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Appl ic a t ion L i fecyc le Management
Solution Implementation with SAP SolutionManager
Solution ManagementApplication Lifecycle ManagementSAP AG
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© 2010 SAP AG. All rights reserved. / Page 2
Disc la imer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
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© 2010 SAP AG. All rights reserved. / Page 3
1) Concept of Solution Implementation in SAP Solution Manager
2) ASAP Methodology
3) Walkthrough a Project Example
4) GlobalASAP Methodology
5) Summary
Agenda
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1) Concept of Solution Implementation in SAP Solution Manager
2) ASAP Methodology
3) Walkthrough a Project Example
4) GlobalASAP Methodology
5) Summary
Agenda
© SAP 2010 / Page 4
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© SAP AG 2010. All rights reserved. / Page 5
Appl ic a t ion L i fecyc le ManagementAn approach in six phases of ITIL application management
Solution Documentation Central documentation of processes, system landscape,
custom code, partner applications, …
Template Management Standardize configuration across
multiple projects
Test Management
Change impact analysis End-to-end test management
Technical Operations
Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools
Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of business
processes incl. approval process
Maintenance Management
Management of correctivesoftware packages
Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking
Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex
landscapes with diverse technology stacks
Upgrade Management Comprehensive project support
for release transitions
Solution Implementation Discover and realize enhanced
business functionality Avoid disruption of business
Require-ments
Design
Deploy
Operate
Optimize
Buildand Test
Landscape Transformation Management of business and IT
driven changes in SAP landscapes
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SAP Solution Manager is your application management platform tomanage your entire SAP solution landscape
SAP Solut ion Manager Overview
SAP Solution Manager: the central platform that provides the integratedcontent, tools, and methodologies that you need to implement,
support , operate, and monitor your SAP solution landscape
SAP Solution Manager
• provides tools, content and best practicesfor the complete life-cycle
• integrates central administration ofSAP NetWeaver to facilitateadministration tasks
• One single source of truth: containsdocumentation about the systemlandscape, all processes anddocumentation
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Methodica l f ramew ork
Deliverables Accelerators Milestones Services
How c an you suppor t pro jec t team s us ing SAP
Solut ion Manager for sof tw are implem entat ion?
Pro jec t Admin is t ra t ion and Bus iness B luepr in t v iaSAP Solut ion Manager!
Manage your team organization!
Manage the project deliverables in time!
Manage your project via one common Methodology!
Manage your project transparent!
Key User
IT Infrastruct ure Team
QUALITY MANAGEMENT
Program Management
BusinessProcess Operation
SAP Technical OperationsC us tom D ev elopment T es t & Quality Team
Business ProcessChampion
IT
BUSINESS
Dirk JungProject Manager
Lara SommerApplication Implementation
Kur t MaierQuality Manager
Anne K leinSystem Administrator
Projec t Team
Requir ement
Design Build TestPreparation
Timeline
June 01st, 2009 August 15th, 2009 October 20th, 2009 November 1st, 2009May 01st, 2009
Deploy
Single source of information
P*:800Q*:800D*:800
SAP N etW eaverIntegration
S APN etW eav erC omposition
S R M S CM E RPP LMC RM
SAP N etW eaverIntegration
S APN etW eav erC omposition
S R M S CM E RPP LMC RM
Customer System Landscape Environment
SAPN etW eaverIntegration
S APN etW eav erC omposition
S R M SC M E RPP LMC RM
SAPN etW eaverIntegration
S APN etW eav erC omposition
S R M SC M E RPP LMC RM
SAP N etW eaverIntegration
S AP N etW eav erC omposition
S R M SC M E RPP LMC RM
SAP N etW eaverIntegration
S AP N etW eav erC omposition
S R M SC M E RPP LMC RM
SAP NetW eaverIntegration
S AP N etW eaverC ompos ition
S RM S C M E R PPLMC RM
SAP NetW eaverIntegration
S AP N etW eaverC ompos ition
S RM S C M E R PPLMC RM
E*:800
Central Business Blueprintscope
On sourc e of in form at ion for your pro jec t conf igurat ion,
development and tes t !
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1) Concept of Solution Implementation in SAP Solution Manager
2) ASAP Methodology
3) Walkthrough a Project Example
4) GlobalASAP Methodology
5) Summary
Agenda
© SAP 2010 / Page 8
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Del iver ing Succ essfu l Solut ions
Ac c elerat edSAP (ASAP) Met hodology
Descr ip t ion
http://service.sap.com/asap
AcceleratedSAP (ASAP) provides proven, comprehensive,repeatable and rich implementation methodology to streamlineprojects.
