConnor Senior Manager, IHR October 4, 2010 Difficult Locations The Forum For Expatriate...

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