Fleet Headquarters

Flash-to-Bang with RN OKX

Why acting as an efficient post-office is pivotal to operational knowledge exploitation within the UK Royal Navy’s Fleet Lessons Process.

Mr Ian Mayo, UK Royal Navysofteng@mwc.rn.mod.uk

Fleet Headquarters

Operational Knowledge Exploitation

‘The process of ensuring the most effective observation, collection and development of operational experience in order to support the Fleet with timely, validated and relevant operational knowledge and thereby improve OC’

Fleet Headquarters

The challenge

Providing an efficient and effective lessons network capable of supporting a Front Line Command

Fleet Headquarters

The resources• 1 Petty Officer

(administrator)• 50% Lt Cdr

(manager)• 20% Software

Engineer• No lessons

management board• No pot of funds

Fleet Headquarters

Necessity Necessity is the is the mother of mother of inventioninvention

Fleet Headquarters

The strategies• Exploit existing

organisational structures & processes

• Focus on enabling resolution versus managing process

• Delegate authority down to Subject Matter Expert

Fleet Headquarters

DeployedUnit

MaritimeWarfareCentre

Fleet Headquarters

UnitMWCPoCSME

FleetCapabilityIntegration

Group

CO

The players

Fleet Headquarters

5 principles to follow

Fleet Headquarters

UnitMWCPoCSME

Staff lesson

Decide PoC

Decide SME

Resolve lesson

Record Lesson

Streamlining this process leads to fastest capability

improvement

CO

1. Efficient post office

Fleet Headquarters

Recording at receipt allows for earliest potential

knowledge exploitation

FLMS

UnitMWCPoCSME CO

3rd Party

1. Efficient post office

2. Value corporate memory

Fleet Headquarters

FLMS

rapid acknowledgement increases user confidence

in process, increasing lesson throughput,

increasing opportunities for knowledge exploitation

Ongoing feedback & 3rd party contribution keeps originator in loop, allows joint

resolution of issue

UnitMWCPoCSME CO

1. Efficient post office

2. Value corporate memory

3. Ensure originator buy-in

3rd Party

Fleet Headquarters

Champion

Passing lessons through capability

champion allows for trend analysis spanning

multiple SMEs

FLMS

UnitMWCPoCSME CO

1. Efficient post office

2. Value corporate memory

3. Ensure originator buy-in

4. Effective trends analysis

Fleet Headquarters

Champion

FleetCapability Integration

Groups

Champion able to lobby for further support at FCIGs

FLMS

1. Efficient post office

2. Value corporate memory

3. Ensure originator buy-in

4. Effective trends analysis

UnitMWCPoCSME CO

5. Utilise existing audit

Fleet Headquarters

The future

Fleet Headquarters

Questions?