ASAP covers implementations, upgrades, global template androllout, and more.
More info
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ASAP Implem entat ion Phases
Initiate, planand set up your
SAP project
Capturerequirements,
documentsolution and
technical design
Implementbusiness and
process require-ments based
on the BusinessBlueprint
Complete thepreparation forsystem cutover
Initial productionsupport after
cutover;transition to
supportprocesses
RunimplementedSAP solution
RunProject
PreparationBlueprint Realization
FinalPreparation
Go-LiveSupport
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Rec ent Development : St reaml ined Roadmaps
ASAP Core extends coverage to the entire value chain
New content for: Value Management, Modeling, SOA, Solution Manager, …
New Service links to SAP Service Browser
Significantly revised and updated content for traditional ASAP areaslike Blueprint, Testing, etc. including accelerators and samples
The new ASAP Core significantly improves quality of content over entireproject delivery lifecycle
RunProject
PreparationBlueprint Realization
FinalPreparation
Go-LiveSupport
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ASAP Roadm aps Support t he Process
Purpose:Project-independent use: Tailored access to roadmap contentUse in a project: Track project progress along thework packages of the roadmap
In SAP Solution Manager
Purpose:Content in read-only format to learnand leverage available accelerators
HTML Version
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Roadm ap Use
SAP standard roadmaps are delivered with the ST-ICO component.
All roadmaps can be assigned to solution manager projects.
Possibility to create Customer specific methodology Roadmaps
Roadmaps offer …
Detailed information for all project phases andtasks
Accelerators
Status tracking
Storage for administrative documents
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Roadm ap Use
Documents in Project-Related Roadmap
Project-related roadmaps offer storage and documentation of …
Phase-related meeting minutes documentation
Assignment of project administration related documents
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Roadm ap Use
SAP Solution Manager offers the creation of customer-specific methodology for all possible project types.
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Roadmap Def in i t ionCreation of Customer-Specific Roadmaps
Creation of Customer-Specific Roadmaps allows:
Definition of own phases and tasks
Creation of new structures
Definition of specific entry screens
Definition of content and/or descriptions
Assignment of accelerators
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Roadmaps Add Value to t he Implementat ion
Why and how youshould do it
Who participates
Subject area
Accelerators,samples, templates
What to do, andwhen to do it
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ASAP Implem entat ion RoadmapHow the Deliverable Groups Map to SAP Solution Manager
SAP Solution Manager in ImplementationRealization
FinalPreparation
Go LiveSupport
BlueprintProject
PreparationRun SAP
Provide initialplanning and
preparation foryour SAP project
Document thebusiness process
requirements
Implementbusiness
and processrequirements
Complete thepreparation for
Go-Live
Cutover to liveproductiveoperation &
continuous support
Operate yourSAP Solution
Issue Tracking / Monitoring / Reporting
Roadmaps
Project Administration
Define SystemLandscape
Project DefinitionDefine Business
Blueprint
Configuration
Development
CustomizingSynchronization
Testing
End User Training
& Documentation
Handover
Solution Directory
Custom Code/Technical Operation
Technical Infra-structure Mgmt.
End-User
Support
ChangeManagement
ApplicationManagement
Business ProcessOperation
SAP Solution Manager – Supportingimplementation features
Define Enhance-ments & Develop.
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How Do I Get the La t es t Conten t?
ST-ICO Download from /swdc
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Standard ized approach for the ent i re pro jec t team that he lps to : Mitigate risks
Attack key time consumers
Reduce project costs and related effort
Proven procedure out l in ing :
Key activities / deliverables
Guidance on how to master critical pain points
The sequence and dependencies of the different project activities
Cent ra l po in t o f acc ess and guidance for the pro jec t :
in a comprehensive structured format
available as offline version (HTML format)
Flexible content updates via SAP Service Marketplace
Seam less int egrat ion w i t h in SAP Solut ion Manager!
ASAP Roadm apsSummary of Benefits
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1) Concept of Solution Implementation in SAP Solution Manager
2) ASAP Methodology
3) Walkthrough a Project Example
4) GlobalASAP Methodology
5) Summary
Agenda
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Picture
The Project Preparation function enables you asproject manager to initiate, plan, and prepare yourproject. You define your features of your projectplan, agree on project standards, draw up aschedule and assemble the project team. You also
define the implementation scope and plan fortechnical requirements and infrastructure.
