Twitter: #athenaBI

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• Who are we? What is Cipal ?

•What is Business Intelligence ?

• Why Business Intelligence ?

• Why Cipal’s Athena?

• What does Athena do?

• Athena’s Roadmap

• Q & A

Agenda

WHO ARE WE? WHAT IS CIPAL ?

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CIPALMission CIPAL

CIPAL supports

local & provincial governments in Flanders

to run efficient services,

by offering them

innovative and reliable

ICT and e-Gov solutions & services

on a quality driven & cost covering base

CIPALDomains

• Cities, municipalities & provinces

• Social welfare organisations & nursing homes

• Police, fire departments & security services

• Culture & leisure (libraries, sport, cultural centers)

• Housing associations, …

Activities

• Software Development

• System & network integration

• Customer relations

• Consultancy

• Training, education & helpdesk

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CIPAL, a unique structure in Flanders

• CIPAL is unique, being the only Flemmish public ICT company, anchored in

Flanders, owned and controlled by local and provincial governments

(+- 203 participants/partners)

• CIPAL offers, besides economies of scale, the largest possible guarantee

on continuity (>30 years) and dependability

• CIPAL focuses on a strong customer involvement in the evolution of its

solutions and services (workshops, user groups, …)

• 270 employees, 33 million EUR turnover (self-supporting), offices in Geel,

Diepenbeek and Mechelen

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7Beleid CIPAL is OPEN

Antwerp Geel

Diepenbeek

Brussels

Mechelen

CIPAL networkoperations

centre

NationalPopulationsRegister Provincial

Government

BanksInternet& Email

Employmentoffice

Crossroaddatabase

Insurancecompanies

Bankingnetwork

Municipalities

CIPORT, a secured network

ABOUT CIPAL AND OPEN SOURCE

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Software Architecture

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Apache Tomcat

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BIRT Reporting Tool

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New Gui with VAADIN

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Testing

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WHAT IS BUSINESS INTELLIGENCE ?

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Business Intelligence:

‘The total of applications and technologiesfor gathering, analyzingand providing access to data to help users make better decisions.’

Ralph Kimball

What is Business Intelligence ?

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So… what is Business Intelligence ?

But why 42,why not 43 or

23,599 ?

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• How are we doing ? Good or bad ?

• Aim for goals and targets: Where do we want to be and where are we now ?

• What is our status compared to last time ?

• Quality control, is everything working smoothly ?

• Are we in sync with all legal regulations ? Audit !

• How are we doing compared to similar organisations ?

Why Business Intelligence ?

What is the evolution of the numberof FTE over the course of the year ?

What is our absenteeism per department ?

Show me a graph of our gender / age profile

Management cockpit

How did we spend the budget, what’s left?

What is the average time to pay for our invoices ?

Who are our worst paying relations?

How many inhabitants per age group / region / sex…?

How many people weremoving house ?

How many newborns, deaths, marriages ?

Number of complaints per period ?

In how many ways are we involved with this citizen ?

What is our averagecompletion time ?

…

How many applications are within timelimit?

What is our vacancypercentage?

Overige applicaties….

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Operational information

• Detailed info (manual processing in Excel)

• Actual situation

• Singular subject

• May suppressoperationalperformance (slow)

I thought we had that already ?Strategic information

• Aggregated information

• History is preserved, trends are visible

• Combined data sources

• Data optimized for reportingpurposes

Wat does Athena do ?

Collect data (via open standards) from several systems and place it in a centralized datawarehouse.

Transform collected data foruniformity and integration.

Present information via dashboard, report or analasys.

HRM

Financiën

Burger

zaken

Organisation A Organisation B Organisation C

BESTUUR BBI ‘on the fly’

DWHCIPALCIPAL

Organisation A

Organisation B

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1) Complete Business Intelligence solution ETL (Extract, Transform and Load) Datawarehouse Report / Analysis / Dashboards

2) Storage in the Cipal private cloud Central administration Central BI competence center

3) Based on Pentaho, the fastest growing player in the BI market

Why Pentaho ?

- Full suite : ETL, OLAP, Reporting- Mature product- Active community- Easily customizible- Good support

• Tool specs– Mature player

– End-to-end solution

– Integration options & flexibility (BIRT, visualization API’s,…)

– Custimization

– Speed of innovation (Agile BI, Big Data, Analyzer, …)

– Enterprise Edition

• Support/Helpdesk

• Documentation (knowledge base)

• Extra functionalities

– Active community

• Informal knowledge base/Helpdesk

• Plugins (Cookbook, CBF, CST, BIRT,…)

Adoption Business Intelligence Suite

Voorbeeld van Athena HRM

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Athena and BBC

DATAWAREHOUSE

Actions

Action Plans

Administration Goals

Subject Areas BD

BD1

AP1

A1 A2

AP2

BD2

AP3

A3 A4

Automatic feed of indicators

Mid- and Backoffice applications

Phase IPhase II

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Athenaweb dashboards BBC

100 % 100 %50 % 60 %

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Analysis Studio

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Benchmarking

• Compare high level results amongdifferent organisations for identicalperformance indicators (KPI’s)

Benchmarking

Genk

Mechelen

Athena’s Advantage

vs.

Cost sharing: - License fee- Development

costs- Administration &

maintenance

Athena partnership Own development

Added value: - Testing- Bugtracking- Benchmarking

- Large initial cost- Large maintenance cost- Development on

an island

BI roadmapAthenaBeleidsinformatie

Wervingsprocedures

02/2011

Sollicitaties

04/2011

Beslissingen

07/2011

bezettingen/in-uitstroom/afwezigheden

10/2011

Cliëntsystemen/intakes

10/2011

Personeelsbudget

12/2011

Debiteuren/crediteuren

03/2012

Inwoners/attesten

02/2012

OVERIGE BRONNEN

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Athenaweb reports• Standaard set of reports

• High level focus with drill down options

• Added dynamics through report parameters

Athenaweb dashboards & analysis• Insightful visualisations (graphs, charts, gauges maps)

• Immediate presentation of your KPI’s

• Drag & Drop analysis, user friendly interface

Athenaweb Licensing Model

• In a nutshell– Fully integrated BI suite

– Fast, userfriendly and dynamic reporting andanalasys

– Manager’s cockpit with 360° insight

– Content areas for your entire organisation.

– Follow up your BBC

– Based on a centralized datawarehouse

– Professionele support by specialists

– Benchmarking!

– Open

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Let’s get started !

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