Post on 14-Dec-2015
transcript
©2014 Competitive Solutions, Inc. All Rights Reserved 1©2014 Competitive Solutions, Inc. All Rights Reserved.
Seth Davies Managing Partner,
Competitive Solutions, Inc.
Leading Your Business Forward: Aligning Goals, People, and Systems for
Sustainable Success
©2014 Competitive Solutions, Inc. All Rights Reserved 2
ABOUT US• Founded in 1991, Competitive Solutions, Inc. is an international
consulting firm serving clients in the Americas, Europe, and Asia
• Offices in Raleigh, NC and Atlanta, GA
• Authors of several books: Buried Alive – Digging Out of the Management Dumpster and Leaving Your Leadership Legacy
• April 2013 – Leading Your Business Forward: Aligning Goals,
People, and Systems for Sustainable Success
Process Based Leadership®
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The CURRENT State of Organizations:• Reliance on the 3P’s: Leaders influencing through
their defined Position, Proximity, and powers of Persuasion
• Many leaders “Managing by Personality”• Good intentions driving cultures of dependency, not
accountability• True high performance teams rarely exist as most
teams are driven by selective engagement, not collective accountability
Process Based Leadership®
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The CURRENT State of Organizations:CONTINUED…• No shortage of continuous improvement programs,
but the operating system to drive sustainment is non-existent
• Metrics today represent Thermometers, not Thermostats
• No Leadership Legacy – Organizational changes create vacuums and voids
• Employees at all levels looking to leaders to provide an operating environment where there is Clarity, Connectivity, and Consistency
Process Based Leadership®
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NON-NEGOTIABLE PROCESSES
RETURNING TO CORE BUSINESS SYSTEMS
Process Based Leadership®
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Process Based Leadership®
CONNECTIVITYPROCESS
A BUSINESSSCORECARDSYSTEM
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Process Based Leadership®
Is your Scorecard a Thermometer or Thermostat?
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BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization:
ARE WE WINNING OR LOSING?
A Business ScorecardProcess Based Leadership®
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CONNECTIVITY PROCESS• Leadership team creates key business focus areas
and a standard format No more than 15 goals per scorecard Performance is color coded, Red/Green Visually projected in meeting room so that it sets the tone
• Are we “winning or losing?”• Tone is set within 5 seconds
• All lower teams develop tactical scorecards to support the key business focus areas• Shared ownership for populating data
Process Based Leadership®
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CONNECTIVITY PROCESSCONTINUED…• Team members utilize an action register to address scorecard
performance issues• Red = corrective action• Green for 90 days = metric review• Provides “thermostat” application vs. “thermometer”
• Business scorecards are reviewed in every team meeting as a standard agenda item
Process Based Leadership®
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Process Based Leadership®
CONSISTENCYPROCESS
ANACCOUNTABILITYSYSTEM
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Action Register
ACTION REGISTER: An accountability tool designed to document critical tasks, ownership responsibilities, and target dates.
HOW ARE YOU MOVING THE BUSINESS FORWARD?
Process Based Leadership®
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Process Based Leadership®
Designed to be used in the following manner:• Meeting Effectiveness – Drives elevated
expectations of engagement within meetings• Scorecard Effectiveness – Transforms metrics from a
“Thermometer” view to a “Thermostat” view• Performance Management – Provides data as a
measurement of engagement
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Accountability AnalysisNAME #of
ActionsTaken
# of Actions
Completed
Value ofActions to
the Business
Shane 7 7 3.0
Anna 0 0 0
Debra 2 0 0
Adam 4 4 1.0
Patricia 0 0 0
Gwen 5 3 3.0
John 0 0 0
Linda 8 3 2.8
• What does this data tell the team leader?
• How should this data be used?
• Is this data conclusive?
Value Key: 1 - Low; 2 - Medium; 3 - High
Process Based Leadership®
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Process Based Leadership®
CLARITYPROCESS
ACOMMUNICATIONSYSTEM
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
The action register brings visibility to accountability. It is a visual representation of who is engaged. Without it, how do you know if activities have been completed?
Process Based Leadership®
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
The scorecard needs to be visible to all team members and used as the catalyst of each weekly meeting. Everyone should be able to see if the team is “winning or losing.”
Process Based Leadership®
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
Opportunity for each team member to speak about the business, make comment, or ask questions. A lot can be brought to light in 30 to 60 seconds.
Process Based Leadership®
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
Employees need to receive public praise for a job well done. An informal, yet sincere “thank you” will provide immeasurable effects.
Process Based Leadership®
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
CRITICAL! This is the mechanism that provides linkage between all team members, work groups, and leaders throughout all levels in the organization.
Process Based Leadership®
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Senior TeamMonday 9 AM
info
Critical information from the leaders needs to be disseminated throughout the organization. It needs to remain unedited and intact.
Pass Up / Pass Down ProcessProcess Based Leadership®
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infoLevel TwoMonday 11 AM
A Senior Team Member leads a team. During the team meeting the info is “passed down” as part of the standard agenda.
Pass Up / Pass Down ProcessProcess Based Leadership®
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Pass Up / Pass Down Process
infoLevel ThreeMonday 1 PM
A member of that team is also a team leader. (S)he also uses the “pass down” process to provide that critical information.
Process Based Leadership®
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infoLevel FourTuesday 8 AM
The following morning the information is “passed down” to the next level in the organization and the processes continues.
Pass Up / Pass Down ProcessCommunication: What Works, What Doesn’t, and Why
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Pass Up / Pass Down Process
infoLevel FiveTuesday 9 AM
The process is successfully completed, and the organization’s leaders know that each employee now has that critical information.
Process Based Leadership®
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
Reinforcement of the actions to be taken will help to eliminate ignorance as an excuse. A thorough review of the new action register items will raise the level of engagement and accountability across the organization.
Process Based Leadership®
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Home Team Meetings = Clarity• Action Register Review #1• Scorecard Review• Around-the-Table• Recognition• Pass Up/ Pass Down• Action Register Review #2 • Meeting Audit
Did this advance the business? Did the time we spend in this meeting bring greater Focus, Urgency, and Accountability?
Process Based Leadership®
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NON-NEGOTIABLE PROCESS DEPLOYMENT
Process Based Leadership®
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An Organizational Operating System designed to:• Drive focus, urgency, and accountability throughout an
organization through Non-negotiable Operating Systems• Create and sustain a culture of Connectivity, Clarity, and
Consistency• Create an operating system that allows new employees to
assimilate themselves quickly and seamlessly into the overall mission of the installation
• Serve as an operating platform for sustainment activities such as LEAN, Operational Excellence, ISO, Class A Certification, High Performance Teams, etc…
Process Based Leadership®