Prepare your pr oject in SAP Solution M anager
Define yourProject Type
Document theProject Charter
Definethe Project
Methodology
Define youProject
Organization
Define theProject System
Landscape
Define yourMilestones
InnovationRequirements
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© 2010 SAP AG. All rights reserved. / Page 23
Define Your Requirem ent sProject Preparation
Configuration
Testing
End User
Training
Blueprint
Solution
Upgrade/ Maintenance
TemplateProject
GlobalRoll-out
Project
Preparation
BPR
Modeling Tool
End-to -End approac h f rom SAP’s Business Process Reposi tor y or c usto mer-
spec i f i c requ i rements to product i ve cust omer so lu t ions .
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Project TypeSelect and displays your project approach
Define your project type
Implementation ProjectUsed for new system implementation
Template ProjectUsed to create a template for other projects
Upgrade Project
Used for technical and/or functional system upgrade Maintenance Project
Used to maintain an existing customer solution
Safeguarding ProjectUsed to resolve a critical situation during the implementation oruse of an SAP solution
Optimization ProjectUsed e.g. for service delivery to optimize the performance ofbusiness processes or a software solution
Provid e a sol idbasis for
imp lementing yoursof tware
succ essful ly andrunning your
project ef fect ively
Project M anager…
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Define Projec tAssign General Data
Define general project data
Person responsible for the project
Project language: Determines in which language the selectedbusiness content is displayed and stored
Overall project status and time frame for plan and actual data
Define general dataof the project
Project M anager…
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Pro jec t Descr ip t ionCreate and assign your project description centrally
Project Description
provides a consistent presentation of information
delivers a clear statement if project scope
aligns stakeholders around the scope of a project
formally gains stakeholders commitment to project
Document theproject scope
clearly and pr ovidethis informat ion
centr al ly as basis
for your pr o jectcalculat ion on
budg et, t ime andresources
Project M anager…
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Project RoadmapSelect or define your methodical framework for your project
Select / Maintain your project roadmap
use a SAP standard delivered roadmap or
create your company specific roadmap to drive your projectproperly (RMDEF, RMAUTH)
re-use the roadmap of your choice in all implementation andupgrade projects to reduce time, cost and risk
Roadmaps
provides a methodical framework for projects via
phases
work packages
– activities/ deliverables
–
tasks / methods displays the navigation structure
delivers milestones, services, topic descriptions, acceleratorswhich are aligned to the roadmap structure
Provid e a clear
project methodologyto manage your
project eff ic iently on-t ime and w ithin
budget
Reduce ineffect ive
template anddocument searches
by providingaccelerators and
user specif ic wor kl ists to your t eam
Project M anager…
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Mainta in Your Pro jec t Roadmap
Manage your deliverables and project status easily
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People Invol vedManage your project team centrally
Assign your project resources in preparation for
allocating project team members to roadmap work packages,activities/ deliverables and tasks / methods
assigning project role and maintaining authorizations to teammembers
restricting authorization on node level
reporting your project status
Reallocate assigned roadmap work packages, activities/ deliverables and tasks / methods to new team membersby replacing project team members centrally
Provide
transparency andreduce your t imeand ef fort via a
centr al maintainedpeople m anagement
Providetransparency of
pr oject tasks andact ivi t ies via wor k
l ists
Project M anager…
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Key User
IT Infrastructure Team
QUALITY MANAGEMENT
Program Management
BusinessProcess Operation
SAP TechnicalOperations
Custom Development Test & Quality Team
Business ProcessChampion
IT
BUSINESS
People Invol vedManage your team organization
Projec t Organizat ion
Mainta ined Pro jec t Team Mem bers
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People Invol vedManage your project work packages
Assign team members to tasks andactivities
Re-use team member informationmaintained on the overall project teammember list
Provide team members with individual work
lists to increase your team efficiency Ease your monitoring of the current status
of the project
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System LandscapeMaintain your planned systems landscape for a faster project start
Define your system landscape for a transparent systemmanagement
logical components group together different systems with thesame product release
decoupling the logical and physical systems
transparency across all projects
readiness for process models documentation before systemavailability
centrally changes transparent to all projects
A ssure a quickproject s tar t w i thout
technicaldependencies
Decouple proc essmodel
documentation and
system availabil i ty
Reduc e the systemcomp lexity andpr ovide a clearproject system
landscape
System Ad ministrator..
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System Landsc apeMaintain your planned and existing systems for your project
Prod SystemQA Syste mDev Syst em
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
Custom er System Landsc ape Env i ronment
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
SAP NetWeaverIntegration
SAP NetWeaver
Composition
SRM SCM ERPPLMCRM
Eval Syst em
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Mi les tonesReflect your project critical milestones
Assign the milestones to your Quality Gate Managementin SAP Solution Manager
establish one single quality process via SAP Solution Manager
transparency across application and technology stacks
Detailed information on Quality Gate Management areprovided via www.service.sap.com/ALM
Reflect your pr ojectcr i t ical mi lestonesin your pr oject as
part of your def inedGovernance
Process
Reuse you rmilestones youdef ined in your
Roadmap
Project M anager…
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Def ine St at us Values for your pro jec t
Add Status Values in thesame manner as
documents
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Define K ey Words for your projec t
Add Key Words in thesame manner as
documents
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Def ine Tab Vis ib i l i ty for your pro jec t
Choose which tabs willbe visible for your
project
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Define Projec tDocumentation Types
Define document types Create own document types and import template
Change existing document types/templates
Define the pr ojectstandards, l ikedocumentat ion
types, key wor dsand status values
Project M anager…
Blueprint
Will be used forblueprint generation
Several documents
Determines whether more than one document of the documentation type can beattached to one structure item (e.g. one template for business blueprint perprocess)
Global Doc
Document Typeautomatically assigned toall projects or only to oneproject
File extension
Determines which editor tolaunch if no template is set
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Def ine Doc ument at ion Types for your pro jec t
Select Document Typesto add to your project
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Picture
The purpose of the Business Blueprint phase is tooutline the current situation as defined inworkshops so you can compile a BusinessBlueprint documenting the target state of thesolution being implemented and the resultantrequirements. The conceptual design draw up by
the project team members therefore describeshow your enterprise wants to map its businessprocesses using SAP and non-SAP systems.
Prepare your Business Blueprint in SAP Solution M anager
Draw yourconceptual
design
Document yourproject asstructure
Distribute thework to your
team
Define how theprocesses runin the systems
Document theprocesses onbusiness level
Assign thebusiness team
to the processes
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Worki ng w i t h the Business Bluepr intStructure Items
Define/Maintain/Assign your structure item and use Organizational units (e.g. Sales Group, Service Group, Billing
Group) to document groups affected by the project in their dailywork
Master Data (e.g. Pricing Conditions, Cross Selling Data,Marketing Attributes) to document data which are related to thebusiness processes
Business Scenario on a three-level structure layer (BusinessScenario, Business process, Process steps) and BusinessScenario related Organizational unit and Master Data
Interface Scenarios between logical componentsDraw yourconc eptual designfor your pr o ject on
a struct ured level
Business Process Expert..
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Bus iness B luepr in t St ruc t ure I tem s
Maintain Organizat ional Uni ts , Master Data and
Inter faces
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Bus iness B luepr in t St ruc t ure
Document your project as a structure based on Businessscenarios, business processes and process steps
Incorporate virtual levels (using name conventions andprefixes) if you need to work with additional levels
Complete your scenario’s definition by linking or assigningmaster data and organizational units which shows how the
company is organized Get a graphical display of your component-specific or cross-
component scenario
Support your documentation
Model your business processes in ARIS for SAP NetWeaver
and use a standard interface to transfer structure to a SAPSolution Manager project.
Once your project is completed and live, use SolutionDocumentation Assistant to verify your documented businessprocess structure and to check the completeness of yourdocumentation
Document yourproject as a
structur e based on
business view s
Business Process Expert..
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Bus iness B luepr in t St ruc t ureScoping of a Customer Solution using Business Process Repository
SAP Solution Manager
Customer specific
solution
SAP’s deliveredimplementation content(documentation, IMG
assignment, testcases,...)
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Implem entat ion Content Onl ine View
ht tps: / / implementat ioncontent .sap.com/bpr
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Business Process St ruc t ure: Pot ent i a l Sourc esDiscover - Implementation Content
Implementation content in form of the Business Process Repository (BPR) serves as
starting point for business process documentation
F4 help to access BPR
2500 pre-defied businessscenarios and processes
Can be imported into SAPSolution Manager businessblueprint or solutions
Can be imported at businessscenario, business process,business process step level
Functionality
Reduces the effort creating aninitial documentation ofbusiness processes
Possibility to verify existingdocumentation with SAP
standards
SAP implementation contentwording potentially notcomprehensive to companyspecific wording
Potentially manual adjustmentsneeded to suit companyspecific process flow
Example: Business scenario imported from BPR into Business Blueprint
Choose ‘BPR’ as documentation source
Select SAP standardbusiness scenario andrelated products versionsfrom BPR selection help
Benefits
Limitations
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Business Proc ess St ruc t ure: In ter fac esDefinition and Assignments
Interfaces are documented in the structure, and then can be assigned to the Graphics.
Example: Interface scenario structure element
3. New InterfaceDefined
4. Assign toGraphics Tab
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Process Admin is t ra t ionDistribute the work
Manage roles and responsibilities to define your businessblueprint
Assign Team Members to business process structure nodes(business scenario, business process or business processstep)
Provide team members with individual work lists
Create projectmember speci f icw ork packages
Provide the w orkpackages to your
pr oject members
Get ful l pr ojectt ransparency
Team Lead ..
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Process Admin is t ra t ionExample
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Process Document at ionDocument how your processes run on a business level
Define and describe processes on a business level (Purpose,Process Flow, Result, for instance)
Access business scenario and business processdocumentation if you used predefined implementation contentfrom Business Process Repository
Create your project-specific documentation
Reflect your actual scenarios and process documentation andinclude requirements, implementation options, and processflow
Use your initial test perception to supply input for requirementsregarding enhancements and customer developments(including interface definition, program developments and datatransfer)
Mark your documentation on Business Blueprint relevance forthe final document
Define and d escr ibepr ocesses on abusiness level
(Purpose, Process
Flow, Result , forinstance)
Team M ember ..
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Process Document at ionAssign Documents to Structure Nodes
Create/ link, edit, store, upload and download requirementdocuments
Predefined document types for
SAP-delivered documents, e.g. scenario descriptions,installation guides, accelerators …
Blueprint relevant documentation
Configuration documentation Developments - interfaces, forms, reports, defined in
project administration
Reporting features to track and filter documentsDefine and assignprocess
documentat ion to
pr ocesses on abusiness level
Team M ember ..
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Business Bluepr int Doc ument at ion
BusinessScenario
Business
Process
ProcessStep
Componente.g., SAP ERP
Transactions
ScenarioDocs
ProcessDocs
ProcessSteps Docs
KeyDecision
DocsKeyDecision
Docs
KeyDecision
DocsKey
DecisionDocs
KeyDecision
DocsKeyDecision
Docs
GapDocsGap
Docs
GapDocsGap
Docs
Func.
SpecsFunc.Specs
Func.SpecsFunc.
Specs
TransactionTab
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End Users In volvedProvide transparency of End Users who execute the process
Assign End Users affected by the project Get transparency on project affected Users (End User,
Organizations or Job descriptions)
Reuse the your End User assignments to distribute the e-learning maps to them
Providetr ansparency of EndUsers w ho execute
the proc ess
Business Process Expert
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Bluepr in t Sta tus - Get transparency and report your
Business Blueprint status to your management
Analyze administration information which supports focusing onspecific data such as status of work lists or planned dates
Analyze the assignments in the project structure whichsupports focusing on information on scenario, process andprocess step level
Repor t yourbusiness blueprintto ident i fy t im e and
task cr i t ical issues
Team L ead…
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Pro jec t St a tus
Get transparency and report your project status
Get your final approval for the Business Blueprint Lock the Business Blueprint phase centrally
Prevent changes being made to
Process structure
Blueprint-relevant documents
Administrative data
Create your Business Blueprint document as an MS Worddocument and store it as a final version in SAP SolutionManager (PDF-File)
End your BusinessBlueprint p hase
clearly
Project M anager…
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Final Approval and Lock of t he Business
Bluepr int
Get your final approvalfor the projectdocumentation
Lock the BusinessBlueprint
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Note:
Re-use of existing configuration possible.Translation or process structure can be triggeredusing SAP standard translation tools.
Overv iew of Conf igura t ion Act iv i t ies
Legend:
IMG –> SAP Implementation Guide
BC Set -> Business Configuration Set
CATT -> Computer Aided Test Tool
Configuration Configure processes using predefined
IMG activities
Create and assign BC Sets
Development Assign global customer-specific
developments (programs, transactions etc.)
Test Cases Record sample / master data as CATTs
Create standard test cases (test casedescription, CATTs, eCATTs )
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Business Bluepr int and Conf igurat ion
Facilitates the preparation for your test activities
Benefits: Improved transparency as all project documents are managed in the same context including Test Cases
Same handling for Manual Test Cases and Automated Test Cases for Test Planning, Execution and Reporting
Reduced effort for upcoming Test activities (e.g. Test Case selection via Attributes)
Create, upload and maintain Test Cases
Manual Test Cases
Automated Tests eCATT
3rd party (e.g. HP Quick Test Professional,Compuware Test Partner, ..)
Business Process attributes and Test Case
attributes to allow systematic Test Planning andReporting
Priority
Status
Keywords / Customer attributese.g. relevance for legal requirements, Test Phases, …
Responsible Person
Linkse.g. Connect Test Case to business process description /
requirement to allow traceability
Features for Test Preparation:
Assign/Upload Test Cases to Business Processes
Test Case Descriptionbased on customerspecific template:
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Test Planning, Ex ec ut ion and Repor t ing
Assign Tester to Test PackageBusiness Blueprint with assigned Test Cases Generate Test Plans and Packagesfor selected Test Cases
Test Planning
Test Scope Identification
• Blueprint for new Solution
• Change Impact Analysis
for Solution UpdateTest Coverage check
• Test Case review andcreation of missing
test cases
• Test Case Assignment Report
• Sign-Off of Test Scope
Test Planning
• Select Test Casesfor specific Phases (Test Plan)
• Distribute Test Casesto Testers (Test Package)
• Define Test Workf low ( Sequences )
Test ExecutionTester Worklist to start manual and automated Tests Integrated Service Desk
Test Reporting
Key Capabilities• Predefined Test Systems
• E-Mail notification via Workflow• Status and Result
Documentation
Role based Capabilities:
• Status Reporting
(Realtime & BI)
• Messages Reporting
(Realtime & BI)
• Test Progress (BI)
Status Analysis Status Progress
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Typic al Test Proc ess in SAP Solut ion Manager
BusinessBlueprint
Change ImpactAnalysis
Test Planning
Test Execution
Test Reporting
Business Process ExpertQuality Expert
Design, change Business Blueprint
Perform Technical and Business Configuration
Develop/maintain manual Test Cases
Develop/maintain automated Test Cases
Assign Attributes and create T-BOMs
Check Availability of T-BOMs and Test Cases Run Analysis for intended Change Evaluate Result Create Test Plan
Create/Update Test Plans / Test Packages
Assign Tester
Setup Test Sequences
Release Test Plan – Sign Off
Get E-Mail Notification
Access Tester Worklist Perform manual Test Perform automated Test Document Result
Perform Test Status Overview and Analysis
Check Message Overview
Check Test Progress
Test Sign Off
Quality ManagerTest Coordinator
Test Coordinator
Tester
Test CoordinatorQuality ManagerProject Manager
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SAP Solut io n Manage r
Blueprint
Service Desk
Testing
Configuration
Change Requests
Upgrade
Service Delivery
System MonitoringSystem Administration
Tasks
Business Process and Interface MonitoringData Volume/Data Consistency Management
Job Documentation
Root Cause AnalysisEnd User Experience
Learning Maps
Scope
Quality Gates
IssuesBusiness ProcessChange Analyzer
Solution Documentation Assistant
MaintenanceOptimizer
Appl ic at ion Li fecyc le ManagementSAP Solution Manager Platform - Architecture
Custom Development ManagementCockpit
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Solut ion Di rect ory Through the Solut ion
L i fecyc le
FeasibilityCheck
Service
ProjectPreparation
Implementation/Template/Upgrade Project
Solution Directory
SAP Solution Manager
Blueprint Configuration TestSupport/Optimize Upgrade
MaintenanceProject
UpgradeProject
Going LiveCheck
Service
CopyProcesses
SMAService
BPMService
SMOService
Access withService Tools
Update orRe-copy
Processes
Access withService Tools
CreateAnd
Synch
Access withService Tools
Copyprocesses
Go L
i ve
TIC
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1) Concept of Solution Implementation in SAP Solution Manager
2) ASAP Methodology
3) Walkthrough a Project Example
4) GlobalASAP Methodology
5) Summary
Agenda
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SAP Solut ion Ma nage r
Template(definition of global processes,
examples for local processes)
Solution(Execution of processes)
Project(Implementation of global and local
processes)
Global Rollout Cut Over
Compare and Adjust(Verification that all global processes
are implemented locally)
Solution DocumentationAssistant
(Verification that all global processesare executed locally)
SAP Solut ion Manager del ivers End-to-End governanc e o f g lobal proc esses
Single source of the truth(process description and execution)
Gover nanc e for Global Projec ts us ing Tem plat e
Management and Solut ion Docum entat ion Ass is tant
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Local Systems Requirements finalized in Local Implementation Projects
Templat e Management Suppor t ing Global Rol lout –Process Overview (I)
Roll out globaltemplate
1Create globaltemplate
2
SUBSIDIARY A– Imp l . Pro jec t
T1V1
SUBSIDIARY B– Imp l . Pro jec t
T1V1
SUBSIDIARY C– Impl . Pr o ject
T1V1
Solu t io n Di re ct or y – Solu t io n
Implemented project state reflected in operativesolution(s)
Implement
global template3
T1V1
HEADQUARTERS – Tem p lat e Pr o jec tEnterprise Requirements – Template Projects
T1V1T1V1 T1V1
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Local Systems Requirements finalized in Local Implementation Projects
Templat e Management Suppor t ing Global Rol lout –Process Overview (II)
SUBSIDIARY A– Imp l . Pro jec t
T1V1
SUBSIDIARY B– Imp l . Pro jec t
T1V1
SUBSIDIARY C– Impl . Pr o ject
T1V1
Solu t io n Di re ct or y – Solu t io n
Implemented project state reflected in operativesolution(s)
T1V1
HEADQUARTERS – Tem p lat e Pr o jec tEnterprise Requirements – Template Projects
Roll in template
requirements4
T1V2
Create newtemplate version
5
Roll out newtemplate version
6
Implement new
templateversion(compare &
adjust)
7
T1V2 T1V2 T1V2
T1V1T1V2T1V1T1V2T1V1T1V2 T1V1T1V2T1V2
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Template Packaging &
Roll-out
Template
Configuration
Setup global project framework
Create a template project
Assign project team members, roles, and responsibilities
Create required number of templates
Select standard scenarios from other templates (if applicable)
VisibilityControls template use
Open for public useClosed for public use, template „under construction“
Global Rollout Functionality Controls the use of global attributes
Template Creat ion
Template
Business Blueprint
Template
Project Preparation
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Define global processes and requirements
Select SAP predefined implementation content
Refine template process structure, e.g., by making use of short cuts
Assign template(s) to process structure
Set global attributes to determine scope of process changes in local roll-out projects
Document global business and technical requirements
The Global Attribute
Changes to business scenarios, processes and process stepsallowed?If so, to what extent?
Template Creat ion
Template Packaging &
Roll-out
Template
Configuration
Template
Project Preparation
Template
Business Blueprint
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Global e lem ents
- no changes allowed -
Loca l e lemen ts
- full authorization forchanges -
Template Creat ionThe Global Attribute
Harm on ized e lem ents
( s tandard comp le te / s t andardpar t ia l / har moni zed)
- some changes allowed -
The Global Attribute defines the scope of changes allowed in local rollout projects
Documen-tation
Countryversions
Localdevelop-ments
IMG structuresand settings
Globalcustomerdevelopments
Organiza-tional structure
Master datadocuments
Global and inte-grated processes
Localprocesses
Template Packaging &
Roll-out
Template
Configuration
Template
Project Preparation
Template
Business Blueprint
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A d
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1) Concept of Solution Implementation in SAP Solution Manager
2) ASAP Methodology
3) Walkthrough a Project Example
4) GlobalASAP Methodology
5) Summary
Agenda
© SAP 2010 / Page 78
H l i t i A h
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Hol ist i c Approac hIntegration from project to solution
“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a
solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”
Martin Flegenheimer, IT Director, Ferrero Germany
Roadmap, Blueprint, and Implementation
Change Control Management
MaintenanceManagement
Monitoring &
Reporting
Application Incident Management
TestingOperations
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Appl ic a t ion L i fecyc le Management
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Appl ic a t ion L i fecyc le Managementto integrated E2E Application Lifecycle Management
Modeling
(process structure change)
Solution Manager
TestAutomation
AutomatedTest
Scripts
TrainingManagement
End-UserTraining
TestManagement
Testing
JobManagement
Job
Documentation,
Scheduling
IncidentManagement
Ticketing
TestAutomation
AutomatedTest
Scripts
TrainingManagement
End-UserTraining
TestManagement
Testing
JobManagement
Job
Documentation,
Scheduling
IncidentManagement
Ticketing
Modeling
ProcessModel
SolutionOperations
MonitoringRoot Cause
SolutionDocumentation
Documentsand
Publishing
Configuration,Environment Management
SolutionConfiguration
Build, Release & DeploymentManagement
CodeConfiguration
Documentation
© 2010 SAP AG. All rights reserved. / Page 82
Appl ic a t ion L i fecyc le Management
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Appl ic a t ion L i fecyc le Management… to Best Practices
ARIS
(process structure change)
Process Model5-7 Levels
Process Model3 Levels(IT View)
Solution Manager
TestPlan
LearningMap
Script
Mapping
TestAutomation
AutomatedTest
ScriptsTesting
Solution
IncidentManagement
Ticketing
© 2010 SAP AG. All rights reserved. / Page 83
TestManagement
TrainingManagement
JobManagement
Job
Documentation,
Scheduling
End-UserTraining
Ex per t Guided Im plement at ion
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Expert-Guided Implementation = knowledge transfer incl. live configuration of the SAPsystems for SAP Solution Manager, Guided Self Services and more
Day 1 Day 2 Day 3 Day 4 Day 5
SAP expert explains step-by-stepconfiguration using training materials,
2. Ex ec ut ion, 2-3 hours on the same day
Participants have direct accessto an SAP expert who directlysupports them remotely, ifnecessary, during the execution
1. Emp ow er ing, Web session, 1-2 hours each morning
Participants executedemonstrated steps withintheir own project, on theirown SAP SolutionManager software
3. Exper t i se on dem and, during execution
Each day will be thebase for the nextday‘s empowerment
4. Dai ly feedback to SAP exper t
2. Empow er ing
3. Empoweri ng
5. Empow ering
4. Empower ing
Ex per t -Guided Im plement at ion“Training on the Job” at Its Best
Benef i t s for You
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Benef i t s for YouAs Our Valued SAP Customer or SAP Partner
Advantages
Direct configuration of your SAP Solution Manager Implemented scenarios are ready for use after delivery Execution of all activities in defined time frame Unique combination of remote training and expertise on demand
Direct remote access to SAP expert
Cost-effective, step-by-step and short-term training, from experts for experts withoutany travel expense
Fixed time slot delivery matched to time zone Available delivery slots published on the SAP
Service Marketplace Web site Plan and self-register online based on your team’s
project
Select your training
SAP Support Portal http://service.sap.com/esacademy
-> Expert Guided Implementation Sessions
Direct Link:SAP Support Portal - Expert Guided Implementation
Addi t iona l In form at ion
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In format ion Sources
Overview: Solution Implementation and Application Life-Cycle Managementhttp://service.sap.com/alm >> Processes >> Solution Implementation (Innovation Management)
Technical Papers: SAP Solution Manager Media Library
http://service.sap.com/alm >> SAP Solution Manager and Tools >> Media Library
Learning maps: Documentation of Core Business Processes andSolution Documentation Assistanthttp://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >>
Requirements and Design Phases with SAP Solution Manager
Onsite training: Implementation Projects with SAP Solution Managerhttp://service.sap.com/education >> Training Catalog >> Course Search >> SMI310
Consulting Services: Quick start for projects in SAP Solution Manager
E-mail: solutionmanager.consulting@sap.com
Addi t iona l In form at ion
Fur t her Reading and Train ing for Tem plat es
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Fur t her Reading and Train ing for Tem plat es
General information on SAP Solution Manager:
http://service.sap.com/solutionmanager
http://service.sap.com/rkt-solman- SAP Solution Manager Learning Map
Template Management Training: SM510 Global Rollout (eLearning) SMI310 Implementation Tools in Detail (Classroom training, see next slide)Both courses can be booked under: http://www.sap.com/services/education
Online Help:
Available on the SAP Help Portal – SAP Solution Manager 7.0.Topics “Compare and Adjust with Template Source” and “Global Rollout with a Template”.
GlobalASAP Methodology
http://service.sap.com/roadmaps
Tips and Tricks on Working with Templates
http://service.sap.com/solutionmanager -> Media Library -> Technical Papers -> HandlingTemplates in SAP Solution Manager
Appl ic at ion Li fecyc le Management
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Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Appl ic at ion Li fecyc le ManagementAvailable Information Assets
service.sap.com/alm*www.sdn.sap.com/irj/sdn/alm
ALM Processes
SAP Solution Manager & Tools
Customer Center of Expertise
Methodologies
Services
Customer Successes
* Requires login credentials to the SAP Service Marketplace
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© SAP AG 2010. All rights reserved. / Page 89© SAP 2008 / Page 89
SAP keeps look ing forw ard
THANK YOU!
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